April Schaad - State Farm Insurance Agent

Spencer L 

on BBB

2 years ago

Absolutely horrible. I was involved in an accident due to black ice that was unavoidable. No one in the accident was sited. I was insured and so was the other party by State Farm. Everything was filed and reported appropriately from both parties. Fast forward five months later, and I began to receive what were marked as “potential spam” calls on my phone. They then began calling a previous employer, so the next time they called, I answered. The person told me I owed State Farm over $15,000 to repair their clients vehicle bec... read more

Barel T 

on BBB

2 years ago

This is one of the biggest scam companies in US I have 5 cars insured plus home owners plus business plus workers comp and after all that I have been treated like ***…… my wife got in accident which it wasn’t our fault the car have been seating at the shop over 4 months and they would not move a finger to do something to help there customers, over the phone they said they have no control of the field adjuster’s and i have to seat and wait as long it will takes but why do I need to wait so much to inspect my vehicle?? my clam... read more

Kenny S 

on BBB

2 years ago

If I could give a -5 I would. They were responsible to damage to my vehicle and after multiple days of calling and sitting on hold, being told I would receive a call back, placed on hold and disconnected from the call on their end. They essentially told me to get fucked. Worst customer service in the scam called insurance 

Mike W 

on BBB

2 years ago

I've been reading the negative reviews on here about State Farm and feel compelled to add another one with my experience with them. Over a month ago we had heavy wind damage in the area and some of my shingles blew up and folded over and at least one blew completely off the roof. I filed a claim as soon as I noticed it and send them a couple of pictures. A week or so later an inspector came to look at the roof and took the blown off shingle with him to get analyzed. I am now being told that my replacement policy does not nec... read more

Liang Y 

on BBB

2 years ago

My case closed with ****** dealer in April 2023; they don’t pay me back , the reason is that I don’t choose store from their list and my payment is above their estimate ; even if I am fully covered , but they still ignore me even if I email and call them for many many times ….. 

Karen P 

on BBB

2 years ago

One of the worst car insurances I have ever had. They never know what they are talking about. The will give you the run around and when it is time to receive any kind of refund you’ll be lucky to see it. I am still waiting on a refund it’s been over a month, I have another insurance and still have to call them and honestly just wish I never signed with them. 

Richard T 

on BBB

2 years ago

They sent out an insurance adjuster to my heavily damaged house caused by wind which had damage to the roof, garage door, storm door and siding, it looked promising at first that I could get this all fixed until I received a call from State Farm telling me that their estimate for a new garage door, new storm door, front half of the roof because they refuse to put a whole new roof on and the rental of a 12 yard dumpster would come to a grand total of $5,000 and some odd change and they would put the check in the mail. I was l... read more

Keith W 

on BBB

2 years ago

Our state farm claims handler charged the other persons *********** insurance for repairs on our car that have never been completed, our 2008 c6 corvette has been sitting for over 6 months not fixed and WAS a daily driver now it sits unusable and unfixed, I called claims and a lady named Amari flat out refused to allow me to speak to a supervisor stating she didn't have to alow me, was extremely rude and unhelpful, I have been a state farm customer for 20 years, driving for 37 with NOT ONE accident, I have been a faithful cu... read more

Earl I 

on BBB

2 years ago

We have had State Farm Insurance for more than 30 years, but will be canceling our five policies. The settlement on the subject claim is insufficient but I accepted it because of the difficulty of communicating with State Farm Claims and because I became physically sick because of the stress of trying to talk to an actual person at State Farm Claims, the rudeness of some of the claims specialist, and their refusal to consider any of the listings of similar vehicles and other considerations. After I filed a claim onlineI I wa... read more