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AMBIA
- Consumer Services
- Provo, UT
About this business
Location details
5132 N 300 W #200, Provo, UT, 84604, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Amazing team! **** and the Ambia team went above and beyond to make our decision to go solar smooth and pleasurable experience. Everyone we had a chance to work with was caring, thoughtful and went above and beyond. Thank you ****, **** and ***** for all your help
Business response:
*******,Thank you so much for your kind words and for taking the time to share your positive experience with our team. We're delighted to hear that ****, ********************, and the rest of the Ambia team were able to make your transition to solar energy both smooth and enjoyable.Our team takes great pride in offering caring, thoughtful service and going above and beyond for our clients. It's wonderful to know that we were able to meet and exceed your expectations.Your satisfaction is our top priority, and feedback like yo... read more
Enjoyed working with my sales person, who was always responsive to my questions and stayed with me throughout the process. They worked with me to schedule the panel installation after my roofing project was completed. The panel installation had a great team -professional, positive, (fun) and knowledgeable. Educating us along the way. Big glitch with me was the online signing of all the documents the energy company required...I was supposed to sign my name but was only given numbers as a signature. That really held up the pro... read more
Business response:
*****,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our salesperson responsive and that the panel installation team was professional, positive, and knowledgeable. We're especially grateful for your understanding during the online document signing glitch and the challenges faced during the electrical panel replacement.Your feedback about the document signing process is valuable, and we're sorry for any inconvenience it caused. We're glad we could resolve the issue promp... read more
Our experience has been similar to the other one-star reviews posted here. Started the process in August. Very little communication from Ambia. We ordered the critter-guards that costs more to keep birds, etc from nesting under the panels. Those have still not been installed. We last heard from the installers that they are waiting on an electrical inspection, and that was 3 weeks ago. It's now February 5, **** and panels that were placed in August are still not activated. Can we cancel? I find the few 5-star reviews not only... read more
Business response:
****,We're truly sorry to hear about the challenges you've faced with getting your solar system up and running. We understand how disappointing this must be, and we want to extend our heartfelt apologies for any stress or inconvenience this has caused you.Please know, we've taken steps to ensure you have all the information needed to activate your system. We've reached out via text, call, and email with detailed instructions, hoping to make this process as smooth as possible for you.We genuinely appreciate your patience and ... read more
We've considered getting solar on our home for many years. AMBIA's team has been responsive and helpful in designing a solution that will look good on our home, and help offset our energy bill and carbon footprint. Our particular design is quite complex and their team has been very helpful working with our city to get approval for ground mounts and batteries. Best experience with a contractor we've had on our home!
Business response:
*******, Thank you so much for taking the time to share your experience with Ambia's team. We are thrilled to hear that you found our team responsive and helpful throughout the process of designing a solar solution for your home.We understand the importance of not only meeting but exceeding our customers' expectations, especially when it comes to complex designs and navigating through city approvals for ground mounts and batteries. It's wonderful to know that we were able to provide you with the best experience you've had wi... read more
Ambia has been a nightmare to work with. They were quick to install, however, it took them 3 months and way too many phone calls to get the panels turned on. I missed so much sun because of Ambias delays which would have helped offset my electric bill in the winter. Im now sitting in the winter paying for the panel loan on top of my normal electric bill because the sun isnt out enough to affect my bill. On top of that, Ambia drilled a 3 hole through my siding because they measured wrong and have yet to repair it. Its been ov... read more
Business response:
******,We sincerely apologize for the issues you've encountered with your solar panel installation and the service from Ambia. Your feedback is valuable to us and indicates we have areas to grow. We sincerely regret any inconvenience you've experienced.The delay in activating your panels and the error during installation are both concerns we take very seriously. We recognize the impact this has had on you, not only financially but also in terms of the trust you placed in us.We are in the process of rectifying these issues an... read more
We had our solar installed last summer. We are still not able to use it. When we call company the supervisors are always in a meeting and the person that answers the phone always says they will call us back. Nothing. Their customer service is horrible and I would not recommend them to anyone.
Business response:
****,We are deeply sorry to hear about your frustrating experience with our solar installation service and the subsequent challenges in reaching our customer service team. This is certainly not the level of service we at Ambia aim to provide, and we sincerely apologize for any inconvenience and disappointment this has caused you.Your feedback is extremely valuable to us, and we are committed to making this right. We will be reaching out to you directly to gather more information and ensure that your solar system is fully ope... read more
The installation of my solar panels went well that was back in August 2023 but Im waiting on Some fixes to be done Ambia has issues with communication techs dont show up when theyre Supposed and no one calls.
Business response:
Thank you for your candid feedback. At Ambia, we sincerely apologize for the communication issues and missed technician appointments you have experienced since your solar installation. Your satisfaction is our top priority. We are actively reviewing our processes to identify areas for improvement, with the goal of providing the excellent, responsive service you deserve. We appreciate you taking the time to share your experience, and will use it to improve how we serve customers moving forward.Please be advised that we have r... read more
Pros:-Installers are nice, knowledgeable and willing to work with you.-Install work was done well. Cons:-Not communicative with you.-Last minute changes on day of install I was not aware of.-Office lacks ability to communicate between departments.-Customer support does not have vital information available to them, I.E. contact info for department managers.-I had to be the one calling to make sure things got done. The experience I had with employees directly was good. However, there seems to be issues in the way the company i... read more
Business response:
*****, we sincerely apologize for the communication issues and last-minute changes that complicated your solar process. Your experience highlights areas where we need to improve our internal coordination and customer communication. Please know that we are actively working to enhance collaboration between departments and streamline our operations. Your comments will help us refine our processes to deliver the best possible service to our customers. We appreciate you bringing these concerns to our attention, as it presents an ... read more
The installation was complete 24 August 2023. I've since been ghosted in my calls and correspondence.I have been calling weekly and always assured of action taken on the approval and commissioning of the roof solar system... that ends up having been installed without proper approvals, permitting or inspection. No action has been taken. Phone calls have not been returned. Emails have gone without reply.I do not recommend doing business with this company. Their word means nothing.
Frequently asked questions about AMBIA
How is AMBIA rated?
AMBIA has a 4.3 star rating with 766 reviews.
When is AMBIA open?
AMBIA is closed now. It will open tomorrow at 9:00 a.m.
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