Aquatic Pools

Virgil L. 

on Citysearch

6 years ago

If there was a zero star rating, that is what they would have received. They were a no call/no show on the first appointment, reportedly because the tech was behind (when we called them 2 1/2 hours after the appointment). The second appointment, they called FOUR hours after they were supposed to come, saying they wouldn't make it because, again, the tech was behind. So much for using the pool at our new house over the holiday weekend. Thanks for disappointing the kids! 

p c. 

on Citysearch

11 years ago

Horrible service. I normally don't post stuff like this but people need to be aware of how you will be treated after you buy a pool from aquatic pools. Now my pool is 8 years old and some tiles are loose and my pool decking needs replacing. I need some plumbing work, as well as them to fix my lighting which was installed incorrectly. I understand elements and just normal wear and tear will cause this. I'm not looking for free replacement, i just want this damn company to return phone calls, show up to appointments that are m... read more

Ronald Y. 

on Citysearch

12 years ago

RE: PHIL E. After much review of this posting, we have discovered that this was a malicious attack by one of our not so honest competitors. This review was brought to our attention by a customer of ours. First, our office is too busy to come on this site and post fraudulent reviews nor do we need to. I think being in business for the last 31 years speaks volumes in and of itself. We have not built a pool in the last 6 years for anyone with a last name beginning with an E. Also, we have not built a pool for a customer with th... read more

Phil E. 

on Citysearch

12 years ago

I think this company must be posting their own comments. Our experience with Aquatic has been terrible. They came in way over budget and late and then the owner, Ron Yates, threatened to sue. The quality of the installation was substantially sub-par. Their follow-up service was worse. When another contractor had to be brought in, they then billed for the corrective work that should have been done correctly from the start - and then threatened to sue again and began harassing us. Don't go near them. 

William S. 

on Citysearch

12 years ago

I don't know who all these people are that think this company is all that good. Their service after the sale is awful, and we live only a few blocks away from them. They don't return calls with regularity, so getting them to do anything for you requires some effort. The pool they installed for us had defective tile, which flaked apart and now looks terrible. Oh, but we were informed that that was not covered under that whiz-bang warranty they claim to have. The owner (Ron) sat at our kitchen table and rather than addressing ... read more

mike c. 

on Citysearch

13 years ago

Best pool company in NM – I am a local business owner in the service business and I look for quality above price! I have had Ron build 2 pools for me in the last 15 years both were beautiful and built to the highest standards. having built 2 pools years ago in Phoenix I know what should go into the construction of a quality pool. THESE POOLS are superior to all the pools I've owned. Any problems that have come up have always been taken care of without any problems. I am currently refreshing the pool using Aquatic again and t... read more

daerius 

on Citysearch

13 years ago

Very Good – Ron Yates is an honest, hard-working business owner who truly wants to deliver good service to his customers. The quality of our pool's construction is excellent and we get many compliments on its beauty, even from other pool owners. Granted, during construction, there were a couple of bumps along the way, but you have to kind of expect some of those things. The important part is how a company handles those types of problems. Some business owners simply don't care. But Ron sincerely wants to do his best to take c... read more

F L T 

on Citysearch

13 years ago

An Exceptionally Honest, Professional Contractor! – I have dealt with many contractors and companies throughout the years. Ron Yates and his superb team are easily a top player. There is no need to be cautious or suspicious about this great company. They do what they say, take pride in their work and don't try to take advantage of you because you are less knowledgeable of the pool business. I would heartily recommend this fine company to anyone. The guys who did the work were exceptionally hard working and pleasant. This is ... read more

Kim Baugh 

on Citysearch

14 years ago

Hard working honest people! – Ron Yates and the team he has put together at Aquatic Pools are incredible! We had our pool installed by another company 3 years ago. Sadly, we didn't know about Ron at this time. Ron and his team came in stamped and stained our concrete, layed brick around the edge of the pool, replaced the electrical, plumbing and motor to the pump, because it was done incorrectly. Ron came out to meet with us in Hobbs, NM the day after we called him. This was on a Friday, his team showed up on Monday evening ... read more