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Ascent 430
- Apartments
- Franklin Park, PA
About this business
Location details
430 Ascent Dr, Franklin Park, PA, 15090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Verified Renter Smoke detector Maintence guy Connor was excellent. Was on time and handled the request. Was very professional in handling the problem.
Business response:
We're thrilled to hear about your positive experience with our maintenance team, particularly Connor. Knowing he was on time and addressed the smoke detector issue professionally truly makes us proud. Thanks for taking the time to share this review and being a part of our community!
Verified Renter Reliable Management and Excellent Service Five stars for the management and maintenance at Ascent 430. I’ve been particularly impressed by how transparent they are with communication. They really proved their value during the peak winter season, doing an excellent job under difficult conditions. It’s a great feeling to know you can rely on the staff here.
Business response:
Hello Arun, Thank you so much for your positive feedback! We're thrilled to learn that our transparency, communication, and diligent winter maintenance at Ascent 430 have met your expectations. Our staff is committed to providing the best service possible under all circumstances. We appreciate your trust in us and look forward to continuing serving you as a resident.
Verified Renter Exceptional Service Responsive and quality service.. Always take care of the issue the first time reported.
Business response:
Hello Anthony, Thank you for taking the time to leave this fantastic review! We are thrilled to hear about your positive experience with our service. Our team strives to resolve issues promptly and efficiently, and we're delighted that we've met your expectations. Your satisfaction is our top priority. Thanks again!
Verified Renter New Home I lived at my previous address for over 60 years. It was very hard to leave there but you have all made this feel like home. Maintenance has been very efficient.
Business response:
Hello Patricia, We're thrilled to hear that you're settling into your new home and finding our maintenance team efficient. It's always difficult leaving a place you've been at for many years, so we're glad we could make the transition easier for you. Thank you for your kind words and stellar review!
Verified Renter Garage remote reset Garage door wall remote was not working. Quickly reset and fixed. Works correctly.
Business response:
Hello Ganesh, We're pleased to hear that your garage remote issue was resolved promptly and effectively. Our team always strive for efficiency and speed in our maintenance services. It's great to know the reset has solved the problem and it's working as expected. Thank you for sharing your positive experience!
Not Worth It Beautiful property. Apartments are loud, I could hear everything my upstairs neighbor was doing. When he walked it was excessively loud. I even asked about the noise from neighboring apartments when I viewed the apartment and I was told they were very quiet. My fridge broke 3 times in a one year lease. Spoiling my food two of the times. Fortunately I was almost fully moved out the 3rd time. Dryer never worked since I moved in. I was told to decrease the size of my laundry load, but even when I dried two towels a... read more
Business response:
Hello. We'd like to take a moment and thank you for sharing your concerns with our team here at Ascent 430, as we value any feedback that allows us to enhance the quality of the experiences we provide to our valued residents. We'd like to apologize for any inconvenience that you may have encountered during your stay. We'd also like to clarify that the amenity fee referenced in your review covers the cost of internet and cable throughout the community, in addition to valet trash, Zego smart locks and thermostats, and package ... read more
"Luxury" is a bit of a stretch. The complex and facilities are nice enough, but aside from lawn maintenance, which happens weekly, the general upkeep is lackluster. Anything that can't be maintained with a lawnmower is neglected for weeks if not months at a time. The apartments themselves are nice enough, but god forbid anything breaks. We've had numerous issues with the laundry machine and work orders are left on read for weeks at a time, upwards to over a month. We've actually had a few work orders marked as complete despi... read more
Business response:
Hello, Luke, and thank you for sharing your feedback with Ascent 430. We would like to take this opportunity to thank you for bringing your concerns to our attention and assure you we take all feedback regarding our community very seriously. We do apologize for any inconvenience and will work diligently as a team to improve our community and your experience. Should you wish to share your feedback with us personally, or if there is anything more we can do to ensure your satisfaction, please, don’t’ hesitate to contact us at a... read more
Update to my Review Below, "Horrible in so Many Ways" Update to my review below, "Horrible in So Many Ways" The new management team has been terrific over the past few months in addressing nearly all of the items listed. The water flow still sucks, but I truly appreciate their effort to take care of the other items that were a concern to me and to others. Thank you Nicolette and Rich!
Business response:
Hello, and thank you for sharing your exceptional experience with Ascent 430. We are truly thrilled to have you as a resident with us and we sincerely appreciate the kind compliments you’ve shared with our new team. We are pleased to hear you’ve been enjoying all the wonderful improvements we’ve made to the community, and we look forward to ensuring your satisfaction for a long time to come. If there is anything we can do for you, please, don’t hesitate to call us at the office or stop in and visit us. Thank you, Ascent 430 ... read more
My Experience I have been a resident at Ascent for several months now and has seen much change due to owner transition a few months back. I can honestly say management has gone above and beyond for everyone the best way possible. I did notice the prior staff had twice the amount employees on site which has played in a role in the frequency of how fast things are done around here. Especially with the resources allotted to them. At first I thought they were not good until spoke with the office and gained understanding on why t... read more
Business response:
Hello, and thank you for sharing your wonderful feedback with Ascent 430! It's such a pleasure to have you as a resident with us, and we thank you for continuing to choose our community as your home. We truly appreciate the patience and understanding our residents have shown while the community is under repair, and we're thrilled to hear your satisfaction has been ensured! If there is anything we can do for you, please, don't hesitate to call us at the office or stop in and visit us. Thank you, Ascent 430 Team
Frequently asked questions about Ascent 430
How is Ascent 430 rated?
Ascent 430 has a 4 star rating with 327 reviews.
When is Ascent 430 open?
Ascent 430 is closed now. It will open tomorrow at 9:00 a.m.
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