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AMBIA
- Consumer Services
- Provo, UT
About this business
Location details
5132 N 300 W #200, Provo, UT, 84604, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The workers who have done the install of solar panels and new electric box have been great! They were courteous, helpful, polite and I would gladly have them work again.HOWEVER, communication has been sorely lacking. The solar panels went ** in July. It is now Dec and the final hook up has not been completed. The electric box replacement was not done until Nov. Since the panel install in July, it has been VERY HARD to get anyone to talk to us. Email and occasional text but nothing else.Had I known it was going to take this l... read more
************************* *********************** did my install of panels. They were friendly and respectful. I would be honored to have them work at my home again.
This is a terrible company and should be avoided at all cost. My father paid for solar panels which were installed last year and they have yet to turn them on. He has now tried to contact the company several times with no response. We even tried to email the address they provided, but it no longer exists anymore. AVOID THIS COMPANY.
Business response:
We extend our sincere apologies for the challenges your father has faced with our services, and we appreciate your diligence in bringing this matter to our attention. Recognizing the importance of effective communication and the urgency surrounding the activation of the solar panels, we would like to clarify that your father's agreement is with ************** and Ambia Solar is actively assisting in the activation process.Our team is committed to collaborating with ************* to address and resolve the challenges promptly... read more
Ambia has the worst customer service of any company I have ever worked with. They were very quick to get me under contract and install, but then would not respond to emails or messages left. Ambia does not do the installs they subcontract, and on the day of my installation, they installed a different size of panel than the drawing that was submitted to my city and utility company, so the installation failed when inspected. They have not updated the drawing, which would take 5 minutes. The installation was completed in August... read more
Business response:
We sincerely apologize for the difficulties you've faced in your experience with Ambia, and we genuinely appreciate your feedback. It's disheartening to hear about the lapses in communication and the issues with the installation process. We understand the importance of having your solar system operational and the frustration this delay has caused. Your concerns are our priority, and we are actively working to rectify the situation. If you have specific details or additional concerns you'd like to share directly, please don't... read more
This company is absolute garbage. Zero communication. My panels were installed on 6/19/23. FOUR MONTHS LATER THEY ARE STILL NOT ON. No one will return my emails. AVOID THIS COMPANY.
Business response:
We deeply regret the challenges you've encountered with the activation of your solar panels and understand the frustration this has caused. Your feedback is crucial, and we take this matter seriously.Our team is diligently working to identify the reasons for the delays and the breakdown in communication to address these issues promptly. We recognize the urgency in getting your solar panels operational and are committed to finding a ****************.We sincerely apologize for any inconvenience and appreciate your patience as ... read more
I recently bought solar panels through this company and long story short don't go with this company. It has been a hassle trying to get this company to turn on the solar panels. I've had them installed for about two months now and have been told multiple things, I've had different project managers that don't respond to emails and when you do get in touch with them they tell you they will get it situated and call you back and never do. IM TELLING YOU DO NOT GO WITH THIS COMPANY. If it wasn't for me having to pay for the unins... read more
Business response:
We sincerely apologize for the inconvenience you've experienced with the activation of your solar panels. Your feedback is crucial to us, and we take your concerns seriously. We understand the frustration caused by the challenges you've faced in reaching out to our project managers and the delay in getting your solar panels operational.Please be assured that we are actively investigating your case and are committed to resolving the issues promptly. We acknowledge the importance of effective communication and will address the... read more
Ambia has been a pleasure to work with! Their solar knowledge is top notch and I can tell they want to do well with their customers. I have seen very mixed reviews in the solar field, but can confidently say Ambia is doing something very well because my experience has been great!
Business response:
We greatly appreciate your positive feedback on your experience with Ambia. At Ambia, we take pride in our top-notch solar knowledge and are committed to delivering exceptional service to our customers. Customer satisfaction is a priority for us, and your feedback reaffirms that we are on the right track. If there are any specific aspects of our service that stood out to you or if you have further comments, we would love to hear more. Thank you for choosing Ambia for your solar needs, and we look forward to continuing to exc... read more
Frequently asked questions about AMBIA
How is AMBIA rated?
AMBIA has a 4.3 star rating with 784 reviews.
When is AMBIA open?
AMBIA is closed now. It will open tomorrow at 9:00 a.m.
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