America's Best Contacts & Eyeglasses

Greg W 

on BBB

4 years ago

It is not nice to lie to your clients, I was in the store before the 10 min mark that you claimed system cancel the apponintment. I know for sure I heard and seen an staff member sitting at the computer ask another staff member about canceling the 10:45 as she looked me dead in the eyes. So the lie is the system did change and staff member changed it. That's ok I'll take my business and money elsewhere where they do not lie to their clients after people reviewing this I'm sure some will also take their business elsewhere. 

Jane W 

on BBB

4 years ago

I purchases glasses with this company not knowing they didn't have a scratch resistant lens. I have been wearing glasses for 26 years and never had this kind of issue. If I had known would not have used this company. My glasses were scratched right away and if I had not paid extra money for any issues they would not have replaced the lenses. Now they are scratched again and the warranty has run out. When the sun is out can hardly see out of them. They were not on our insurance plan and paid a lot of money out of pocket. Neve... read more

Victoria P 

on BBB

4 years ago

Americas best is a ****** place to go for contacts or glasses very unprofessional rude dont have a clue as to what they are doing i had ordered contacts for my kids one of theirs had to get reordered cause the order was never placed so she waited almost 2 months for them my son had to wait over a month i calles every week to see if they were in not one person can find them after they called and said they were in i sent my mother to go pick them up and every single person was rude like it was an inconvenience they has to work... read more

Eli V 

on BBB

4 years ago

No associate helped in choosing frames that would fit correctly. 

Shayla B 

on BBB

4 years ago

So I went to a location in Pinole California. I ordered some glasses from them about a year ago. I had an emergency I broke my glasses I found a place that can make me some glasses on the spot. I did not have my prescription with me. I called America's Best to see if they could give me a copy of my prescription. I was told they cannot send it to my personal email but can send it to a public fax machine. Makes so much sense but okay. I give the fax number. About five minutes later I get a call back saying they can't send my p... read more

Patricia C 

on BBB

4 years ago

I was actually writing a letter to send to the CEO of America's Best when I discovered this webpage and began reading the reviews. It is apparent substandard employees are what this company hires and maintains. They claim to offer same day appts but when you go in they tell you there are no appts until mid July. How are you going to advertise walk-ins and same day appts and when people come in the employees tell you 8 weeks? This is what is wrong with this country.....instead of raising the bar for excellence, these companie... read more

Blanche P 

on BBB

4 years ago

They actually don't even deserve one star!!!! Horrible place that lies and takes your money!!! I went to the suffolk, va location and was told I needed glasses and contacts, well the contacts were a hot mess, having to get several different ones because they were blurry. They ordered me a air optics pair which I waited 6 months for just to call and she said they were on back order, amazing how they came in within 2 weeks after that call, came home and put them in and I couldn't even see one thing; my eyes were super blurry s... read more

AL 

on BBB

4 years ago

Company does not serve the 40% of Americans who have astigmatism, and don't tell anyone when selling the service contract. Further, it's happened to me twice, where they pretend they are ordering trials, yet then it turns out they are back ordered for 6-8 weeks, then you have to buy something to get you by, then they only have six month boxes of contacts, ultimately, the astigmatism trials never come. It's entirely unethical. Before anyone buys the contract, they should be told by America's best, they do not serve contact we... read more

Tr L 

on BBB

4 years ago

Went in wearing a CDC approved Gaiter double layer mask, bought $578 worth of glasses and returned wearing same mask to pick the prescription up when ready... no problems. went back 1 week later for a quick adjustment again wearing my USA flag double layer Gaiter style mask and was told they are not acceptable and was handed a paper thin blue CVS brand disposable mask that clearly was inferior. I refused to go sub grade with this **** mask. After refusing to let me show the manager the CDC.gov website citing that double laye... read more