America First Credit Union

Annette C 

on BBB

a year ago

This review is in regards to AMERICA FIRST CREDIT UNION Headquartered in *****, ****. I worked with *********, from America First Credit Union Headquartereds, she help to resolve a conflict. I had on my debit card. They assisted me by reversing a fraudulent charge on my **** debit card. I am very happy with their decision and their review process. And I am very grateful with their process of settling my dispute with the fraudulent company. ********* from the main branch.was very helpful, I am very happy and I am a Very satis... read more

Galan A 

on BBB

2 years ago

This CU has terrible service. Takes up to a week to post hours payments while collecting extra interest. I will never take a loan out again with America First. 

Chris S 

on BBB

2 years ago

OUTSTANDING....The office in *******, ****. You have a great asset with ***** (Emp# *****) I had an ongoing problem with my account (Not paying all my utilities) yet it was clearing on this side-yet the companies were NOT getting the funds (Yeah-frustrating NOT from lack of funds) ***** already knew about this same issue from last month-long story short-Knowing how frustrated I was, he took control (called each institution-got it figured out- and created a solution(s) for me) If I could afford it I would have handed him a co... read more

Lori A 

on BBB

2 years ago

I am almost 61 years old and opened an account with my company's credit union over 27 years ago, that credit union was purchased/aquired by Altier CU and they were purchased/aquired by AFCU. At the end of February 2023, I saw a questionable transaction on my account, which was later determined to be a phishing attempt so I had to open a new account(s) then just last week, when I checked my accounts online, I noticed my money market account was short and I panicked. As I scrolled down to my checking account, I saw that money ... read more

Jai B 

on BBB

2 years ago

This bank is one of the reasons I drink. I sincerely do not recommend banking with AFCU.Please do not reply to this with: "Thank you so much for your feedback regarding your experience with America First Credit Union. We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint. Based upon our conversation, we believe this complaint is resolved. If you need any... read more

Lindsey G 

on BBB

2 years ago

This is the worst bank I have ever dealt with! Run away from this bank! They lost 2 direct deposits for "forgetting to mention" 4 INVISIABLE account numbers that were not on our documents, mobile app, checks or anywhere else we would have know about them. When I reached out to the bank about this I was treaded as if a thief trying to con money out of them! Worst customer service I have EVER encountered. 

Daniel M 

on BBB

2 years ago

America First is extremely difficult to work with from start to finish. I want to echo all of the other reviews that have come before mine stating how unprofessional and unhelpful the staff is everywhere. As I write this review, they have a 1.5 star rating. DON'T DO BUSINESS WITH THIS CREDIT UNION.I had to open this account in order to pay my rent. I regret having done it. It took me two days to open a bank account. It took another three days to set up a transfer and had to jump through so many hoops to get it working becaus... read more

Christina R 

on BBB

2 years ago

America First does NOT care for its members, I have been banking with AFCU for around 10 years or so, Ive never had any serious issues, and if there was it wasnt the people working there. I do autopay for ALL my payments, I assumed when I do this funds will be sent and everything will be taken care of. I never imagined a car payment would never be received. When I brought this up to the assistant manager and the teller, they told me the check could have been lost or stolen in the mail. I was actually quite surprised when the... read more

Philip L 

on BBB

2 years ago

Didn't receive 1099's for my sister's account in **** ** (I have her POA as she is ill). I live 600 miles away so a week ago I sent my nephew to go in and get copies but couldn't give them to him because he wasn't on the account. That's understandable, but they said the only way we could get them is if I came in to their office and showed them a photo ID. Keep in mind I'm 600 miles away so that's extremely inconvenient. Apparently they won't mail them to the address of record which I can't understand. I already filed a forma... read more