April Schaad - State Farm Insurance Agent

Jenny V 

on BBB

2 years ago

So disappointing. We filed our first claim after having them for 15 plus years. We had a water leak in our crawl space that was spraying upwards to our solid oak kitchen floors. Even after providing a water bill and an urgent letter from the water company stating a possible leak, State Farm denied our claim and said it was a “slow leak”. It’s absolutely disgusting. 

Stephen C 

on BBB

2 years ago

The worst insurance company I ever dealt with. Carried State Farm insurance for years. Never had a DUI or a major accident. I even brought my son over and my fiance. My insurance just kept going up for no reason. $200 for liability every month this last year. For a vehicle I only put 3,000 miles on. Living in ********** county **. My agent would not go to bat for me. Found every reason to add something to my policy. But I could never find out what. Their website has no breakdown of your policy. I finally got new insurance st... read more

MEGAN B 

on BBB

2 years ago

TERRIBLE! My car was totaled in late March (not our fault) The at fault party's insurance company sent a payoff check to state farm bank to...pay off the car. State farm bank SENT THE CHECK BACK...RUINING my credit and chances of financing a new vehicle. And we keep being told that they sent the check back due to not having the correct information when we were given proof that all of the correct info was sent over. Employees are hateful and rude and have a "not my problem" kind of mindset. Ok...why do I pay you hundreds of d... read more

Michael L 

on BBB

2 years ago

Possibly the worst company I've ever dealt with. Would give them a ZERO if I could. Let's be clear, they're not a good neighbor, they value profits over claims. They simply don't care. 

Macy M 

on BBB

2 years ago

I started a claim on 3/14, they sent out ******* to handle the water and mold damage the next day. I was told insurance companies cover water and mold removal, to not worry about my deductible. State Farm randomly cut a check to me, not *******, minus the deductible I wasn’t expecting to pay right then because I was told I wouldn’t have to. It’s been radio silence since. I’ve called, emailed, left voicemails, everything. No one will reach back out to me to have my vapor barrier and insulation replaced now. If I could give th... read more

Mercadez W 

on BBB

2 years ago

ZERO stars if I could. They told me a set price for auto /renters for my family. Told me it was 100% for sure and that I could cancel my other provider that we were with for 8 YEARS. So I did, everything was fine for a couple weeks, then they called me and told me they were dropping my family. Was rude and unconcerned and didn't give much of an explanation. So now I have 2 weeks to get it figured out. BE CAREFUL!!! 

Scott S 

on BBB

2 years ago

I was rear-ended by a truck insured by State Farm over a year ago. I have had 2 surgeries and have spent 9 days in the hospital. I've been in PT for a total of 4 months and still am not cleared to work. The original "offer" from SF adjuster was $5000. That doesn't even cover my PT. I have over $70000 in hospital bills and haven't worked in 13 months and these jackwads can't even come to us with any offer other than the original one. There are laws in ******** that they have to give you a reasonable offer within 45 days of su... read more

Kyle M 

on BBB

2 years ago

I have the same story as Ana M. I am currently waiting on State farm to either Approve my claim from a damaged water pipe in the wall or Deny. this company is a sham. Obviously this complaint service isn't going anywhere since their cooperate offices do not care about their customer service. Do your job state farm. do the job im paying you for. 

Lacey J 

on BBB

2 years ago

I was hit by a State Farm Insured Driver. It took them 2 weeks to "virtually" view my car and they gave me 4 days to find a different car. I work full time through the week, am not allowed to do personal business at work, and was basically forced into a car I had not seen or driven. Found it on the dealership's website and here I am 2 months later with a broke down vehicle that is going to cost over $1100 to fix and in today's market I had to finance over 20,000 for a 3-year used car - which was actually the cheapest around ... read more