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Avis Car Rental
- Transportation Services
- Janesville, WI
About this business
Location details
2919 N Lexington Dr, Janesville, WI, 53545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
almost $300 for a 1 day rental is an absolute joke. I also went with the cheapest, subcompact vehicle and ended up with a "free" upgrade, so I wasn't even trying to rent some luxury car. Avis will charge you again after you pay almost $200 online to reserve the car. They can screw me over once, but this is the last time i'll give Avis, or any company they own, anymore of my money.
Business response:
In regards to the aforementioned BBB complaint, we appreciate the opportunity to address your concern involving our coverage's. Our Avis locations are obligated to practice sound ethics and business practices and they are trained to review the terms of the agreement and advise customers of their responsibility and obligations while the vehicle is on rent. Please be assured it is not a practice of Avis to charge for a product that is not wanted or needed, the decision of course is left up to the customer. Unfortunately, we ar... read more
Was not made aware of additional charges when picking up or dropping car off. Definitely bad business to charge new customers without making them aware of mis leading charges. Called corporate customer service and got nowhere. Just kept giving me the run around! This by far is the worst rental company and should not be allowed to be in business!! Trust me, take your business elsewhere unless you like having/dealing with unauthorized charges.
They canceled my reservation 2 days before my vacation trip. They say that reservations do not reserve. If they have given the car to someone else you are out of luck. This is the most ridiculous company I have ever dealt with. I called customer service and reservations and was told That I can rent another car at predatory rates since we are 2 days before my reservation. I have been hung up on twice, once by a supervisor. Your reservation personnel say to call customer service but never give the number. If you think this is ... read more
Business response:
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
Worst experience ever with a rental company! I had my trip planned , I always rent my vehicles through ********** so going with another company made me nervous. I had feeling something was going to go wrong. I called before my trip to make sure I could rent with my debit, as I did read on their website. I was advised by the lady that they did take debits but it's best to use a credit card and less deposit hold, I said I was concerned about the amount of the security hold, I don't have a credit card and want to make sure I do... read more
Business response:
Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
1. Customer service is non-existent. I made a profile and it wouldn't let me update my credit card number and asked me to call the customer service. No number was provided. I searched on Google and called them. I had to hop and call 2 different numbers after talking to these people. Then at the end, the rep said some other profile had this credit card and he cannot help it. After wasting half a day, they did not give me a solution. 2. They say the car is cleaned. That too making wide sweeping claims during covid. When I pick... read more
Business response:
Dear *********, Your communication to the BBB has reached the executive office for Avis Budget Car Rental Group Inc. At Avis Budget Group we are disappointed to learn whenever a customer has founds aspects of their experience less than satisfactory. Feedback such as yours aids us in our pursuit to become the industry leader in service. We apologize for the difficulties your have reported. Please provide with a phone number you can be contacted and we'll follow up with you on these matters. Awaiting yo... read more
I will never be using Avis again as we have had the worst experience with this company. And after reading their Facebook page I see I am one of many that they have tried to scam. I made reservations online and was supposed to be charged $450. When we picked up the car I was told it would cost $750 because an Avis employee changed my corporate code when I called to have the dates of my reservation adjusted. The car was filthy and smelled terribly of fresh cigarette smoke. I called customer service and after being on hold for ... read more
Business response:
Dear Ms. *********, Your communication to the BBB has reached the executive office for Avis Budget Car Rental Group Inc. At Avis Budget Group we are disturbed whenever a customer has found some aspect of their experience less than satisfactory. We are sorry for any breakdown in communication about the rate terms for rental. A charge of 0.30 per mile is applicable per the ******* commercial agreement. No free miles are included for this particular rental scenario. Please consult with your employers benefits depart... read more
Rented a car from the Des Moines Airport location for government travel purposes. I returned the rental car with a full tank of gas and I was charged $139.86 to my government charge card for fuel service. I contacted the location to dispute the charge and the employee said they would look into it and get back to me. I still have not received a call from them and they won't answer. I called the general Avis customer service number in which they said if I provide a gas receipt they will refund the charge. So, Avis will fraudul... read more
Business response:
Dear Mr. ********, Your communication to the BBB has reached the executive office for Avis Budget Car Rental Group Inc. Feedback such as yours will aid us in our efforts to become the industry leader in service. In researching our records on June 5th the customer service department processed a monetary credit in the sum $139.86 to **** account number ending ********. Please allow three business days for the credit to post. We appreciate your taking the time to apprise us of the inquiry. We look forward to serving... read more
I am EXTREMELY unhappy with Avis! We rented a car at MCO 5/18-5/25 and after returning home I viewed the E-Receipt only to find out they charged us for fuel. We FILLED the tank before returning and they said it was near empty. We actually took a photo AT the airport drop off of the mileage and showing the gas gauge. I sent the photo to customer service and they said its not enough proof!! It has the SAME MILAGE as on the receipt!! How is that not enough proof?! They ripped us off by $233 and that's NOT OKAY!
Business response:
In regards to the aforementioned BBB complaint. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Upon review of your rental details our records revealed that upon return of the rental vehicle you were charge a fuel charge in the amount of $233.77. Any time a customer returns the vehicle with less fuel than when it was rented, a refueling service charge is impose... read more
I reserved and prepaid a full-size car rental from the Denver Airport. The agent offered me discounted upgrade to an SUV. I declined and said I don't need an SUV and don't enjoy driving them. When I went to the lot, I saw they had assigned me a large Kia SUV. I'd already waited in line for over an hour, so I just took it and drove away. I understand some families have a need for this type of vehicle but it drove like a school bus. On returning the car, I filled up the tank until the pump clicked off. The gauge read full. ... read more
Business response:
Dear Mr. *******, In response to your communication to the BBB we appreciate your taking the time to apprise the executive office for Avis Budget Car Rental Group Inc. A monetary credit in the sum $103.47 has been submitted to your ********** account number ending ********. Please allow three business days for the credit to post. Only by being made aware of an issue can we address it. Regards Executive Resolution Coordinator
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.7 star rating with 374 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 9:00 a.m.
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