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Avis Car Rental
- Transportation Services
- Janesville, WI
About this business
Location details
2919 N Lexington Dr, Janesville, WI, 53545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
Absolutely terrible service, when you have an issue they don't respond, can't get ahold of customer service. Gave me a car that smelled terrible, dirty and when I reached out to the manager he ignored my emails over and over again. I used to a frequent customer and also considered preferred , however I don't feel preferred with the terrible unprofessional service they provide.
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
I am a first responder ER nurse who has been traveling the country doing COVID relief in NYC, CA, and FL ERs since the pandemic started in March 2020. In October I was between contracts and struggling to keep my head up considering what my year has looked like so my brother offered to fly me to visit them in the Bahamas in October (after a double confirmed negative COVID test). I rented a car from Avis in Ocala, FL and told them I would be dropping the car off in Fort Lauderdale's executive airport (small airline) the next m... read more
Business response:
Thank you for allowing us to address your concerns in regards to the BBB as mentioned above case. We're very sorry you had this experience. It's always essential for us to bill our customers correctly, and we know we failed you, which resulted in the additional charges. To resolve this, we have adjusted your bill to reflect the correct check-in date. A credit in the amount of $4,168.69 has been processed to the Visa card ending #**** on the file. Please allow 5-7 business days for the credit to post to the account. We... read more
Avis put a $200 hold on my account when renting a car, however no one at Avis informed me of this hold and there is nothing in writing stating I would have a $200 hold on my card. The only information given to me was that I owe $36 for the rental - which I paid. When calling Avis to find out why I have the $200 hold on my account, I can't get a hold of anyone at the physical location and both times I called customer service, my call was dropped. I did not receive a call back though they have my rental agreement number which ... read more
Business response:
Dear Ms. D****, In regards to the aforementioned BBB complaint case, thank you for giving us the opportunity to address your concerns. By way of explanation ABG requires an authorization hold from our customers debit or credit card at the start of the rental. This information is disclosed on our website if the booking is made online. If the reservation is made over the phone our agents are to provide this information during the booking process. We apologize if you were not made aware of this information. A copy of the... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.7 star rating with 374 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close at 5:00 p.m.
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