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Autobell Car Wash Inc
- Automotive
- Charlotte, NC
About this business
Location details
1521 E 3rd St, Charlotte, NC, 28204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:30 a.m. to 6:00 p.m. |
Today was such a beautiful day and although my excursion is usually parked in my drive 6days a week and never drove a long distance. I decided to take my truck to the car wash(since I had been there several times in the past) never had a problem at all, I was so disappointed so I pointed out all of the dirty places on my truck with 2detail water zipper as well as the on duty manger: 1 young man said when he dry the dry the dirt will disappear, 2nd young said the truth:they need to wash it again cause the equipment wasn't wor... read more
Business response:
Thank you for contacting Autobell Car Wash. We would love to share your information with the appropriate management team. Please advise which Autobell location you were visiting so that we may have the store manager personally address your concern. Thank you!
AutoBell does not provide safe working conditions for its employees . My car was being vacuumed outside and the employees were visibly struggling with the heat . A tarp or some sort of barrier to the sunlight needs to be provided for employees . ******* are becoming increasingly warmer and Autobell needs to adjust their working conditions to accommodate a humane , safe environment for employees to work outside in . The trunk of my car was not vacuumed and the cupholders were not cleaned . I paid $37.44 and received a shoddy ... read more
Business response:
****************,We appreciate your concerns about our employees working in the sun / heat and will pass along your feedback to our senior management team. We found record of you submitting a request via our website. Our store manager tried to reach you and was unsuccessful. He will try to contact you again today to discuss your concerns regarding the wash services you received at his store.We appreciate your business and hope you will give us another opportunity.
This is the worst place to have your car washed. The ****** Tryson location is trash!
Business response:
****************, We apologize your experience did not meet your and our expectation of excellence. We would like to learn more about your experience at our ************** location so we can pass along your comments to our store manager and his management team.Regards,Autobell *************
2 employees stood and watch as the roller pushed and dropped my car hard on the left side. They told me to roll forward and the car proceeded to go thru the wash. Half way thru, my car come to a complete stop, no brushes or nothing were moving. It starts back up but it felt like the left side was thumped hard. I am disabled, I dont get out the car there. I never had a reason to not trust autobell to clean my car. Painfully I got out the car to looked at my tire because thats what i thought was hit. When i didnt see anything ... read more
Business response:
Thank you for giving us the opportunity to respond. **************** had her vehicle washed on June 8, 2024. She returned later that day claiming damage to the paint on her driver side rear bumper. An incident report was filled out at this time. If a vehicle hops over a roller when on the conveyer, it indicates that the vehicle is not able to roll freely. The car wash stops as a failsafe to ensure all vehicles are moving through the tunnel appropriately and safely. Upon investigation we found that all of our equipment was in... read more
I took my car to Autobell Car wash in **********, **. While your employee was in my car they broke on of my AC Vents inside my 2022 **** Mustang GT. Clearly they broke it and refused to take responsibility for it. Before they even started they were understaffed and were ******* and in the process broke my AC vent. They were unprofessional and rude when they spoke. I will not be using your service again
Business response:
******************** returned on May 14, 2024, to speak directly with our store manager and discuss the situation further. We are working directly with the customer to resolve this matter.
On May 1, approximately 10:30am in the morning I went through your car wash at ************************************************************************ The young man got in my car into the car wash. He had sprayed onto my hood some chemicals. My car was being pulled through the car wash. The first section of it was some blue shammy hanging straight down as he started to move onto my car and pulled the hood Angle that were one of them had caught onto my driver side windshield wiper with the weight of the remaining shammy on t... read more
Business response:
Thank you for informing us about your recent experience at Autobell Car Wash. We reached out to our management team, and they advised that the store manager is working directly with you to resolve the issue.
Purchased 55th anniversary package. Had my F150 done first. After completion of wash and employee drying, my truck still had pollen on the window seals, across the back of my bed cover, pile of dirt on my back bumper and also pine needles on wiper blades. Upon returning truck first excuse was there were new employees working there (which means management does not train) I pointed out these areas to manager, they rewashed and wiped it down again. I ended up cleaning around the windows and wiper blades, since they missed it ev... read more
Business response:
Thank you for your feedback. We sincerely apologize that your concerns were not adequately addressed during your visit. We take pride in delivering customer service and would like to invite you to get in touch with us directly if any more details need to be shared. You can contact us at ************. A representative would be happy to speak with you to be sure that we can address your concerns.
On 1/31/24 at the ********** ** (*********************) AutoBell location an Employee stole my sons cell phone from his grandparents car (passenger side door pocket) and per the manager the employee who is accused of taking it is seen at the passenger side door acting very suspicious and leaves the car to goes off camera. Manager tried to contact employee to discuss which the employee blocked his call. It is clear that AutoBell cares nothing about customers and their property. This was my sons 1st cell phone which he receive... read more
Business response:
We are fully aware of this incident at our ********************* location as weve seen your multiple reviews across our social media platforms as well as the several calls made to our home office and direct contact with our district manager. It is our understanding that the police have been contacted regarding this matter. We stand ready to help them with their investigation anyway we can.
I've used the local ******* for several years. In October 22 at a local *******, was offered a free carwash if I signed up for a monthly program. The attendant implied if didn't want the service, it would automatically cancel. I just discovered I've since been charged $47.18 a month since October. I have not used ******* since that initial visit. I went to the ******* store where this happened. The current store manager said if I called ******* corporate and explained the situation, they would cancel ** service and if they c... read more
Business response:
************. Thank you for contacting Autobell(R) Car Wash. We apologize that the promotion you enrolled in was not explained clearly. Since our records indicate that you did not complete your registration process, and the only wash used was from the day you initially purchased the plan, our operations team has processed a refund for 3 months. We apologize for any inconvenience this may have caused you. Sincerely,Autobell(R) *************
Frequently asked questions about Autobell Car Wash Inc
How is Autobell Car Wash Inc rated?
Autobell Car Wash Inc has a 1.3 star rating with 58 reviews.
When is Autobell Car Wash Inc open?
Autobell Car Wash Inc is closed now. It will open at 7:00 a.m.
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