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American Freight Furniture & Mattress
- Retail
- Denham Springs, LA
About this business
Retail of furniture, mattresses and appliances
Location details
10076 Crossing Way, Denham Springs, LA, 70726, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Dylan at the Terre Haute IN location was exceptional. Great customer service, worked with us he was great!! Would highly recommend, very pleased with care we received!!
Business response:
Thank you for taking the time to share your feedback on your experience! We will make sure Dylan and the store management staff get to view this as well!
I will never shop at your store ever again. We purchased two sofas. The sales people were not the friendliest when my wife and I were in the store. When the furniture was delivered the one delivery person gave our pride flag a dirty look, yes this is a lesbian household, and he was never friendly. The first words out of his mouth was you ordered two couches, there is not enough room. I had measured and knew that they would fit. The delivery people unboxed the sofas, half threw them together and left without even checking the... read more
Business response:
We appreciate your feedback. The store manager indicated he has been in contact with you regarding your experience. The failure to inspect items during delivery has been addressed with the delivery team. Here at American Freight, we take any allegations of discrimination very seriously and your feedback regarding that issue has been escalated per our policy.
Made an online purchase for delivery. Lamar in sales called and said they didn't have delivery option available and they would discount $50 to pick up. I agreed and when I got the invoice it didn't reflect that. I called Lamar and he insisted it would be deducted when picking up. I arrived to pick up and they didn't honor the $50 off to rent a uhaul. He flat out lied to me twice.
I think it's a great store with great prices. The staff is very helpful.
Business response:
Thank you for your feedback! We appreciate your comments and will share them with the store and management team.
John was very helpful I was in and out under an hour
Business response:
Thanks for your comments! We appreciate your business.
Winter in the China Grove branch is very nice, and Extremely knowledgeable in the products she sells. I would recommend anyone go to her for help. I would wait in line for her assistance!
Business response:
Thank you for your feedback! We will be sharing it with Winter and her management team!
Great store! Friendly employees. Delivery service went above and beyond.
Business response:
Thank you for your feedback! We will be sure to share with the team.
If I could leave no stars, I would. I bought a scratch and dent refrigerator from them in May 2023. Upon delivery, the unit was obviously used. There were hair and crumbs in the freezer compartment, the shelving had signs of heavy wear, clearly not a new unit. I went back and forth with them for several weeks, until I finally grew frustrated enough to contact the corporate line. It turns out, all the corporate customer service people can do is email the store. After some unacceptable amount of time, the store contacted me, f... read more
Kathy was our service rep, she greeted us with a great smile!! She was very helpful with the purchase of our refrigerator. Kathy is a rockstar!
Business response:
Thank you for sharing your feedback! We are delighted you are pleased with your purchase and will make sure to share your comments with Kathy's management team as well.
Frequently asked questions about American Freight Furniture & Mattress
How is American Freight Furniture & Mattress rated?
American Freight Furniture & Mattress has a 2.4 star rating with 752 reviews.
When is American Freight Furniture & Mattress open?
American Freight Furniture & Mattress is open now. It will close at 8:00 p.m.
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