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Apollo Home
- Heating & Air Conditioning/HVAC
- Cincinnati, OH
About this business
Since 1910, Apollo Home has been the best HVAC company in Cincinnati. We are leaders in heating and cooling, as well as plumbing service and electrical service. Families turn to Apollo Home in the winter for furnace repair and furnace installation needs. We also provide drain cleaning service, as well as water heater repair and installation. Do you need heat pump repair? Is your heater acting up? The trained HVAC technicians at Apollo Home will determine the cause of your heating issue and restore your home to the comfort le... read more
Location details
4538 Camberwell Rd, Cincinnati, OH, 45209, United States
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Apollo Home does a lot of advertising & we assumed they were reputable. We requested a check up of our furnace after receivinga mailing. The service man told us there was a crack in the heat exchange and that we need a new furnace. He tagged the furnace as dangerous & said he would email photos. We had also asked about getting vents cleaned. (No photos received) The next day a young woman came - we thought to quote vent cleaning. No - she was there to sell us a furnace & planned to spend 1-2 hrs doing so. We decided to get o... read more
Got whole new system last year. $14,000 so far this year they have been out 3x because air conditioning not working right. I have breathing issues it gets too hot I can't breathe. I am ****** off should have used a different company
Business response:
*****, thank you for your time today. I am glad we could offer you your care plan at no cost to you until next year. Please let us know if there is anything else we can do. We appreciate you greatly.
I scheduled a service call to Apollo to re-do some plumbing in a second floor bathroom I was remodeling. We went to the basement to the main water supply, & he immediately starting pointing out repairs I needed (main water valve replacement) before he would even do the simple plumbing job. Then began the service plan spiel with the job costing about $1,800 if I got the “service plan”, or about $2500 if I did not. I sent him away. This sounds like a scam to me. How do they stay in business? I was able to find a plumber who di... read more
Business response:
*****! Thanks for reaching out to Apollo. Looks like this was a service call from way back in February. As the premium **** Service provider in the ********** area, I am incredibly pleased that our plumber, James, took time during the visit to review your entire plumbing system. That is a necessity to make sure we are not making band-aid repairs or installing a new item that will wear down faster when hi water pressure is present. According to the notes on the job, you did in fact have high water pressure (it was reading at ... read more
Not good. They do part of the work then you must follow up to get the work finished. Then they come out same guy to correct the problem, then steals your copper wire, and calls it a day.During 2021 I reached out to Apollo Home for an electric panel inspection / upgrade. The man ****** came out to my house assured me that I needed to replace the panel I agreed and suggested to go with a 200AMP service, he did the work same day. Everything looked good, worked fine, he left. Didnt hear anything back, he mentioned about an inspe... read more
Business response:
************. Thank you for reaching out to us regarding this concern. I am very glad that your panel has now passed the inspection and everything is in good working order. After thoroughly investigating the process back in July it became evident that we did not complete the final step of our internal permit procedure and thus the permit was not pulled and the inspection was never scheduled. As you pointed out above, as soon as we were made aware of the missing permit/inspection we completed those steps and corrected any iss... read more
We were quoted for a job that required up to 20ft of pipe to be replaced, to dig under our sidewalk and that the job would take a good portion of the day. The actual job was only 5-6 ft of piping replaced, no digging under the sidewalk and took about 1 1/2 hours to complete. The technicians were absolutely amazing and did a great job, but we were still charged for the original quote of the job. I understand that I was required to sign a contract and provide payment information prior to the job even starting, and that I am li... read more
Business response:
*****, thank you for reaching out to Apollo. This job has been discounted $612.00 already and I am going to refund an additional $500. Thank You
I would like to warn everybody out there to do your homework before hiring this company for any type of work. Last winter they came out for the free maintenance on the furnace and ended up red tagging it and shutting it off and telling me that my furnace needed to be replaced or repaired. I spent my own money and hired a different company to look at it and was told by the gentleman with 30 years experience that there was nothing wrong with my furnace and he took the tag off and turned it back on with my permission. I also pu... read more
We had them come out for an A/C tuneup. After about 10 minutes the technician comes out of the basement and says the furnace system needs $8000 of repairs. Then goes out to the outdoor unit and comes back in and says that its junk and needs replaced. Didnt add refrigerant or clean, just called the company to send out a salesman for a new $12000 system. We declined the new system and moved on knowing at least the system worked. The next time I turned on the A/C the air coming out of the vents was room temperature. I called a ... read more
Business response:
******. Thank you for leaving a review. Obviously wed like to dig into this and figure out where we went wrong. Are you on ********?
Great service ! Went the extra mile to complete the work!
Business response:
*****, thank you for choosing Apollo Home. We're always happy to help!
Nicholas B*** was awesome. I really like doing business with Apollo.
Business response:
******, we love working with you! Thanks for choosing Apollo Home for your home service needs.
Frequently asked questions about Apollo Home
How is Apollo Home rated?
Apollo Home has a 4.5 star rating with 215 reviews.
When is Apollo Home open?
Apollo Home is open now. It is open 24/7.
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