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Astoria at Central Park West Apartments
- Apartments
- Irvine, CA
About this business
Location details
401 Rockefeller, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Verified Renter Issues still there please send maintenance again so they can fix the issue
Business response:
Thank you for taking the time to provide your feedback and for your positive rating. We're sorry to hear that you're still experiencing issues, and we want to ensure they are resolved promptly. Our maintenance team will be contacted immediately to schedule another visit at your earliest convenience. Please let us know if there is anything else we can do to assist you further.
Verified Renter Helpful Maintenance Staff John is always great - they respond to request quickly, solve the issue efficiently and are very personable in the process.
Business response:
Thank you for sharing your experience! It's wonderful to hear that John and the maintenance staff have been so responsive and effective in addressing your requests. We're delighted to know that their personable approach has made a positive impact on your living experience. Your feedback is greatly appreciated, and we look forward to continuing to provide exceptional service.
Verified Renter “Poor Response to Move-In Concerns I am very disappointed with how my move-in concern has been handled. When I toured the apartment, the unit was still under construction and being prepared. I could not even enter the kitchen because a couple of cleaning staff were working in there. I therefore had no opportunity to properly inspect the kitchen sink. If I had been able to see the sink clearly, I would never have accepted a used and heavily scratched sink. After moving in, I brought the condition of the sink t... read more
Business response:
We apologize for the inconvenience and frustration you've experienced regarding the condition of your kitchen sink. It's important to us that residents feel satisfied with their living conditions, and we regret that this was not your experience. We understand the significance of move-in inspections in ensuring everything meets your expectations, and it seems this process fell short in your case. Your feedback is valuable, and we'll use it to improve our handling of such situations. If there are any more details or further as... read more
Verified Renter Dishwasher There was some water leakage onto the floor. Great job!
Business response:
Thank you for taking the time to leave a 5-star review! We are glad to hear that despite the water leakage, you were generally satisfied with your experience. Your feedback helps us improve our services, and we're committed to providing great service for all our residents.
Verified Renter Great service! We appreciate the professional and efficient maintenance service performed by the Astoria maintenance team!
Business response:
We're thrilled to hear that you've had a great experience with our Astoria maintenance team! Your kind words are very motivating and we'll certainly pass them on. As always, we’re here to assist with any future maintenance needs. Thank you for your positive feedback!
Verified Renter Jonathan -- in Maintenance is Excellent There was a high-pitched screeching sound that randomly would randomly go off for unknown amounts of time. It was startling and obnoxious. Jonathan was able to come to my home, entered the master bathroom and quickly diagnosed the issue. He did some expedient work which put an immediate stop to this alarming sound that had been keeping me awake for the previous week or so. Thank you to our superb maintenance crew at Astoria -- Jonathan - you are terrific and I appreciat... read more
Business response:
We are thrilled to hear about your positive experience with Jonathan, our maintenance team member. His swift and efficient assistance is a testament to his dedication and skills, which we value greatly. We thank you for taking the time to acknowledge his excellent work and will pass on your kind words to Jonathan. Your comfort is our topmost priority at Astoria, and we're glad that we could resolve the issue promptly for you.
Verified Renter Great Leasing Agent Claudia was professional and courteous when showing me several units. While her options made my shortlist, I ultimately chose a larger, newer unit in an adjacent property in Central Park West.
Business response:
We're thrilled to hear that you had such a positive experience with Claudia, our leasing agent. It's great to see that she was able to provide you with multiple options and guide your decision making process so professionally.
Verified Renter excellent experience with the maintenance team We had an excellent experience with the maintenance team, especially Jonathan. He came to fix a leaking refrigerator and did an outstanding job. He was professional, friendly, and took the time to carefully identify and resolve the problem. The repair was completed quickly and efficiently, and he made sure everything was working properly before he left. Jonathan's positive attitude, attention to detail, and dedication to providing great service really stood out. ... read more
Business response:
We appreciate your positive feedback and are thrilled to hear about your excellent experience with our maintenance team, especially Jonathan. Your comments highlight the commitment we have towards maintaining a professional and efficient service for all residents. We agree, Jonathan is instrumental in our team! Hearing that you find us reliable and responsible is the best thing we could hope for! Thank you for taking the time to share your experience.
Verified Renter Exceptional Maintenance Service Jonathan has been amazing since the day we moved into Astoria at Central Park West. He is professional, friendly, and always responds quickly to any maintenance request. Every issue has been handled efficiently and with great attention to detail. His dedication to residents and commitment to excellent service have made our move-in experience smooth and stress-free. We truly appreciate all of his hard work and highly recommend him. We would also like to recognize Claudia for mak... read more
Business response:
Thank you for the wonderful comments and the five-star rating! We're delighted to hear your excellent feedback about Jonathan and Claudia. Their dedication to providing top-notch service is always appreciated by us, as well as those living here. We strive for all our residents to have smooth moving-in experiences, so we couldn't be happier that this was achieved for you. Your warm recommendations are highly appreciated by our entire team!
Frequently asked questions about Astoria at Central Park West Apartments
How is Astoria at Central Park West Apartments rated?
Astoria at Central Park West Apartments has a 4.5 star rating with 396 reviews.
When is Astoria at Central Park West Apartments open?
Astoria at Central Park West Apartments is closed now. It will open tomorrow at 9:00 a.m.
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