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Aspen Ralph, DO
- Internal Medicine
- Oro Valley, AZ
About this business
As a provider of adult medicine, it is my job to educate patients regarding their health care choices and help the patient choose the treatment options that are best suited to their needs.
Location details
6060 North Fountain Plaza Drive, Ste 270, Oro Valley, AZ, 85704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am shocked at the low stars, this is easy place to go and be seen, often get in in under 5 minutes, many employee changes keeps them hopping. but life folks its life. you in a hurry go to a hospital. this place rocks. I am grateful for them.
Business response:
Hi, thank you so much for your positive feedback. We are thrilled to hear you had a positive experience with our clinical team. Thank you and have a great day!
I set up an appointment to get prescription refills. I arrived 9 minutes early. The front desk person told me I was 11 minutes late and that she, 'had been asked to reschedule my appointment.' I asked if they have a 15 minute grace period. She told me that it was only a 10 minute grace period. She said they had 20 minute appointments, so my time was already half over. I told her that I only needed one minute of the doctor's time to get a prescription written. The woman simply repeated, 'I've been asked to reschedule your app... read more
Business response:
Hi - Thank you for your review. We appreciate your feedback as it is our goal to serve our patients with excellence. Our team would like to learn more about your visit. Please let us know how we can reach you by contacting the Village Medical clinical support manager at PatientExperienceServiceManager@villagemd.com and note the Village Medical location where you received services from us in the subject line. Thank you.
Dr. Ralph is my elderly mother's primary care physician. It has taken over one month for her to call in refill prescriptions. My mom has to schedule transport to go to the doctor and has been on two occasions trying to get her prescriptions called in. This is something that should be able to be handled over the phone but due to the lack of response from Dr. Ralph and her staff she has to bear the expense of transport and the risk of a fall. We are in the process of finding a new doctor. Absolutely disgraceful patient care an... read more
Dr Ralph has been nice and listen to our concerns and needs for my 90 yr old father. Her office staff on the other hand is atrocious! Impossible to get a call returned. Even going through the portal gets limited results. A referral was written for my dad for home health pt- the first referral was to a place that doesn’t do home health so MA had to call me back with names of who does do home health. I called with the fax information 4 days in a row and no call back- finally took the info into the office myself and MA was abso... read more
If you want to know what a poorly run office feels like, this doctor's office is your place. I’ve been trying to get a well-visit since October. I had not seen Dr. Ralph for an extended time, primarily because of the pandemic. The office person told me that I was no longer her patient. When the clerk offered Christine Munoz, I scheduled. Then I went to see her. I waited for 90 minutes only to be told, “Sorry, I’m running late.” Then I found out my appointment was not the well visit but rather the appointment “to establish ca... read more
Absolutely horrible provider. The office is completely disorganized. Multiple phone calls left about a prescription refill and no phone call back. Only got a refill after 3+ weeks of back and forth calling. Another time showed up for an appointment only to find out they had an all-staff meeting and all appointments canceled. Didn't even bother to call. Another person showed up with the same issue so it's not like I was the only one. Big waste of time.
I had a terrible experience with Dr. Ralph. She had something more important during the time of my appointment I had waited 2 months for. She gave me no more than 3 minutes of her time and did not even address 1 of the 3 main concerns I came in for. She did no physical assessment and didn't ask any questions about my ailments. She literally walked out of the room mid sentence. Her med student recommended I schedule a telehealth appointment. I didn’t want a telehealth appointment I wanted the appointment I had scheduled and s... read more
As a result of a televisit I got a referral to do X-rays. It took two days and several phone calls to get it to Radiology Ltd. Results were not conclusive, so I got another referral that also disappeared in the fax Neverland. Dr Ralph's office won't email referrals, you have to pick them up, or they will mail it to you. If you are in pain, and rather not drive - tough luck. It's very difficult to reach them by phone, I also had a bad experience with the patient portal.
Dr. Aspen Ralph is an outstanding physician who is supported by an exceptional professional team. She provides clear and direct answers and is also friendly and personable. I highly recommend Dr. Ralph! JJ
Frequently asked questions about Aspen Ralph, DO
How is Aspen Ralph, DO rated?
Aspen Ralph, DO has a 4 star rating with 173 reviews.
When is Aspen Ralph, DO open?
Aspen Ralph, DO is open now. It will close at 5:00 p.m.
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