America's Best Contacts & Eyeglasses

Allison B 

on BBB

3 years ago

The customer service was horrible the manager in the store of St Louis Park Minnesota by the name of Rob needs customer service training very badly he's not honest he's rude and he has no customer service skills and I will never visit that store again but I will be calling the office again on Monday because I I know for a fact first of all they sold me the display and also I do not have the correct prescription this was the worst experience of an eye exam I've ever had in my life and I've been wearing glasses since I was 10 ... read more

Peter M 

on BBB

3 years ago

HORRIBLE CUSTOMER SERVICE I booked an appointment 2 weeks ago for myself and my 96 year old mom. 1 hour before my appointment i got a call from the office saying i will be having a remote appointment. I told them i had never heard of that. they explained that i would not be seeing a doctor, that i would be talking to a doctor on a computer screen. I asked to speak to a manager. Someone named Ebony came on the phone and was condescending and blaming me because i did not answer the phone yesterday when they tried to advise me ... read more

Erik 

on BBB

4 years ago

******** service with Maria Toro was full of sales talk, upgrades, and membership signup. My order for contacts was "lost in the mail". I have waited over 30 days and the store has still not received them. The submission of the order is the responsibility of the sales rep who seemed more interested in commissions than the responsibility of her job. If you don't like the corporate feel, waiting on hold for over 20 minutes, talking to several different employees, and getting lost in the confusion, than avoid America's Best. 

DY H 

on BBB

4 years ago

I have a problem with my eye and really need an exam immediately. I needed contacts, and 2 pairs of glasses with High index, plus some nice frames, and this lady cancelled my appointment for 4 min. My appointment was at 4:40 p.m. the young lady said she had to cancel my appointment because I was going to arrive at 4:54 p.m. due to traffic on Macland Road. I tried to reason with her and she had a very SCREW YOU sounding attitude and tone... I'm very upset with this Hiram location. I work overnight and broke my sleep for this ... read more

Doug T. 

on BBB

4 years ago

I WOULD LIKE MY 1 PAIR OF GLASSES TO TRANSITION CORRECTLY,after 3 TIMES SENT OFF TO YOUR LAB!!!!!! THAT'S ALL!! First off, within a week of receiving both pair "buy 2 pair promotion" the poly aspheric transition glasses were SCRATCHED all to h*** I was told I can send in that pair of glasses to the lab now or wait till just before the end of the warranty & put up with scratched glasses for a year in case they break in that time period. My glasses darkened like advertised. I went back 6/10/21 to get scratched glasses repaired... read more

Kenni K 

on BBB

4 years ago

I purchased glasses and contact lens from America's Best Connecticut Ave Location. The customer service was HORRIBLE!!! The Location ******** I'd give it 0 stars, but I have to write a review. On my exam visit in April 2021 at the Connecticut Ave location. (Mine I haven't had a new pair of glasses in 3 years). So I do the exam on the visit the doctor barely did anything and he tells me "my vision didn't change"so then I go to pick out my glasses I was told that since I'm "using my insurance I have to select from the few chos... read more

Terry M 

on BBB

4 years ago

They have the worst customer service ever. They don't answer the phone. They don't return calls.They performed my daughters eye exam without me present in the exam .When it came down to her getting her contacts class they wanted her to be there without a parent present either and since she wasn't able to remove her contacts on her own The physician present scratched her eye when removing them. Isn't against the law and medical board for a person underage to have any sort of exam done without a parent/ chaperone present? 

Stephanie M 

on BBB

4 years ago

America's Best is a DANGEROUS place to do business. I have problems every time I or my family have gone. This time ENOUGH IS ENOUGH!! The doctor gave my daughter the wrong prescription. My daughter is a -6.50 and was told her eyesight has not changed and the doctor gave her a prescription for -6.00. I had to call because she was busy in school and told them what happened. She told me when my daughter goes there, the prescription would be changed and ready to be picked up. She went up there almost a day later and no one knew ... read more

Stephanie B 

on BBB

4 years ago

Address: 2215 N Telegraph Rd, Monroe, MI XXXXX I received an eye exam from this location last year around this time as a longtime eye care club member. I did not opt to get glasses from the store that day but instead ordered them later online through America's Best. I received two pairs of glasses with two different prescriptions because when the online store validated the prescription at the store, there were three different valid eye glass prescriptions generated from the exam last year for some strange reason. When I r... read more