Avalon Fremont

Erika B 

on BBB

a year ago

****************************** in *********, ********** just installed a latch system. They did not do their due diligence with this, did not ask for tenant buy in and since they have put this in kids and adults have been accidentally locking themselves out. They will not provide a fob nor physical key despite having been told by the installer that we could, you have to have an app which is slow. You cannot pick your door code nor disable the autolock feature. In order to get a fob it has to be medical necessity and they get... read more

cheriis g 

on BBB

a year ago

I am writing to file a formal complaint against AvalonBay Communities for their unfair and unethical practice of charging me rent for an apartment that has already been re-rented to another tenant.I terminated my lease and vacated the apartment on October 12, 2024, following AvalonBay's procedures for early termination. However, despite the apartment being re-rented to a new tenant, AvalonBay Communities has continued to charge me rent for the unit. This means the company is now collecting rent from both myself and the new t... read more

Ligia F 

on BBB

a year ago

My experience with AvalonBay Communities has been nothing short of frustrating and disappointing. Upon moving out of my apartment at *****************************, I received an outrageous charge of $1,052.18 for "damages" that I firmly believe were unfounded. I left the apartment in pristine condition, even hiring a professional carpet cleaning service to ensure everything was perfect. I documented the entire move-out process with photos and videos, all of which clearly show that the unit was left spotless.When I contacted ... read more

Brittany B 

on BBB

a year ago

I had to get a restraining order on one of their maintenance workers, yet the complex is actively trying to disrupt justice.Despite my efforts to ensure a fair and thorough investigation, I am concerned that my situation is not being handled justly due to potential bias or influence within the organization I am addressing.I recently reported serious misconduct by an employee at ****************. Although I requested a comprehensive investigation, I am deeply troubled that none has been conducted to the extent necessary to en... read more

Avalon S 

on BBB

a year ago

The company is discriminating against handicapped residents by allowing walkways to front doors to be blocked by parked cars, and in violation of lease terms, and state fire code. There are problems with door locks across the entire property as their own maintenance workers had said, and witnessed. Parts keeps being replaced (three times in three years) with the door lock instead of replacing the old one as they had pledged to do. It took years to fix the leaking roof (twice this year with the leak always in the same spot,) ... read more

Zhanna D 

on BBB

a year ago

Unfair Billing and Service Issues with AvalonBay Communities, Inc.I created an account on ******************** website in the evening of 7/04/24, and within 24 h, on 7/05/24, I decided to cancel my account before we even started applying to AvalonBay Communities, Inc., located at ********************************, due to the following issues:1. Lack of Communication and Responsiveness: Despite multiple emails, phone calls, and in-person visits, I received little to no response.2. Failure to Process Refund: A leasing office re... read more

Joseph C 

on BBB

a year ago

Terrible, lazy and ineffective maintenance and customer service. Go elsewhere if you can; this place has degraded terribly over the years and your money's better spent elsewhere. 

Linda G 

on BBB

a year ago

We lived at ************************ for over four years and the rent was raised over $500 in that short time period. The apartment was falling apart including water damage, air conditioning that didn't work, cracks in the walls, and holes in the floors from bad construction. Their customer service is terrible. All they care about is money and recycling tenant. Run farrr away!!! 

George S 

on BBB

a year ago

They don't even read these reviews, so why do we bother? I just had a 17% annual increase in my rent. That is the HIGHEST in the NATION for a one year period in 2024. Yes you heard me correctly, In ******, **********, apartments have recorded a 13% rent increase as of March 2024. I just received 17% DESPITE I showed them 4 comps showing substantially less. The Virginia Renewals desk is operated by AI.