America First Credit Union

Cris S 

on BBB

3 years ago

Scam of a bank! For some reason I can't wire transfer my owns funds out of my own bank because they are trying to protect my funds. Makes perfect sense? I can't wait for the banking system to collapse, Crypto is the future. F the banking system. F America First Credit Union. Worse bank I have ever been with. Do your self a favor and go to a traditional bank. Credit Unions are scams all around. Closing my bank and credit card this week. 

Xavier O 

on BBB

3 years ago

Dont fall for the bs they try to offer you debt consolidation but its all bs I ran my credit to buy a home and my mid score a 685 they try to tell me my score *************************** didnt even hesitate, mind you I paid off one auto loan 3 years early I have a credit card through them I pay off every month and I had my dog pass away mid summer 2021 but after trying to save him ?? that I ended up occurring the debt but he still didnt make it. I paid off a good portion but I tried to consolidate and they are denying me wit... read more

Lisa M 

on BBB

3 years ago

After reading so many bad reviews I felt obligated to come on and tell my experience. I have been a member of AFCU for 28 years. I have had almost all of my car loans through them from purchase to payoff. I have three checking accounts and many savings accounts with them. I LOVE THIS BANK. They have taken excellent care of me at every turn. When my card was used for fraud they immediately returned the money. When I paid off my loans they always gave me the correct pay off amount and it was a seamless process. I find the cust... read more

Jessica W 

on BBB

3 years ago

I went to deposit $400 at this location on 8/25/2021 and the teller said I had only sent $300. After their investigation the branch manager called me to tell me that they couldn’t exactly tell on camera how many bills were sent (4 $100’s is what I sent) and the teller was “shuffling” his hands like a normal transaction, but there was not a camera pointed on the employee during this transaction. I have had a very good standing account with them since I was 18, almost 10 years. They took the employees word for it because “why ... read more

Christopher W 

on BBB

3 years ago

I applied for auto loan face them all required documents and they keep asking for more after they said I was approved,then out the blue they denied after I sent my ID ,never gave me a legit reason and my credit is excellent,my business is in good standing. Trevor the supervisor never returned my calls to help me,never would I recommend American first credit union necee 

Gigi H 

on BBB

4 years ago

America First allows merchants you purchase with to make purchases you did not authorize so long as they run your card for it. They will not have your back even after 20 years of patronage. 

Landon L 

on BBB

4 years ago

I will never use America First again. I went into the local branch this week and told them I wanted to pay off my loan. They gave me the payoff amount, and I wrote the check in that amount. Today I noticed that I had a balance of 44 cents still on the loan. I called America First and asked why there was a balance. They said it accrued interest since the day (2 days ago) I paid it off in their office. I said, okay, well can you remove it? They told me they’d have to get approve with a supervisor. I mean 44 cents is almost not... read more

Brian S 

on BBB

4 years ago

I had a car loan through America First. My wife paid it off in 2017, but the teller provided the wrong pay-off amount. A couple months later, I called to see where the car title was, and the customer service person apologized, said we had OVERPAID by a couple dollars, and said she'd take care of it. Fast forward four years, and I discover a severely bad mark on my credit from one of the credit agencies from... America First. They claim I never paid the car off and that they wrote it off. I've called and contested a half doze... read more

Catherine O 

on BBB

4 years ago

I previously wrote a review regarding paying off my rv loan in a very timely manner-way ahead of schedule. The office never sent out my title. They said the correct Dept was not notified I paid it off. Anyway, I was contacted by a representative who apologized for them dropping the ball. I appreciate her follow up after my review on BBB. Although she could not rectify the issue, hopefully they come up with a plan of correction so this does not happen to another customer. I am sorry I can’t remember her name but, I thank her ... read more