Arlington Nissan in Arlington Heights

Nora R 

on BBB

5 years ago

I am so disappointed with this dealer and with *****. My sister in law bought a camaro last week and he pulled a fast one on her. The camaro was listed for $12,500 and turned out to be $17,500. She asked and asked ***** and he never told her the actual price. She didn't find out until she got home and got a called from finance that she owes like $26,000. This dealership and ***** totally took advantage of her. This was her first time purchasing a car. She also had additional charged for ************ and Aggi (something like ... read more

Mark B 

on BBB

5 years ago

Where do I start with this dealership? I bought a gently used 2018 Nissan Leaf from them in the summer of 2020. Everything started well enough. We negotiated a fair price. But then I come to find out they charge you for two services that you can't opt out of. One was a top coat to protect the paint, and I frankly don't remember the other. When I said I didn't want either, they said it's not an option - it's built in. After the test drive they said it came with a Level 2 charger (240V). Later they realized it actually didn't,... read more

Regina & Eric 

on BBB

5 years ago

**** BEWARE **** FALSE PRICE ADVERTISING, DECEPTIVE SALES PRACTICES, PHYSICAL AND VERBAL ABUSIVE TREATMENT OF CUSTOMERS, NOT COMPLYING WITH COVID 19 MASK REQUIREMENTS, BULLYING PHYSICAL CONTACT BY NISSAN EMPLOYEE WITH CUSTOMER: We contacted Nissan regarding a listing on Autotrader.com for a new 2020 Nissan Rogue for sale at $18,800. This was the only vehicle on sale at this price and identified with the VIN we received. We made an appointment with "Carmen" of their staff to come at 9:00 a.m. 1/16/2021 to view/test drive/purc... read more

Todd B 

on BBB

5 years ago

DO NOT BUY A CAR HERE!! A BUNCH OF CROOKS AND LIARS!!! I bought a "Certified " 2017 Murano from this place and could not be more upset with their management and process. Their "advertised prices" are a joke. They add on services as part of the closing paperwork which jacked up the price of the purchase. Services I wasn't made aware of nor cared to have. When it got to signing the final papers, the finance manager was just shoving papers in front of us to sign without explaining everything. That's when I slowed it down and as... read more

KLM 

on BBB

6 years ago

the salesman, Kevin ****, and I agreed that I could "walk out the door" with a 2017 Versa Note for $13,000. After much over-explaining and confusion I found that I am now paying $18,480. When I got home I read the add-on contracts more carefully: I was originally assured by their finance rep, Oslyn ******* that by singing most of the papers, I was merely "acknowledging receipt for services that were already included" I feel like a rube for believing her, but alas, I did. The bumper to bumper warranty is useless. The "exclusi... read more