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AMBIA
- Consumer Services
- Provo, UT
About this business
Location details
5132 N 300 W #200, Provo, UT, 84604, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
BBB Complaint Against Ambia Solar for Wrongful Termination Date: February 10, 2025 Company Name: Ambia Solar Complaint Submitted By: ************************** Employment/Workplace Issue Complaint Description:I am filing a complaint against Ambia Solar for the wrongful termination of an employee, which I believe was handled unprofessionally and in violation of proper procedures. The employee in question was a top performer who was wrongfully terminated without due process.The call notifying the termination took place over a ... read more
Business response:
Dear BBB Administrators,We write in response to the BBB complaint filed by "Eden ****** on February 10, 2025, alleging wrongful termination of an employee at Ambia Solar. We take such concerns seriously and are committed to the well-being of our employees. However, we must respectfully request that this complaint be removed on grounds that it falls outside the scope of BBB's complaint acceptance guidelines.According to BBB's Complaint Acceptance Guidelines, marketplace issues do not include employer/employee disputes. Specif... read more
We were supposed to have it done back in October 2024, they rescheduled twice and when we expressed that we didn't trust they would show up the 3rd time, the sales *** stopped contacting us. The 3rd time they did show up, but at 4pm just to put up brackets, and in ** it gets dark at 4pm in Oct/Nov. It then took them another 2 months, with all the panels sitting on our yard, to finally put it up but it took another 2 times for the electricians to come by to wire everything. Our house is not that big. It shouldn't have taken 6... read more
Business response:
Hey ******, thank you for taking the time to give us this feedback. We recognize that the quality of work weve provided here is not up to the world-class customer service we aim to provide and are taking the proper steps to correct this. We appreciate your patience while weve made these necessary changes and are happy to see that your final inspection has been completed and were waiting on final approval from your utility company, who will be completing a witness test on February 5th. Were confident that the rest of your exp... read more
This company does not meet professional standards in its customer service and responsiveness. They seem to lack effective communication, especially when addressing customer concerns. In my experience, issues were ignored until significant complaints were made, which is not an acceptable way to conduct business. I cannot recommend this company for solar panel installations and suggest exploring alternative providers.
Business response:
Hi ****! Ambia Solar strives to provide world-class customer service to all of our customers, and we take feedback such as this very seriously and have provided the feedback directly to our customer service manager. Unfortunately, from the limited information in this review, I was unable to find your exact project to address the specific issues at hand. If you could, please send us an email with the account information to ************************************ so we can take the necessary steps to resolve any issues with the s... read more
We contracted In August for a solar installation in ** ******** about 15 miles NNE of downtown *********, **. The Installation Agreement provided Ambia would begin installation on approximately 2024-09-17 and finish by 2024-12-16. They are in flagrant breach of their contract. They are just incompetent. It is now 2024-12-03, the roof if covered in snow and this awful company has yet to begin installation and has not even had the materials delivered to install. (Note: They are not the solar electricity provider, they are just... read more
Great efficient work. Contacted us the day before and of installation. Very personable, answered any of our questions and cleaned up when they were finished. I would highly recommend Ambia and this crew.
Business response:
We're thrilled to hear the crew was efficient, personable, and kept you informed throughout the installation process. We appreciate your recommendation and are glad you had a great experience with Ambia! Please let us know if you ever have any questions or concerns, we are happy to help.
They were on time and did a good job. There was no mess for me to clean up afterwards.
Business response:
Thank you for your feedback! We're glad to hear the team was punctual, did a good job, and left everything clean. If theres anything we can do to make your experience even better, please don't hesitate to reach out!
The installation team was professional and fun, answered all my questions. They were experienced and helpful! Highly recommend.
Business response:
Thank you for your kind words! We're thrilled to hear that our installation team was both professional and enjoyable to work with. We really appreciate your recommendation!
********************* This crew was excellent they explained everything and the installation went perfect. ***** ****** in ************, ********.
Business response:
Thank you for your feedback, *****! We're thrilled to hear our traveling crew provided such a smooth solar installation and took the time to explain everything. Were glad you had a great experience in ************ with Ambia!
From the beginning, company seemed great , got panels installed , but didnt have a way to tie them into my panel , even though the salesmen sent a picture of the panel before the whole process , took them 3 weeks to figure out a solution, and on top of that they set a appointment up to come tie it on and no one showed up , called them and rescheduled
Frequently asked questions about AMBIA
How is AMBIA rated?
AMBIA has a 4.3 star rating with 759 reviews.
When is AMBIA open?
AMBIA is closed now. It will open on Monday at 9:00 a.m.
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