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At&t Store
- Mobile Phones
- Gulfport, MS
About this business
Location details
15243 Crossroads Pkwy, Gulfport, MS, 39503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
so many issues with customer service I am speechless ..been trying for a week to set up an engineer with builder service
RecommendedI’ve always had good customer service experiences with the staff. However, any time I have to go I expect the wait to be at least an hour and a half. That part is extremely frustrating.
Business response:
Hello Ty! Our number one goal is to provide you with an exceptional customer experience. Thanks for leaving this feedback. We apologize you experienced a long wait time. If it is convenient for you, we have an online appointment scheduler that should help minimize your wait time in the future.
My mom recently purchased a phone at this location which she had difficulty using, so exchanged it for an upgraded phone within two weeks. We were led to believe that she would be refunded for the first phone if it was returned or exchanged within two weeks, but now the store is refusing to refund the first phone.
Wanted to upgrade my iPhone 7. Wasn't familiar with the latest versions so I wanted some information. The salesgirl Tania M was terrible. No phones were displayed she said because of COVID. She said everything's the same on the phones except the camera was better but couldn't tell me why. I asked what the difference was between the 11 & 12, she said the same thing... nothing but the camera. So I took the 11. She wouldn't help with the transition and said there was a tutorial and to go home and do it there. Against my better ... read more
Business response:
Hello Susan Jumonville , Your experience in our store matters to us. We will work with our employees to ensure you are provided with the great experience you deserve.
RecommendedThanks Chris for all your help
Taylor the sales guy refused to help me since I bought my phone online. He literally said if you were my customer I would help you. He told me that I needed to call customer service (even though they sent me to the store) because he wasn’t ATT. His manager overheard him and offered to try to help me. She was very nice and helpful. I do typically buy from this store but they were out of the 12 pro. But after Taylor acted this way I will never purchase anything from that location again.
Business response:
Hello Misty. We are so sorry about your experience you had in store. We definitely appreciate your business here at AT&T . Please come back in our location to see us. Ask for a manager on duty so we can fully assist you. Thanks for being one of the best part here at AT&T.
The Olive branch location has the worst customer service . I wouldn't recommend them to anyone!
Business response:
Hello Lakesha Stephenson Washington Our number one goal is to provide you with an exceptional customer experience. Please contact the store at (662.893.3229) and ask for (Reterio Brown) so we can a resolution for you.
went in 2 weeks ago to the joplin store to see about swapping to AT&T, but we typically have poor service where we live. Kenneth was extremely helpful, he made phone calls and got us all set up and provided us with an option if our service didn't work at home. we went in today to go ahead and swap over our 3rd line onto our plan. Kenneth was busy so we got another associate. she was very unwilling to help. wanted to charge a deposit + tax. she refused to make a phone call to drop deposit. she stated that they called and help... read more
Frequently asked questions about At&t Store
How is At&t Store rated?
At&t Store has a 4.6 star rating with 1,856 reviews.
When is At&t Store open?
At&t Store is open now. It will close at 8:00 p.m.
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