American Freight Furniture & Mattress

Mrs. E 

on BBB

a year ago

I am giving a 5-star review to Lindsey Hammer(who is no longer withe the company) store manager for the Independence location for her great customer service. They need to bring her back. I also wanted to commend Charles (from the Claycomo location) and Derrick (from the Front St. location) on their great customer service as well. I had living room tables delivered that were defective. I made several calls to the store (Independence location) to get the the defective tables picked up and new tables brought out to me. The firs... read more

April C 

on BBB

a year ago

Me an my husband went looking for a couch at a decent price tried here found a couch we really liked and the sales man gave us his pitch and what got us was he took a pen and stabbed couch showing it couldn't be damaged by pets or anything so we took it he even talked us into getting the extended warranty that was $299 extra telling us it covers everything under the sun. well couch was originally $1399 I ended up paying way over $3k the first time we contacted was cause the back support beams had broken an I went into labor ... read more

Lauryn G 

on BBB

a year ago

So nice, they did everything very quickly, and there were no broken pieces or scratches! 

Michael R 

on BBB

a year ago

Bought furniture 6 months ago done made two claims since bought new remind you furniture varly sat on. Over $1k wasted warranty does nothing for you but having their techs in your home. Couch spring shot thru floor. Padding is worn like we've owned for yrs.. Company just refuses to replace any thing nor fix issues. Very unsatisfied with this whole ordeal 

Nancy J 

on BBB

a year ago

Latonya at American Freight in Owensboro, KY was very helpful even though the store didn’t have what I was looking for, she went online and tried to find what I was looking for. She is definitely an asset to your company. Thank you, Latonya! 

Louise M 

on BBB

a year ago

Horrible that management knows nothing about the products they have or sell. No matter what the issue all sales are final even if it’s there fault. I had to put together my own furniture that I paid lots of money and insurance for. It’s cheap furniture and a rip off. This store is only concerned about getting paid and not interested in taking care of any problems the customer has with their products. $2,000 is a lot of money, having to put your own furniture together and not being able to get help when you constantly have pr... read more

Mandy F 

on BBB

a year ago

I was lied to by Elise in sales. I had a big purchase and was not going to buy after learning they do not assemble furniture. To save her commission she lied and said they made an exception and would put it together. She also said I was their only delivery today. The delivery guys were not told, it wasn't in writing and JT, the general manager only cared about a survey rating. He was very uncaring and was pushing me to work with him on the rest of my furniture. I wish I would have researched the company before the purchase. ... read more

Denise D 

on BBB

a year ago

Kenny from American Freoght was extremely helpful. I would highly recommend him. 

Robin S 

on BBB

a year ago

I financed a bedroom suite the week before Memorial Day. It was supposed to be delivered Monday but was not as something was wrong with their truck. I rescheduled it for Thursday. It was delivered and we set it up. We found the headboard was broken so called to ask for a replacement. They said they could come out again in a week as their driver was on vacation. We were also taking a vacation. It was scheduled to be delivered Monday. I sat at home waiting and called yo find I was not on the schedule. I rescheduled for Thursda... read more