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ARS/Rescue Rooter Plumbing Sewer Drains
- Plumbing
- Pacific, WA
About this business
Location details
175A Roy Rd SW Suite 101, Suite 101, Pacific, WA, 98047, United States
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RecommendedExcellent Service man very good fixed all issues Jane
Business response:
Your positive comments are really appreciated, Janie. Thank you for taking the time to share your experience with us. Your business means a lot to us. Again, thank you for being a Aspen Air Conditioning customer.
RecommendedStanley arrived on time with his ID and all the coronavirus protection gear. This was my 6 month check up. Stanley was professional and thorough and explained each step of the process. This the guy I hope come back for my next check up in May. Great job Stanley!
Business response:
Chuck, thank you for the awesome review! Aspen Air Conditioning is committed to providing the absolute best in service to each of our customers, and we are proud to hear about your experience with Stanley. Having great technicians on our team is something we are proud of and value. Thank you for choosing Aspen Air Conditioning!
RecommendedService conducted on time and profesionally.
Business response:
Francisco, thank you so much for a great review. We work hard at ARS/Rescue Rooter - Columbia to provide our customers with the best service. We appreciate your business!
RecommendedOn Time, quick, honest and informative! Happy to have chosen Home Depot’s recommendation!
Hi highly recommend that all my friends in the real estate and construction communities stay away from Aspen Airconditioning. I have never witnessed such unprofessionals in my entire life, and have lived here for over 20 years and built multiple homes. Rescheduled nine times and technician failed to show with proper equipment when finally did show up.... ridiculous
Hot air was coming from our AC vents this past Sunday. Called Aspen at 9:30AM & was told they couldn't tell me when a tecnician would arrive since it's "first come, first serve" on Sunday. I called FIVE times throughout the day. Technician arrived at 8:00PM!!!!! He said our reversing valve was "stuck" so he freed it. Although I vowed NEVER to call Aspen for service again, I just noticed 20 minutes ago ( midnight) that hot air is AGAIN coming out!!!! Called the office and got answering service, said they will put us in for ea... read more
Business response:
Carol, thank you for sharing your experience. We apologize for not meeting your expectations. With each customer, we strive to provide top-level customer service. Please allow us to attempt to make things right by reaching out to our Quality Assurance Manager, William at (305) 281-6460 so that we can address this matter further.
do not return your calls or back up their warranty.i have been trying to get them to repair the filter access slot bracket which is not installed correctly at installation.i am still waiting since second week of August.
Business response:
Allen, we appreciate you reaching out to us and sharing your concern. Customer satisfaction is a top priority for us and we want to resolve your issues and meet your expectations. We want to provide you the service you deserve. Allow us the opportunity to attempt to make things right and please reach out to our Quality Assurance Manager, Robin at (803) 978-7244 so that we can address this matter further.
This company took advantage of my elderly parents yesterday. Told them they had a contract and it was time for their check in. Since my parents use another company with letters in their name, they trusted and got confused when this company came and did nothing. No filter change, nothing - but a fee of $60. When my mother called to tell them, they offered no support, no explanation or customer service. Pretty much - too bad, so sad on my 86 year old mother. Do not use this company - horrible service and horrible taking advant... read more
RecommendedThe gentleman who came to fix the ac was great . He fixed the ac in no time at all!! And we live in tx so it is hot!! Called on Sunday and they were booked. They came out first this morning. Thanks for fixing the ac
Frequently asked questions about ARS/Rescue Rooter Plumbing Sewer Drains
How is ARS/Rescue Rooter Plumbing Sewer Drains rated?
ARS/Rescue Rooter Plumbing Sewer Drains has a 4.8 star rating with 1,802 reviews.
When is ARS/Rescue Rooter Plumbing Sewer Drains open?
ARS/Rescue Rooter Plumbing Sewer Drains is open now. It is open 24/7.
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