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Apollo Home
- Heating & Air Conditioning/HVAC
- Cincinnati, OH
About this business
Since 1910, Apollo Home has been the best HVAC company in Cincinnati. We are leaders in heating and cooling, as well as plumbing service and electrical service. Families turn to Apollo Home in the winter for furnace repair and furnace installation needs. We also provide drain cleaning service, as well as water heater repair and installation. Do you need heat pump repair? Is your heater acting up? The trained HVAC technicians at Apollo Home will determine the cause of your heating issue and restore your home to the comfort le... read more
Location details
4538 Camberwell Rd, Cincinnati, OH, 45209, United States
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Apollo's new policy of not giving you an arrival windows is ludicrous. They give you an appointment date but will call that day to tell you when they will be there. So, basically you have to be available the whole day waiting on them. We spent over 50k in 15 years and was Gold members. No more. And new management does not care. They should be put out of business for the lack of customer service and support. And the new owner, obviously not the sharpest tool in the shed. We have contacted "Don't waste your money" and they are... read more
Business response:
Thank you for sharing your thoughts with us. We understand that not having set time windows may have been an unexpected aspect of our service for you, and we regret any inconvenience it may have caused. Many of our customers have found that this approach grants them the freedom to carry on with their day without waiting at home, knowing that well call 30 to 45 minutes before arriving. This flexibility has brought a new rhythm to their routines, allowing them to stay productive while ensuring they can meet us when needed.<br ... read more
I love Apollo! We've used so many of their services. It's nice to have all of them in one place and know the kind of service we will get each time!
I hired Apollo to look at a leak coming from my furnace. It still worked ok, but i got nervous when I saw the water on the floor. Leon was the technician. He was friendly, knowledgeable, and very helpful. He was able to fix the leak, and added a new piece to the condensate drain (i think that's what he called it) that will make it easier to clean in the future. All in all a great experience with Apollo.<br />
Don't fall for Apollo's SAVINGS with their mailed coupons. A $38 air conditioning tune-up turned into unauthorized work and feeling like a senior citizen who was a victim of predatory practices.Management provided no resolution.I will never use ApolloHome or recommend them to anyone.**************
<p>I am writing to express my dissatisfaction with at the sales representative Dylan H***** at Apollo Home. We had an appointment with him on Thursday 12, to get an estimate for a HVAC system in my condo. The issue I am facing is that the sales rep was not truthful, and I was misled that the product they were in installing was a ******when it actually was something else made by Apollo Home. He stated more than one time that the deal and installed ****** product and they offer a longer warranty for parts and labor. His estima... read more
Business response:
Thank you for your information. This is going to be used as a learning tool for growth of our company. We apologize that you were not pleased with your experience using Apollo Home. This information is being passed along to the entirety of the management team so that it can be addressed. They will be reviewing this information you have provided with your experience using Apollo and what is needed to avoid this for you or any other customers in the future.
I have used Apollo a few times prior. THIS call was to fix my rental house AC which had stopped working in the heat of July. I got speedy [within 24 hrs] service and tech showed on time. He said he diagnosed my problem which was 'my old AC unit needed replacing for $6000-9000' or he COULD 'replace coolant because there's an obvious leak which would cost $3000.' My response and prequel were that this AC has worked perfectly for 22 years. I didn't have ANY of those thousands of $s to replace or repair and that I would 'find a ... read more
Business response:
**** with the information provided, we couldn’t pinpoint your account in our system. We’d love to further discuss this and address your concerns. When you can, please feel free to call the office and ask for Scott W. or Kendall.
After some work by Apollo, I told the plumber that I thought it was a dishonest company. The young man then said that Apollo wanted to keep us as a customer, so he was authorized to give us their Service Plan FREE for a year--and I fell for it. But, it was a lie--Apollo is charging us monthly for the "free" plan. We called to complain, and the lady on the phone said she would reimburse the first month and cancel the billing for the future months. We have crossed Apollo off our phone list, with the notation "Dishonest--DO NOT... read more
Business response:
*****, per your request we are not going to reach out. We do acknowledge that your free plan was entered in incorrectly and you did get charged but we have since refunded you for those accidental charges. If you would like to call in and further discuss the review above, please call our office at **************.
I had Apollo come check my furnace they red tag and turned my furnace off said I had a cracked heat exchanger would be **** to fix or I could get a new furnace for more. Had a second opinion they fixed and cleaned everything for 490. Apollo lied to me the Crack was in fiberglass at back of furnace. Will never use them for anything
Business response:
Hi ****, thank you for bringing this to our attention. We take your feedback seriously and would like to investigate this matter further. Could you please give us a call at ************ to further discuss your concern? We had no luck reaching you via phone or text today. Thanks for your business.
Today, we had to call a plumber to get our leaking faucet fixed. Simply it needed a new cartridge that value at $50 ~$60 at local hardware shop. We called Apollo and requested a plumber. They charge $89 just to visit. Apollo guy came to house and check the faucet and it will cost $800+ to put new cartridge. No one in right mind would pay $800+ for this job. He charged $89 fee and went back within 10 minutes. I guess this how they make profit.
Business response:
*******, thank you for the feedback. We strive to provide fair and competitive prices. Keep in mind that our goal isn't to provide the lowest possible price - it's to provide the best possible value. Given the quality of our product, our promise to stand behind it, and our commitment to service, we are confident that Apollo offers a world beating value. We're sorry we won't be able to work together in the future to prove that value to you.
Frequently asked questions about Apollo Home
How is Apollo Home rated?
Apollo Home has a 4.5 star rating with 215 reviews.
When is Apollo Home open?
Apollo Home is open now. It is open 24/7.
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