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AutoNation Chevrolet West Austin
- Car Dealers
- Austin, TX
About this business
Location details
11400 Research Blvd, Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Very poor service staff. Had a scheduled service appointment, staff never made 1st attempt to let me know what the delay was or expected time to have my vehicle looked at. 3 days go by, and they say they still need another 3 days to just look at it, even though I had a scheduled appointment for a simple diagnostic.
**** WENZEL DEALERSHIP PRE-OWNED *********** I got this off their website:OUR PHILOSOPHY "Every day we go to work with a customer-first approach-from offering the largest inventory selection and a staff that truly knows their stuff, to bold rewards after the deal. We work to make sure our customers actually enjoy, rather than dread, buying or servicing their vehicle. This vision took hold in *****, was true when we opened our first dealership in *************, and remains true today.From our commitment to representing the fi... read more
On September 30, 2025, I received a phone call from a representative at Sterling McCall Chevy named *******. During our conversation, ******* assured me that the dealership could meet the offer I was seeking, based on the credit score I had confirmed. He emphasized that Sterling McCall offered competitive rates and was among the best in the business. I made it clear that I needed full reassurance before canceling my plans and driving over an hour to the dealership. ******* confirmed—more than once—that they could work a deal... read more
I am a 79 year old Peoria AZ gentleman who purchased a new 2026 ***** Trax from Auto Nation Chevrolet on Saturday September 27, 2025. Paid cash. They are located at ************************** When I went in to sign my papers, the finance person seemed to have deliberately hid certain papers from me, misleading me to sign a couple of pages on his i-pad docu-sign tablet without showing me what I was signing. It was the Purchase Agreement, which the finance NEVER showed me. I only discovered the Purchase Agreement in my Auto Na... read more
This location has to running a Money laundering scheme because the service is so poor. They try to over quote all the time and make fasle recommendations to bully women into getting services. The staff only care up making sales and getting paid . I have to beg for a ride home and they always have an excuse why they cant wash my car. They have had my car for 3 days to check a speaker and change the Lug nuts . The speaker was just replaced and they charged me 700 dollars in labor for factory speakers that have already went out... read more
In May 2025 I received an estimate for the replacement of the front struts at about $200 per unit. When I approved the work order on August 7, 2025, they accepted my Chevrolet Tahoe for work. When the car was ready, the service advisor advised me by voice that the unit cost of the struts increased to $900 per strut. His explanation was that the parts department made a key stroke error when inputting the part number. So Autonation Chevrolet West Austin expected me to pay more than $1,400 more for the work order. They indicate... read more
When we purchased our vehicle from Bellingham Chevrolet, the deal was represented as a cash out the door purchase meaning everything, including taxes, should have been settled. We were told the title would arrive within a couple of weeks. Instead, it took nearly three months to receive it, and when it finally came, it was still in the dealerships name.Because the dealership failed to pay sales tax as part of the transaction, we were forced to pay the substantial sales tax, transfer fees, and even a late penalty just to regis... read more
******** customer service! I told the salesman Christian that I loved almost 3 hours away and couldnt just make the trip without knowing if I was approved for car! I did everything online and after many phone calls back and forth giving him all necessary information I got a call and was told to come pick up my car! I had also asked the salesman if the payment would be what I wanted and if the down payment would also be what I wanted and was told yes! He asked can you come today to sign the paperwork and I said yes! I took of... read more
This dealership is in the wrong neighborhood. They do not care about their consumers. They will lie to sell you a car. You can do better at any other Chevrolet dealership.
Frequently asked questions about AutoNation Chevrolet West Austin
How is AutoNation Chevrolet West Austin rated?
AutoNation Chevrolet West Austin has a 1.9 star rating with 19 reviews.
When is AutoNation Chevrolet West Austin open?
AutoNation Chevrolet West Austin is closed now. It will open tomorrow at 9:00 a.m.
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