April Schaad - State Farm Insurance Agent

ali s 

on BBB

2 years ago

It is the worst auto insurance company I have ever seen or heard. Based on my experience they are not qualified to be in insurance business. Their claim process entirely broken. 

Ashley S 

on BBB

2 years ago

Worst place to get insurance they will do everything to not fix your car even tho I have full coverage insurance an I pay 6 month at a time well none of that matters cause they left my car in an impound lot for 2 weeks the I call the day after the wreck and explained an fixed everything the terrible claims teams say it's all done an your good to go week later I find out car is still not moved the total 3800 repair bill is what it will cost to fix an they tried to send us 1700 these claims teams are a joke I literally had to ... read more

Joshua S 

on BBB

2 years ago

They have had my car for a month I have full coverage an the inspector told the car repair guy he would only pay for half my brakes my total car repair bill is 3800 they sent me a check for 1700 I'm ripping up the 1700 check I've never been treated so bad after the wreck I called state farm an they said a driver will get you an the car an take you home the driver shows up say heck no I'm taking you car to Eastpointe and you need to find a way home I got home at 4 am the wreck happened at 11 pm Thanks 

David G 

on BBB

2 years ago

Poor customer service local office just doesn't care brian budil office 

Lelonnie H 

on BBB

2 years ago

Statefarm Employees are scamming their employer low balling the company's longtime loyal customers that have never filed a claim after having their renters/homeowners insurance policy when something happens they low ball the policyholders things while open up funds to their Criminal Friends who make their money being Entrepreneurs for Example if you need a Mover the Claims Specialist give them whatever they tell the policy holder they charging they want you to be sure to use them and then they get paid under the table they t... read more

Wanda J 

on BBB

2 years ago

Was going with state farm but changed my mine and stayed with my currant insurane co and state farm sent a cancelation in the policy to dmv stating i did not have ins was only 1 hour then i changed my mind and stayed with my currant ins 

Sheryl A 

on BBB

2 years ago

I was trying to work with State Farm over a crash incident. They escalated it to a claims specialist who called to inform me that their clients denied hitting me. I asked if he had looked at the police report. He had not. I supplied the police report. State Farm after several days denied the claim. So I called and spoke to the claims specialist JONATHON ***** ********. I informed him I had additional information. Jonathon was rude, disrespectful. Said the claim was closed and just became more agitated. He offhandedly said I ... read more

Christine S 

on BBB

2 years ago

This company does not care about their customers!! Don't pay for rental coverage because they don't honor your coverage. 

JULI J 

on BBB

2 years ago

My home has had coverage with State farm for well over 20 years without any claims filed. I recently had a slab leak flooding parts of my home. I filed the claim. The inspector/adjuster came out. 20 minutes later I received a phone call stating that in order to cover the water damage an investigation must be done at my expense to locate the broken pipe under the slab. So to State Farm it makes sense for me to cause $10-$15k in damage and repair to my cement slab and foundation to find a busted pipe in order for them to cover... read more