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Avis Car Rental
- Transportation Services
- Janesville, WI
About this business
Location details
2919 N Lexington Dr, Janesville, WI, 53545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
I had a reservation with Avis for the end of April 2021. Booked the vehicle for $425 out of Fort Myers FL. Doing some pre vacation checking I realized I forgot to add a car seat for my 2 yr old. Went on the Avis website to add, charge of $70 plus tax. Received a new email confirmation of the booking for $508. Logged back in to my Avis account to check only to see a new balance of $1,147. After calling Avis they told me that because I "modified" the booking, I had to pay the new rate. Over an hour on the phone and they refuse... read more
Reserved a vehicle through Avis at the Waterloo, Iowa location on 2/24/21 for a pick up date of 4/14 at 3pm. I was contacted by Avis at noon on 4/14/21 (the day of my pick up) and Avis informed me that they gave away my vehicle and no longer had ANY vehicles available and cancelled my reservation. I contacted the corporate office of Avis to see what other options I had, I spoke to 3 different people who, in my opinion have NO CUSTOMER SERVICE SKILLS. They did not apologize of even sympathize with me on my current situation. ... read more
Business response:
A phone message has been left for Ms. H*** to return a phone call so experience can be discussed...
Worst Car rental experience I've had. I know how car rental places work, so before I returned the car, I went and paid to get it washed and detailed so they couldn't try charging me for cleaning services. Upon drop off, the lady behind the counter said they discovered pet hair. I advised that's not possible, as I don't have pets nor were there pets in the car. I leave, and behold the $162 charge on my credit card a few days later. I called customer support, and asked for the photos/proof/supporting documentation of the pet h... read more
Business response:
Dear Ms. M*****, Thank you for your communication to the BBB about your experience Bala Cynwyd, PA location. We appreciate your taking the time to apprise us of the incident. Feedback such as yours will aid us in our continuing effort to provide our valued customers with the service they expect and deserve. A report with your comments has been recorded and sent to the responsible manager to review and take action to prevent a recurrence. We apologize for any error that was committed in assessing a cleaning fee th... read more
Rented a car from them on 5/15/2020. I rented it for 3 months. Five weeks later a recovery company called me and said that the vehicle was reported stolen and wanted to know where I was. Turns out the the person that rented it to me only did it for a month and I didn't catch the return date on the paperwork. I told them the situation and they had my credit card so I told them just to charge me for 3 months because that is how long I need it. They told me that they could not do that and I had to go back into the store to get ... read more
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Avis in regards to your feedback that we received pertaining to Avis rental **********. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. A detailed inspection is done after the car return is completed in an effort to efficiently process the check-in. At the time of check-in/ret... read more
Rented from AVIS Daytona Beach International Airport. The car was fine as I was about to leave the lot I notices a hand held radio in the car. I figured it was a staff radio so I walked back to the terminal counter and returned it to the desk agent. The rest of the rental was uneventful and the car was returned the next day. Several weeks later i received a letter that there was glass damage to the car during my rental and I was to be billed $424 for the damage. I called the number on the letter and stated the car was undama... read more
Business response:
On April 12th the Avis customer service dept. submitted a monetary credit in the sum $424.00 to Visa account number ending ********. Please allow three business days for the credit to post.
Everything went smoothly with my car rental and return in College Park, Georgia. Customer service was friendly and helpful at pick up and drop off. What I have an issue with is being charged $250 over a month after returning the vehicle for "damages", while I was never notified of the "damages" or that $250 would be charged to my credit card. I feel that this is a HUGE lack of respect by your company to think it is okay to charge my credit card without any notice or my knowledge of the incident. I was offered $125 back by th... read more
Business response:
Ms. Z******** contacted Avis customer service and the disputed fee $250.00 was fully credited/refunded on April 10th. The credit will post to customers MasterCard account within 3 business days.
This literally made me cry. We've lived near this location for three years. Rented several times. They even upgraded me to a Camero once just because. It was disappointing when the deposit was increased period as middle income deserve vacations too. But we were like ok. But this time, I deal with a woman I've never seen in there. Gave her my info and she claims they need to run a credit check because I'm using my debit card. Ok. Cool. THEY DENY ME MY RENTAL FOR MY CREDIT. We've given them business often because our car is cr... read more
UNSAFE RENTAL COMPANY THAT DOESN'T EVEN CLEAN THEIR CARS DURING A GLOBAL PANDEMIC!!!! I rented a vehicle from Avis on March 13, 2021 for 9 days for the cost of $474.58. Upon renting this vehicle I expected to receive a clean, well maintained, and reliable vehicle. The vehicle I received was dirty, to include sticky residue on the center console, steering wheel, gear shifter, and door handles. There was also an area that looked like puke on the passenger seat shoulder area that had not been cleaned at all. During this glob... read more
Business response:
Contact was made with Ms. W*** via phone and experience discussed. Resolution has now been achieved....
This freaking company is ridiculous - they overcharge you and dont seem to care about getting you your money back - never use this company at all - the vehicles are dangerous and they dont seem to ever maintain the vehicles.
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Budget in regards to your feedback that we received pertaining to Budget rental **********. While your experience with our Budget Dallas/Fort Worth rental location was less than satisfactory there is good that can come of this it in regards to corrective action and training. Please be assured that you experience was not typical of Budget's usual high standards, and this matter is not being dismissed with my reply to you. A copy of this report h... read more
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 1.7 star rating with 374 reviews.
When is Avis Car Rental open?
Avis Car Rental is open now. It will close at 5:00 p.m.
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