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Atlanta Luxury Motors Roswell
- Automotive
- Roswell, GA
About this business
Location details
891 Mansell Rd, Roswell, GA, 30076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
These guys where excellent but I could not put a jaguar extended warranty on this vehicle. This was the only reason I did not purchase.
Bait and switch dealer, these guys are why used car salesmen get a bad rap. They had a great deal available on a RAV4, I went to see it and it had a "sold" sign in the window. Salesman Lou told me that it had just sold and that they had only had that car available a couple of days. CarGurus showed that they had it for many months. Lou also told me that ALM had cash in hand for the RAV4 (but still had the vehicle?), but he wanted to show a few other cars to me. No thanks. A week later the RAV4 was still listed, so I contacted... read more
Business response:
We understand your frustration and customer satisfaction is of utmost importance to us. We are sorry to hear you have that impression of our business. We try to update our inventory information as often as possible. Looks like this was a misunderstanding. We would love the opportunity to provide an excellent buying experience for you in the future.
Robert James was SPECTACULAR! He made this the absolute best car buying experience my husband or myself has ever had. He was very laid back, non-pushy. He let us take the lead but offered suggestions. I will recommend him to everyone I know who is in the car buying market. Robert was a pleasure to work with. We didn't feel pressured or rushed. And despite the fact that I DESPISE shopping for a new car, he made everything bearable and actually quite pleasant.
ALM is a class act. Their sales staff is the best I have ever experienced. Alex was very courteous salesman.
We put down $1000 dollars to hold a car, the day before we were to get the car they texted and said the car had major mechanical trouble and they could not sell it to us. The next day we called them and we were told by another salesperson it was sold. That weekend the same car showed up on Autotrader being sold by ALM. At the least they didn't properly check out the car but the reality is they probably lied to us, would never to business with this company.
Business response:
We are sorry to hear you encountered a negative experience. Unfortunately, the service you received does not reflect the culture and standards of our dealership. We understand your frustration and we would love the opportunity to make things better and provide an excellent buying experience for you in the future.
I am giving ALM Roswell a very generous 2 stars. The two stars are for prompt response and communication from the initial salesman. Although he left 30 minutes before our appointment, he did send me a text informing me who I can talk to. That's the only good thing about my experience. Since I had planned in advance to leave work early and drive an hour and a half to see a 2013 Honda Ridgeline, you think they would have told me of the problems with the vehicle. Since it spent 3 years in New York, my main concern was potential... read more
Business response:
We are sorry to hear that you are not satisfied with our service. We strive to provide our best service and products to the consumer. We would love a second chance to regain your trust.
The car I had come to see had sold the previous day which I couldn't determine until I reached the dealer. I gave a precise description of what I was looking for, but the salesman really wasn't listening and kept pushing other cars and models.
Business response:
We are sorry that you experience customer service below our company's standards. Hopefully, you will give us another opportunity in the future.
Communication was terrible. When messaging, there was indication who it was from. One sales person did not communicate with the next. Two days after declining car (car had special needs equipment which I did not need) I was still receiving messages re my interest.
Business response:
We are sorry to hear that you are not satisfied with our service. We strive to provide our best service and products to the consumer. Please feel free to contact us with any questions so that we can provide superb service.
Very responsive but they sold the vehicle before I could test drive it.
Frequently asked questions about Atlanta Luxury Motors Roswell
How is Atlanta Luxury Motors Roswell rated?
Atlanta Luxury Motors Roswell has a 3.9 star rating with 331 reviews.
When is Atlanta Luxury Motors Roswell open?
Atlanta Luxury Motors Roswell is closed now. It will open tomorrow at 9:00 a.m.
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