Astoria Apartment Homes

Veshood 

on BBB

6 years ago

Previous management company was better. More attentive to residents and local management. This group barely seems to care.... 

A. J. 

on BBB

6 years ago

My experience as a tenant of The Modern Apartment Homes has been absolutely horrible. Let me go ahead and list the reasons why... 1. Inconsistent hot water and heat during the winter months. We'd get notices an hour before they were going to shut the water off. I couldn't even take a consistently hot shower for months, let alone think about taking a bath. 2. Roaches. Although my roommate and I are clean people and kept our apartment neat, we unfortunately got infested with roaches, and were advised wrong by the leasing offic... read more

Amanda 

on BBB

6 years ago

I signed my lease with the assistant property manager in mid-September, at the time the assistant property manager had claimed my account was good to go, my background screening was approved and deposit received. I proceeded to sign the lease for an April move-in. I added an additional roommate and the property manager claims he has lost my confidential information such as Social Security and require additional screening. I challenged how I was even able to sign a lease in the first place if they did not screen me. They then... read more

Calvin L 

on BBB

6 years ago

I moved into a beautiful apartment complex in San Antonio, and the Trinity became the management for the property. Beware...they are the worst to deal with. They do not even fix the building door 

Brigitte C 

on BBB

6 years ago

This property management company has yet to return our holding deposit and application fee after nearly a month of us being forced to call numerous times and physically go to the leasing office, to no avail. This company just wants to scam you out of money and will be uncommunicative on any attempts to rightfully return the money owed to you. My friend and I were looking to rent an apartment at Arrive Mission Valley in SD and after applying, we were informed that management had to discuss something with us on the apartment. ... read more

Terrance S 

on BBB

6 years ago

I am an Active Duty Sailor in the US. Navy. I moved to San Diego in DEC2017 and I have lived at Arrive Mission Valley Apartments for 12 months starting in DEC2017-NOV2018. I have been a model tenant and paid my rent on time faithfully. I have been called to serve our country for the 5th time in my 13 year career in DEC2018; on or about 30 OCT 2018 I attempted to request, in person, through the Arrive Mission Valley leasing office staff member named John (who refused to tell me his last name, title/official position, or if he... read more

Furious ex tenant 

on BBB

6 years ago

This company doesn't care about the laws that protect you. I have been out of my apartment 15 weeks and they still haven't given me my deposit back. I've called numerous times and they still haven't returned my calls. They owe me almost $1000 and the law says they're supposed to give me the money after 60 days. Don't rent from these people. It was a horrible experience moving in, horrible while I lived there, and obviously still horrible now. 

Adrienne E. 

on BBB

6 years ago

I have lived here for 27 months and it has never been pleasant. The first 12 months it was when the apartment was still Encore and the property management company was terrible. I was planning on leaving, but was told the new management company is different. Nope, Mille (Trinity PM) worse. When I switched to another apartment unit, I had the application and security fees added to my last apartment’s rent. The office told me they could not separate the old unit’s rent and the new unit’s application/security fees from the payme... read more

Elena P 

on BBB

6 years ago

Deceitful & Unethical behavior from staff and management (Toni & Rachel)!! Trinity's staff has made a promise to reimburse me for my Uhaul extended keep and other fees when they did not have my apartment ready for me to move in on the day agreed upon. Then they did not return my phone calls for weeks, after which their area manager Toni informed me that her VP Rachel decided that they will not be reimbursing me those fees. Eventhough, I was told several times that I will be reimbursed just go ahead and sign the lease and mov... read more