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Badcock's Economy Furniture Store, Inc.
- Home & Garden
- Palm Beach Gardens, FL
About this business
Location details
3931 Rca Blvd Ste 3122, Ste 3122, Palm Beach Gardens, FL, 33410, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased my children a futon bed from them in April, an not even a week later screws were coming out pieces are falling off. I will never order from them again!! Not to mention it's october now an the bed is pealing on the sides where I find loads of bed bugs inside!!! I am beyond ****** money down the drain!!!! No one seems to be able to help with anything!!!
Business response:
Badcock Furniture apologizes for any inconvenience. Although we are not aware of this customers complaint, all of our furniture comes with a 12 month manufacturer guarantee so if there are issues with loose screws the customer can contact our customer service department at ************** and we can set up a service call to address the issue. As for the infestation, unfortunately bed bugs come from outside and go onto the furniture so just finding them months later doesn't mean they came from the furniture on delivery which w... read more
This is specific to the location at **** * ******* ****, Plantation FL *****-Manager BOB This location has unsavory business practices and harasses customers once a payment is late or behind. Never on a credit card interest applicable account have I had any company send a representative to my home weekly to demand money. A credit system implies standard penalties/fees etc. The representative sent consistently to my home has a history of ****** ********** against myself which has been documented and reported to ****** ** ****... read more
Business response:
In response to the Customer Complaint, I have reviewed it thoroughly and interviewed all parties involved. About half of what the Customer has alleged is accurate and the other half has been spun in order to make her not look as much a part of the problem as she has been. When I first spoke to this customer in March, she was having the same problem in that her account was quite past due and personnel from the credit department had come to her home to see what the problem was. She called the Corporate office then and we got h... read more
I have filed a general complaint for the incompetence of a badcock driver that caused damaged to my property while delivering furniture to my neighbors home. I left while they were on the driveway unloading and when I came back I found that my front yard was driven over by your driver. Broke sprinkler heads causing a flood, just missed an underground basin I had installed weeks prior and damaging my lawn and boulders out front. I have submitted pictures providing the damages but never not even a phone call back. Very disresp... read more
BEWARE OF BUYING FROM THEM I HAD MY BEDROOM SET FOR A LIL UNDER A MONTH AND A PANEL WAS COMING A LOOSE OFF OF MY CHEST I CALLED FOR SOMEONE TO COME OUT AND LOOK AT IT FOR REPAIR THE GUY CAME OUT MADE MATTERS WORST PUT PAINT ON A AREA THAT NOTHING WAS WRONG AT THIS SET WAS ******* DOLLARS I WAS TOLD ITS NOTHING THEY COULD DO EVEN THO HE MADE MATTERS WORST THATS HORRIBLE SO IM STUCK WITH PAYING FOR A DAMAGED CHEST BADCOCK IS A RIP OFF WITH TO MANY FINE PRINTS I WILL NEVER PURCHASE ANYTHING ELSE FROM THEM EVEN WHEN U TAKE OUT W... read more
Business response:
We have reviewed the service call and we have to apologize for the error on our part. Badcock stands behind all of our items and guaranties and we strive for excellent service. In this case we misdiagnosed the issue to be physical damage caused by outside sources which is not covered under any warranty and because we try to help all of our customers we made the 1/2 credit offer to help them replace the damaged item. After further review we determined that the damage to this chest was infarct a defect covered under our 12 mon... read more
I had a delivery on Saturday May27, 2023. And have a little problem with the dining room set I ordered, and a bed I ordered. I called Badcock and they I had me to call customer service. The problem is I been calling two days. Saturday and today Tuesday. Monday they was close. The problem I cant get through. They only let you wait on the line for about 5 minutes then they hang up and you start it all over again. Think Im out of luck, because I payed cash.so I called the store. They put me back on the line with customer servic... read more
Do not buy from the location on in West Palm Beach on Cherry Rd. I’m November 2021 I purchased a furniture including a leather sofa, recliner and love seat for roughly $2500 and some change. Fast forward to April 25, 2023 I spoke to customer service in regards to sofa damage (peeling) and loose thread hanging from my love seat. The representative needed pictures of damaged sofa sent to 954-990-05 which I sent the next day. Rep offered to give me 50% off of the sofa to purchase something new. So a technician came out on May 4... read more
Badcock is the worst store to spend your money they need to go out of business. 2020 I purchase a 3 seater couch and a love seat, in 2020 or 2021 I had an issue with ************* they came and replace a part on it. After the same love seat became defective I was so busy did not notify them until maybe a few months later, and remember I have insurance on this couch set. When I called them I told them the truth when I discovered the problem, only for them to tell me I have to report the problem within SEVEN days. So right the... read more
I’ve never had an issue with Badcock until They hired Julius Julius calls and harasses me and my husband every week he goes back and forth for at least 10 minutes each time then threatens and hangs up on us Julius can use a new job not interacting with actual customers or go back and learn Customer service when I asked for a manager he also refuses to put the manager on the phone each time Today I found out from another associate that the manager was there and his name is John I’m sure that John heard Julius yelling on the p... read more
The worst furniture and customer service I've ever exercised in my life. DO NOT RECOMMEND !!!!!!! Terrible
Frequently asked questions about Badcock's Economy Furniture Store, Inc.
How is Badcock's Economy Furniture Store, Inc. rated?
Badcock's Economy Furniture Store, Inc. has a 1.3 star rating with 31 reviews.
When is Badcock's Economy Furniture Store, Inc. open?
Badcock's Economy Furniture Store, Inc. is open now. It will close at 5:00 p.m.
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