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American Mattress
- Mattresses
- Merrillville, IN
About this business
Location details
8000 Broadway, Merrillville, IN, 46410, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They haven't answered their phone all week, no deliveries are being made that are paid for, not open. is it abandoned? none of the other stores have an answer and corporate won't respond!!! people have been standing outside daily calling and trying to come online! TERRIBLE customer service.
My furniture was supposed to have been delivered last month , still NO DELIVERY!!! Everytime we try to call NO ANSWER!!! Highly unprofessional we don’t even want the furniture anymore. Worst place to try to get furniture from.
The customer service is terrible. I placed an order July 3rd for a sectional couch. My order was supposed to be delivered August 24th but it never came and no one has contacted me on the details of when I will receive my furniture. It's been a month since I've called to even tried to set up a delivery date and haven't been able to reach anyone. I've left messages, voicemails, gone to the store, called their customer service and no one can reach this particular store and I'm fed up now. I don't even want the furniture anymore... read more
Business response:
We are sorry to hear about any troubles receiving your purchase as expected and would like to help as best we can. Please call 1-866-388-6333 so we can put you in direct contact with the Regional Manager of the store location you purchased from. Thank you.
I placed my order for multiple pieces of furniture and TODAY on my delivery date no one is answering the phone and no one has called to tell me when my order will be delivered. I loved the Greenwood location. They were extremely professional but the Merrillville store is not being professional at all. Somebody needs to tell me something because I’m not paying for furniture I do not have.
Business response:
Hello Alejia, We are sorry to hear about any troubles receiving your purchase as expected and would like to help as best we can. Please call 1-866-388-6333 so we can put you in direct contact with the Regional Manager of the store location you purchased from Thank you.
RecommendedAlmost customer service! Jordan is the best!😍
Jordan was extremely helpful and she helped me choose my couch set. I love it here !
The customer service was exceptional and you can’t beat the price for mattress sets
America freight furniture👀look know further for furniture guaranteed good quality and quantity 👍been shopping with them for years and I just love The customer service and the furniture💯
Really good prices for twin XL bed frame and headboard
Frequently asked questions about American Mattress
How is American Mattress rated?
American Mattress has a 3.7 star rating with 73 reviews.
When is American Mattress open?
American Mattress is open now. It will close at 6:00 p.m.
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