This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
American Freight of Michigan
- Furniture Stores
- Kentwood, MI
About this business
Location details
3125 Lake Eastbrook Blvd SE, Kentwood, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 8:00 p.m. | |
| Tue | 12:00 p.m. to 8:00 p.m. | |
| Wed | 12:00 p.m. to 8:00 p.m. | |
| Thu | 12:00 p.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Order a kitchen table and paid in full on 11/23. Told 2-4 weeks to come in so we could get delivered. No one calls you to let you know things are taking longer. Just “come pick a new one” which they had none that would be good. Family of 6. The table we picked was the only low table with 6 actual chairs. I have two toddlers who can’t sit at a high table or bench. The lack of communication is the worst. When you call to check I get “we‘ll call you when it’s in” almost 7 weeks later and I call to check and wow it’s there. No c... read more
Went into the Grand Rapids store and found what we were looking for. Couldn’t find anybody to help us, although two people that I think worked there said they’d be right with us. On our way out the door, someone asked us if we had any questions...as if that constitutes customer service.
RecommendedThey have great deals on couches and sectionals , really nice bed sets , also they have great costumer service I highly recommended!
Got a great deal on a bedroom set and the service was amazing. American Freight Furniture the place to go. 5 stars!!!!
Best price for a sectional couch in Grand Rapids. Emir was really helpful and straightforward about pricing and delivery.
Worst experience! Ordered in July, was told to receive my furniture no later than the first week of September. Finally received partial of my order in the last week of September paid for delivery which was $130 only to have them forget pieces. Here I am in the last weeks of October still without my full order and have pieces missing still. Was told the rest would be delivered today and no one ever showed up. NEVER AGAIN!
Worst furniture buying experience we have ever had. Long wait for the furniture, no calls to let us know when item were in, damaged pieces twice, then they said it would be delivered and it wasn't. I ended up picking it up myself, and having to put it together only to find out they gave us the wrong color and parts of it are damaged. The customer service sucks and we will NEVER shop here again
We were advised to give them 2 weeks til our furniture would be in after we paid for it outright. Then told 4 weeks. Here we are at 4 weeks and told we still don’t have a date. No rhyme or reason. Why sell is furniture you can’t provide.
Where do I start. Customer service sucks furniture is junk. the leasing place that they go through charges our account multiple times without authorization and on different days sometimes multiple times a week stuff falls apart very easily. Bought a twin size mattress and the springs broke through within the first couple weeks. They don't communicate I called multiple times for our Recliner, which never came in when they said it would. They told me they would call me when it came in. I called again and they said oh yeah it's... read more
Business response:
Hello Katie My name is Anthony Harris and I'm the Regional Manager over this location. I'm very sorry about your issue with our store. Please reach out to me at Anthony.Harris@AmericanFreigh.us so I can help get this issue resolved. Thanks for your feedback!
Frequently asked questions about American Freight of Michigan
How is American Freight of Michigan rated?
American Freight of Michigan has a 4.4 star rating with 981 reviews.
When is American Freight of Michigan open?
American Freight of Michigan is closed now. It will open at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com