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Avis Car Rental
- Transportation Services
- Janesville, WI
About this business
Location details
2919 N Lexington Dr, Janesville, WI, 53545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
I reserved a hatchback ("Kia Soul or similar"), and I called to confirm that I would get the type of car that I reserved. After arriving and signing the paperwork, the clerk showed me to a beat up compact car that was too small for my needs. There was another customer waiting, and the clerk kept telling me that it would fit the same amount, so I felt super pressured to just take the car. I asked for the manager's business card, and the clerk tried to argue with me, but he eventually came back with a business card. I only got... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for contacting Avis car rental by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement num... read more
I ordered and paid for my Avis car rental online. They scanned my debit card. I was told I would have to pay a deposit at pickup because of the debit card. No problem. I arrived at Ohare Airport and took a shuttle to the car rental building. The building is huge and there was one person in the entire building. I finally found the only employee after taking an elevator and escalator and finally finding him at the Budget Car counter and prayed that he would also take care of Avis. There were no signs in regards to directions o... read more
Business response:
In regards to the aforementioned BBB complaint, We appreciate you reaching out to Avis in regards to your feedback that we received pertaining to Avis reservation # ***********. Avis is terribly sorry for your experience with our Avis Chicago rental location being less than satisfactory. Please be assured that you experience was not typical of Avis usual high standards, and this matter is not being dismissed with my reply to you. A copy of this report has been forward to the responsible manager, with instructions to investig... read more
On 3/25/2021 I called to make a reservation with Avis with a deal I found online "pay now." My reservation was for $620.82, as I received an email that day. I called on 4/26/2021 to ask if they offered a Mayo Clinic employee discount, they do, but for some reason it was more than what I had already paid. The person I spoke with told me, there was a change made to my reservation on 4/19/21, I never made a change. I offered to send every email from the beginning to prove my date and times did not change, yet there was $222.00 ... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for contacting Avis car rental by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement num... read more
Worst rental service in the business. I booked a reservation. They charged my card twice. I called to speak with customer service they informed me the charges will be placed back on my card 3/5 business days. 5 days later still no refund. Called customer service back. Spoke with a very rude agent who was very hostile and I felt like I wasn't a valued customer. Still no refund after 10 days. Stay away from avis rental car company.
Business response:
In regard to the aforementioned BBB Case. Please accept our apologies for any inconvenience our customer may have experienced. Upon review of this Complaint, an investigation was conducted. It appears that several authorization holds were placed on your credit card in error, which you have contacted Customer Service ("CS") regarding this matter, for which case #******** was created and was responded. According to the CS notes, you were advised that the hold has been released, and you should receive the funds within 24-48 ... read more
They will hang up in your face lie to you act like they can't change the dates etc. it's not right at all
Business response:
In regards to the aforementioned BBB complaint, thank you for contacting Avis car rental by way of your local Better Business Bureau. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement num... read more
We rented a vehicle number ******** at the Raleigh NC Avis on 4-17 at 12:35. The contract stated incorrectly 12:11. The rental agent made a notation of the actual time on the contract. Upon receiving the car I noticed scratches in the paint, cigarette burns in the seat and a dent in the drivers door. I pulled around went back inside and asked for a different car due to damages and cigarette smell. I was told there were no other cars and to take photos, which I did. I also asked for the contract to be reviewed and the attenda... read more
Business response:
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that you have already reached out to our Customer Service team and the charges were corrected, we also show and additional credit of $60.00 was also issued for the frustration. Thank you for allowing us to address your rental concerns. Sincerely, Avis Budget Group Response Coordinator
Ârented a car from you guys on April 11-15 at Houston airport. I not happy with what i went through.i get in my rental car there is alot of cars lined up to headout to exit the parking lot. You have 3 check points in this lot there is 1 person at a check point when you have 2 check points closed. It took me 20 til 25 minutes to get out to head towards my destination. Less then 1 mile out of the lot i hear a ringing sound i looked at my dashboard it was reading car overheating. i head back to the rental lot hand m... read more
Business response:
Dear ******, Thank you for your report to the BBB about the experience at our Houston airport operation. At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. We understand that travel sometimes whether on business or leisure can be chaotic, but we strive to provide a stress free rental experience. We apologize for any inconveniences you were caused. In our effort to demonstrate our apologies a monetary credit in the sum ... read more
Very deceiving cancellation policy if prepaid in full. I booked a rental car, cancelled at the same day, and was charged a $50 non-refundable cancellation fee. What's more annoying is the cancellation fee could be refunded as credit if the rental data is before 4/30/2021 but not after. So I booked advance but got worse treatments than last-minute rental bookings.
Business response:
Dear Qiang *** Your communication has reached the executive office for Avis Budget Group Inc. Thank you for your comments about Avis Budget Groups policy concerning the prepaid program. Please provide the confirmation number to your booking to review the cancellation fee. Awaiting your response Executive Response Coordinator
We rented a car through Avis for a vacation, booking two months in advance. At the time of check out our bill was approximately $500. As the date approached we were notified they would no longer be honoring our reservation amount, claiming we had changed something about the reservation, which we had not. The new amount they planned to charge was over three times the original amount at approximately $1,600. We have called and emailed back and forth with customer service for over a week about 8-10 times. As it stood yesterday ... read more
Business response:
Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We were not able to locate your rental or reservation details for review based on the details provided. Please contact our customer service at custserv@avis.com and provide the following details along with your review and we will be more than happy to review and resolve your concerns. Renter First and Last Name Location of Rental Date of Rental Rental Agre... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.7 star rating with 374 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close at 5:00 p.m.
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