Avalon Fremont

Cori A 

on BBB

a year ago

My husband and I lived at **************** for 2 years. While living there, we had no issues, until we were moving out.At move in, we paid $500 deposit ($300 refundable) and then an additional fully refundable $500 deposit when we got a dog. Despite scrubbing the place clean, they not only didn't refund our deposit, they said we owed an additional $800+ to replace the entire carpet. We lived there for 2 years and only had the dog there for 8m before moving out and somehow the entire carpet was so damaged, they needed to full... read more

Candice H 

on BBB

a year ago

Do not rent at a ********** community. They do not care about their residents at all. I moved into a brand new complex in **********************. I have had a leak in my ceiling and every time it rains it rains in my apartment. On top of that they cut a giant hole in the ceiling so when its hot the apartment is 80 degrees and the air conditioner cant keep it cool. I have had this leak for 3 months straight and no compensation whatsoever. 

Joseph P 

on BBB

a year ago

They breached contracts and over charge for services. When you move out they retaliate. They charge me 10k in utilities for 12 months. They charged me $2500 in damage on move out. They had a 5 yr old carpet before I moved in and want me to pay for it. A small play doh kids type , slime stain, peels off of ceiling was $600 fee. They closed pools balconies gyms for a year. I signed a 24 month lease at the time. 

Zebin X 

on BBB

a year ago

Terrible move-out experience. I needed clarification on my last bill statement and they redirected me to AvalonBay ********************* The agent on the call was extremely rude with no patience, asking me to pay the balance and couldn't properly explain the breakdown and not allowing me to speak. After move-out, they treat you like third class citizens. 

Deborah G 

on BBB

a year ago

Zero flexibility on renewal and have nothing positive to say about this rental property. Loud neighbors, dirty outdoor space, pool is never accessible, smoking on premises, no cameras in the hallways for security purposes (I had someone try to come into my apt during working hours and was told by management there were no cameras to prove who it was) Go elsewhere. 

Andy M 

on BBB

a year ago

***** Apartment in ********, ********** is the worst customer service leasing office and the customer service ( ************ in ******** too dont listen your complaints about complex. The only people are good service is the maintenance *****, ***, ****. One person in the leasing office is ****** have good customer service. And the rest are no good at all. My complaint this is way too expensive the rent, utilities is different from the rent I pay $285 to $300 not including the electricity and garage. Specially the water the w... read more

Anthony A 

on BBB

a year ago

DO NOT SGN A LEASE WITH THEM!! I rented at Eaves Phillips Ranch by Avalon Bay in Pomona. By far one of the worst experiences of my life. I feel as if I was robbed because of the sheer number of problems. The management, payment system, and maintenance are completely seperate in regards to contact. As a result, getting even the smallest thing fixed is a hassle. Rented a freshly renovated unit, the first day the door falls off the hinges. Water damage issues as well as constant construction noise. The absolute cheapest contrac... read more

Rusty H 

on BBB

a year ago

***** ********** ***** is a horrific place to live. I’ve lived here for 5 years and the property manager Anna R****** has managed for 2 years and in that 2 years the place has gone down the drain. Major flooding and leaking issues. Damage done to both mine and my husband’s cars. It’s supposed to be a gated community but the gates are broken about 99% of the time. They serve tenants cease and desist letters for standing up for themselves. Rat infestation in most apartments. No notice to another tenant for work on their gate a... read more

JC J 

on BBB

a year ago

Stay far away from this money driven and disgusting complex! I'm on my 9th year lease and my last year lease. It went from a home where we were happy to money grubbing and often abusive treatment! Forget longevity or customer care for long time, never late or missed payment customers. That doesn't matter, you are seen as a dollar bill sign!