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Austin Regional Clinic: ARC Hutto
- Medical Centers
- Hutto, TX
About this business
Location details
151 Exchange Boulevard, Suite 500, Hutto, TX, 78634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedThe doctors are awesome Never had to wait long to get an appointment Convenient location Plenty of parking Open on weekends Everything is in one building - doctors, lab work, x rays, mammograms, bone density, etc. Friendly staff and doctors
Business response:
Hi Mary! Thanks for your review! We always strive to provide the absolute best service to our patients, and we are happy that your visit was a good one! Thank you ARC Customer Service
Waste of time they take forever to call you in
Business response:
Hi Michelle, The doctors and staff at ARC are very sorry to hear that your recent experience did not meet your expectations. If you are willing to help us improve our service please consider contacting us at bit.ly/ARCcares. We want to provide the best service and care possible and your concern will be taken seriously. Thank you ARC Customer Service
Recommendedalways have been a great clinic. from the phone service, receptionists,nurses and dr's. but this morning your phone system is not working
Business response:
Hello Elu, Thank you for your kind words, and we are very sorry to hear that you had trouble reaching us this morning. We are continuously working on catching and fixing technical issues as they arise. Thank you so much for your patience at this time. Thanks - ARC Customer Service
Poor service. Waited over 20 minutes outside like a rabid dog while sick. I was told they were ready then they weren’t then forgot about me and then 30 minutes later after my appointment window they called me again. It is absolutely disgusting to segregate a patient simply because they have one symptom that is consistent with many other illnesses. I did e check in that should suffice. No parking up close and once again disgusted with their performance
Business response:
Hello Maricruz, We are very sorry to hear that your recent visit did not meet your expectations. Our goal is to provide excellent care and safety during this pandemic, and we appreciate you reaching out. Your comments were forwarded to clinic management, and you will be contacted to address your concerns. Thank you - ARC Customer Service
RecommendedI recommend everything! The politeness of the staff, the Doctors and all their hard work. I don’t know how else to say that if it weren’t for Dr. Frederick and his staff, I don’t know where I would be! I most certainly would be worse off than I was and in more pain. Thank you so much Dr. Frederick and ARC for helping me and also for giving me the best doctor. I’m sad you are going but I wish you the HAPPIEST RETIREMENT! You’ve earned it! I look forward to seeing Dr. Chang! I’ll choose ARC every time!
Business response:
Hi Erica, Thanks! We think that Dr. Frederick is amazing too! We are happy to hear that your visit with him and Austin Regional Clinic has always been pleasant. Please visit AustinRegionalClinic.com to view verified patient reviews for all ARC doctors. Thank you - ARC Customer Service
Margaret Hemmen failed to provide quality care and education for a new patient during an annual physical health assessment last week. This office failed to call the medications prescribed into the pharmacy. Leaving the patient without vital medications over the weekend. This led to the patient having to call the pharmacy multiple times for clarification raising blood pressure exacerbating the patient's condition. Margaret Hemmen failed to provide quality education on preventative measures for the patient to take. Margaret He... read more
Business response:
Thank you for taking the time to write this review. We apologize for the issues you had during your visit at ARC Far West Your comments will allow us to look for ways to improve patient/physician relations. ARC wants to assure we provide the best care possible to our patients, and we rely on your feedback to help us determine where improvements are needed. So we can have someone contact you, please provide us with more information about your experience here: bit.ly/ARCcares. Thank you ARC Customer Service
RecommendedNice and friendly staff. Can get lab work done at same location. Convenient to home and work.
Business response:
Hello Ms. Vela, Thanks so much for taking time to share your satisfaction with ARC! We aim to provide the best service, and we're glad to hear that you're happy with the care and service you received. Thank you - ARC Customer Service
im on day 5 without my prescription that they don't have the competency to refill
Business response:
We are very sorry to hear about your recent experience. If you would like to speak to someone and are willing to help us improve our service please consider sending your contact information through a secure private message at bit.ly/ARCcares. We want to provide the best service and care possible and your concern will be taken seriously. Unfortunately, current demands on our services, especially our nursing staff, is unlike anything we have ever experienced. We are in the process of adding phone lines and staff. Thank you for... read more
RecommendedThe staff is always sweet and every doctor I have seen there including my daughter's pediatrician are amazing.
Frequently asked questions about Austin Regional Clinic: ARC Hutto
How is Austin Regional Clinic: ARC Hutto rated?
Austin Regional Clinic: ARC Hutto has a 3.2 star rating with 123 reviews.
When is Austin Regional Clinic: ARC Hutto open?
Austin Regional Clinic: ARC Hutto is closed now. It will open tomorrow at 8:00 a.m.
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