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Avis Car Rental
- Transportation Services
- Janesville, WI
About this business
Location details
2919 N Lexington Dr, Janesville, WI, 53545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
Worst company ever to rent a car from. This place should be shut down. Too many excuses to hold your money up. Do not use a debit card unless you want to go weeks without your money.
Business response:
Regarding the BBB CASE mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. Sincerely. Avis Budget Gr... read more
Beware of using Budget/Avis when renting a car with a debit card. Although their website claims you can, it's false advertising and they will hold your money for 5-10 business days and charge you a cancellation fee.
I wish I could give zero starts! This is the worst rental company I have ever used and I rent a lot for work. No customer service! All offshore and wait times are over 30 min each time. If you do get someone to answer they hang up on you or are so rude or just transfer you back to the hold line. I've tried for hours to no avail. On top of the vehicle was not ready after an hour of desired time and had scratch and dents all over once you get sent to find it at the airport. Not brought to you as other agencies do. Then they wa... read more
I made a reservation with Avis and made it clear I do not have a credit card at the time. The reservationist said "thats ok you would have to leave a deposit on a debit card attached to a checking account." I said that would be fine and made the reservation. When I landed in Dallas Texas at 10pm on a Friday the lady at the Avis desk ran my credit and told me I could not get a car because my score was to low. I explained I know I have bad credit since my divorce why didnt anyone tell me I am now stranded in Dallas and my daug... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We apologize for any inconveniences you were caused. A report has been recorded with your comments. A report such as yours will aid us at looking at areas for improvements. Thank you for giving us the opportunity to be of assistance to you. ... read more
I rented a car from Avis Norfolk Airport...below is the email I sent to their customer complaint center. Complaint is still unresolved...beware of this location. Avis has always been my choice for a car rental for both business and personal use. The experience I had with this rental turned into a stressful, unnecessary, unsafe, nightmare. The agent James gave me the location for the car as C-24, which is also on the rental agreement. When we got to the location, the car was unlocked, we had a keyless fob. So I assumed the ca... read more
I rented a car from Avis in Phoenix from Apr 18-May 8. Around May 17, while trying to file my travel voucher for work, I realized I had not received my receipt for the car I returned May 8. From May 17, I have had to phone the Avis number EVERY DAY for various complaints and each time I sit on hold for a MINIMUM of 45 minutes. For the past 3 days, I have been told by the representative that manager would be contacting me within 24 hours. I asked what would happen if they didn't reach me, since I have a spam block on my phone... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that you did speak with a Customer Service Supervisor on May 26th and a credit of $1,017.60 was processed. Thank you for giving us the opportunity to be of assistance to you. Sincerely, Avis Budget Group Response Coor... read more
Âperson at the Avis customer service is a lair and the inexperience clerk at reception cost me extra charges of $883.12. This is the worst car rental in my experience. I am a frequent traveler and I rent cars across the globe. This was my first experience at Avis, PIT AIRPORT. In this recent trip to home/ USA, I have rented four periods of 1 to 2 weeks each from Avis. In all these periods, I presented a prepaid voucher and my cc for a temporary deposit. All the periods went ok except one week where inexperienced clerk at ... read more
Business response:
In regards to the aforementioned BBB complaint. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that under Avis Case ********, that our Customer Service Team has already issued a credit for the additional charges. Thank you for giving us the opportunity to be of assistance to you. Sincerely, Avis Budget Group Response Coordinator
Thousands of dollars of hidden fees. I signed up for a $250 car rental and came out with over $1000 of fees added on.
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that you reserved a vehicle from our website for $736.94, at the time of picking up the vehicle we show that you accepted an upgrade from an economy car to an intermediate SUV for an additional $21.00 per rental day plus taxes and... read more
On March 9th, I booked a rental car with an Avis location in Streamwood, Illinois. I was to pick up the car on March 26th and drop it off on April 5th. It was for a standard SUV. My family and I were going to drive to Florida to see my father. On March 26th, I called the location to confirm everything was in order. Shockingly, the manager tells me that they don't have a car for me. The only thing they could offer was a sedan, which will not work for a long drive to Florida. So now I have no car and we were supposed to leave ... read more
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We are disappointed whenever we learn that a customer has found some aspect of their rental experience with Avis Budget Group to be less than satisfactory. At Avis Budget Group we take pride in providing our customers with well-maintained vehi... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.7 star rating with 374 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 9:00 a.m.
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