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Avis Car Rental
- Transportation Services
- Janesville, WI
About this business
Location details
2919 N Lexington Dr, Janesville, WI, 53545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
This is absolutely THE WORST car rental company I have ever encountered. I rented a car in San Francisco and was double charged by Avis. The morning after my rental, we walked out to find a flat tire. I spent over 2 hours on the phone with customer service and ended up having to use my AAA to have the tire repaired. So, I was stranded at a California hotel 2,000 miles from home and Avis was not able to assist. While on the phone with customer service, I was yelled at by the customer service representative and he told me that... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
Would like to warn anyone that may have thought about using Avis-15747 Hall Rd, Macomb, MI 48044-DO NOT USE AVIS!!! I had a horrible experience with them. I rented a van back in June of 2020-YEP, LAST YEAR-the first thing was the pick up time got "mixed up" they said and I waited 3 hours to pick it up.....upon dropping the van back off they say "we look over the vehicles head to toe, top to bottom before renting to the next customer" which they DO NOT!! I realized literally HOURS after dropping the van back off we forgot to ... read more
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Avis in regards to your feedback that we received pertaining to Avis rental **********. There is no excuse for keeping a customer waiting for a vehicle. Avis prides itself on quick, and efficient service , and any breach of this standard is not taken lightly. While Avis strives to give you the best service possible, it appears the rental location has not been too successful in bringing for the Avis standard in the handling of your car rental ne... read more
They charged my card $450.00 for heavy smoke which I know is a lie. I don't smoke and I have little kids. My car is broke down reason why I got the car. I had them send me evidence and when given the pictures I feel are a joke I even see my son's formula in there that I believe there trying to say is ash. It's COVID so I'm out of a job currently cause daycares are open like that so that 450 they just took from my family that I feel are false really hurt. I hope people read this and understand to be cautious about renting fro... read more
We booked through ********* and prepaid for the rental. Come to find out when my husband picked up the car she had him sign waivers not knowing it would be an ADDITIONAL $354 but she was sure to tell him the car could come back totaled and we were covered. But now 15 days after the car was returned they are charging ANOTHER $450 for dirt/sand in the vehicle, yes I've seen the pictures and it is not close to "excessive heavy" dirt. So he could have returned the car totaled but not with some dirt/sand on the floor from the so... read more
Business response:
In regards to the aforementioned BBB complaint. Thank you for contacting our Avis Escalation Team by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agre... read more
I rented a car to go from NY to TN. When I drive away with the car on the dashboard I got a message saying that the right front tire was low on air. I told the guy at the front desk that I got that message and he said that the car was inspected and to ignore the message on dashboard. Well, in the middle of a highway in PA the tired got a flat on the side of the tire. Obviously the tire was not good when I picked up the car. And it was definitely not inspected at all. The dashboard also had a message saying it was low on wash... read more
I want to strongly encourage everyone to never use Avis car rental. I have had the worst customer service experience with them, and I do not want anyone else to have to go through this. Last month, my flight was diverted to Richmond, Virginia, and after waiting there most of the day, I decided to rent a car and drive back to Lynchburg. I had to wait in line at the Avis Car rental desk for 2 1/2 hours before I finally got to speak with someone. The people working the desk were nice and apologetic, but at that point I was exha... read more
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Avis in regards to your feedback that we received pertaining to Avis rental **********. I am incredibly sorry for the experience you had and the condition of the vehicle that you received. We are following up aggressively with the senior management for the Richmond location to address the issues that you outlined in regards to compliance with our safety and enhanced cleaning procedures. Please know that our processes include a thorough cleani... read more
If I could give 0 stars I would. My wife and I flew to Las Vegas to start a vacation to the National Parks of Utah. I opted to rent from this location because I always find that renting from locations outside of the airport end up in fewer taxes and fees. I decided, as a result, to stay at the Golden Nugget across the street. I picked my hotel based on the rental car location so my wife and I could get the car and get on the road earlier. To my surprise, when I showed up to the Avis counter at 8am (the time I reserved and ma... read more
Business response:
In regards to the aforementioned BBB complaint, we appreciate the opportunity to address your concern involving our coverage's. Our Avis locations are obligated to practice sound ethics and business practices and they are trained to review the terms of the agreement and advise customers of their responsibility and obligations while the vehicle is on rent. Please be assured it is not a practice of Budget to charge for a product that is not wanted or needed, the decision of course is left up to the customer. Unfortunately, we ... read more
Our pickup time to the car is 1130pm at the Orlando airport and it is now 216am in the morning I'm still in the line. I still have a reservation at Disney world but don't really think I can make it as the line is still long my time to go to the hotel is unknown! Can't believe it takes more than 3 hours to get a rental car that has been booked online with all the driver info collected! Due to the spring break I even paid way more than usual for a crappy car but takes forever to check in!
Business response:
In regards to the aforementioned BBB complaint. Thank you for contacting us concerning your experience with our Orlando Airport location. There is no excuse for keeping a customer waiting for a vehicle. We pride ourselves on quick, efficient service, and any breach of this standard is not taken lightly. While we strive to give you the best service possible, it appears the rental location has not been too successful in handling the rental process in a fast and sufficient manner. Unfortunately, we are unable to investigate... read more
Was unable to reach a supervisor to tell anyone my concerns. No one at corporate office to talk to either. I was degraded by a sales agent on the telephone. Horrible. There is no way to rectify it.
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Avis in regards to your feedback that we received pertaining to Avis reservation # ***********. I am incredibly sorry for the experience you had with the Avis agent within whom you spoke. We are following up with this agents manager to have the call pulled and address any issues that needs to be corrected. We view with extreme gravity any report of discourteous treatment of a customer, as there is never an excuse for bad manners. Under all circ... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.7 star rating with 374 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close at 5:00 p.m.
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