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Avis Car Rental
- Transportation Services
- Janesville, WI
About this business
Location details
2919 N Lexington Dr, Janesville, WI, 53545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
Charged for unauthorized service and rented a vehicle with an expired quality inspection!!! Horrible experience!
Business response:
In regards to the aforementioned BBB complaint, we appreciate the opportunity to address your concern involving our coverage's. Our Budget locations are obligated to practice sound ethics and business practices and they are trained to review the terms of the agreement and advise customers of their responsibility and obligations while the vehicle is on rent. Please be assured it is not a practice of the Budget to charge for a product that is not wanted or needed, the decision of course is left up to the customer. Unfortunatel... read more
Thanks to Budget, I had to cancel my debit card! Flew into Houston, TX, USA at 11 PM January 10, 2021. Got to the Budget counter around 11:20 PM, which was closed. Thankfully, someone working the counter at Avis yelled at me. When I got to the counter a line formed behind me. I was busy securing my vehicle (I made the reservation in advance) when the other employee hollered at the folks behind me that the only vehicle left was a 12 passenger van, some of them had reservations-so lucky me, I at least got my vehicle right? I w... read more
I rented a vehicle from Avis. 3 weeks later I received a letter claiming damage to the vehicle and they pulled $600 out of my account with NO proof given. When I called and asked what damage, I was told they didn't know what I was talking about.
Business response:
In regards to the aforementioned BBB complaint Case, thank you for contacting Avis by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; t... read more
Avis wonderful at fleecing customers
I made an online reservation for a car rental through Avis as part of my holiday travels. I paid for the car rental in full at the time of my reservation. However, when I tried to pick up my car rental, the Avis customer service representative would not let me take the car, though I had proof of my reservation and proof that it had been paid for. She claimed that Avis would not rent to anyone without a credit card, though I had a debit card that would be run as credit. Furthermore, Avis' own terms and conditions state that a... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for contacting Avis by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; theref... read more
**RENTERS BEWARE** - After our 2-week Hawaii trip at Kona I received an unexpected letter from Avis with a $279 VACUUM CHARGE for cleaning out sand in the car. We were visiting Hawaii for 2 weeks, so yes there was some sand in the car. If I would have known of this EXCESSIVE UNEXPECTED CHARGE, I would have stopped at a gas station and paid 50 cents for a vacuum and spent 10 minutes vacuuming out the sand. I have rented cars for over 40 years for personal and business travel and have NEVER been treated like this. I contacted ... read more
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Avis in regards to your feedback that we received pertaining to Avis rental **********. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. A detailed inspection is done after the car return is completed in an effort to efficiently process the check-in. At the time of check-in/ret... read more
I used Avis in October 2020 for my honeymoon in San Diego. I pre-paid in March for an 'elite' vehicle for the week, which was a little over $500 on my 'debit card'. When we arrived in San Diego to pick up said rental, the Avis employee behind the desk said that we would need to put a $250 hold on a 'credit card' (can't use debit cards for holds). I didn't bring any credit cards because I thought I had my budget figured out and we received a decent amount of cash as gifts, so we didn't need to bring one. I would of never rent... read more
Business response:
Dear Tori L***, In regards to the aforementioned BBB complaint case, thank you for giving us the opportunity to address your concerns. We have reviewed your e-mail referenced above. We apologize that the vehicle you had reserved was not received due to requirements you had not been made aware of. We would like to research the matter further. Can you provide us with your rental number and customer service case number to begin this process ? We appreciate your patience during our investigation. Thank you for giving... read more
- Be careful before you book and read the fine print. If you have to cancel even if just a few minutes later you will be stuck paying a $50 charge, no exceptions. Only company to do this. -They are the only company out there that caps your mileage then charges you $.25 every mile over. Everyone else has unlimited mileage for the same price. Rip off! - You think you're getting a deal at first, then you realize they add charges the others don't and you end up paying more for much less than what others are offering.
Business response:
1/16/2021 Dear Mr. G****, In regards to the aforementioned BBB complaint case, thank you for giving us the opportunity to address your concerns. By way of explanation when a customer has prepaid for a rental there is a fee to cancel. If there are mitigating circumstances for the cancelation the fee can be waived. Can you provide us with your reservation number for further review ? ABG rates are based upon supply and demand. We do offer unlimited mileage rates. A per mile charge might be applied if the client i... read more
Avis is absolutely terrible. I had to use them through the Uber partner program while my car was being serviced. They rented me a car with a battery oozing corrosive materials. It died on me, leaving me stranded in the cold. I had purchased the insurance, so I used the roadside assistance. The car was unusable for Friday, Saturday, and Sunday.......the busiest UBER days. It cost me $ to work that week. Not only that, but they charged me $218 for the roadside assistance. Avoid them like the Coronavirus.
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.7 star rating with 374 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close at 5:00 p.m.
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