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AMBIA
- Consumer Services
- Provo, UT
About this business
Location details
5132 N 300 W #200, Provo, UT, 84604, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had our solar installed last summer. We are still not able to use it. When we call company the supervisors are always in a meeting and the person that answers the phone always says they will call us back. Nothing. Their customer service is horrible and I would not recommend them to anyone.
Business response:
****,We are deeply sorry to hear about your frustrating experience with our solar installation service and the subsequent challenges in reaching our customer service team. This is certainly not the level of service we at Ambia aim to provide, and we sincerely apologize for any inconvenience and disappointment this has caused you.Your feedback is extremely valuable to us, and we are committed to making this right. We will be reaching out to you directly to gather more information and ensure that your solar system is fully ope... read more
The installation of my solar panels went well that was back in August 2023 but Im waiting on Some fixes to be done Ambia has issues with communication techs dont show up when theyre Supposed and no one calls.
Business response:
Thank you for your candid feedback. At Ambia, we sincerely apologize for the communication issues and missed technician appointments you have experienced since your solar installation. Your satisfaction is our top priority. We are actively reviewing our processes to identify areas for improvement, with the goal of providing the excellent, responsive service you deserve. We appreciate you taking the time to share your experience, and will use it to improve how we serve customers moving forward.Please be advised that we have r... read more
Pros:-Installers are nice, knowledgeable and willing to work with you.-Install work was done well. Cons:-Not communicative with you.-Last minute changes on day of install I was not aware of.-Office lacks ability to communicate between departments.-Customer support does not have vital information available to them, I.E. contact info for department managers.-I had to be the one calling to make sure things got done. The experience I had with employees directly was good. However, there seems to be issues in the way the company i... read more
Business response:
*****, we sincerely apologize for the communication issues and last-minute changes that complicated your solar process. Your experience highlights areas where we need to improve our internal coordination and customer communication. Please know that we are actively working to enhance collaboration between departments and streamline our operations. Your comments will help us refine our processes to deliver the best possible service to our customers. We appreciate you bringing these concerns to our attention, as it presents an ... read more
The installation was complete 24 August 2023. I've since been ghosted in my calls and correspondence.I have been calling weekly and always assured of action taken on the approval and commissioning of the roof solar system... that ends up having been installed without proper approvals, permitting or inspection. No action has been taken. Phone calls have not been returned. Emails have gone without reply.I do not recommend doing business with this company. Their word means nothing.
It has been a full year since my panels were installed. This has been an insane experience. We have been ghosted by several different "customer service" people. The original installer (not Ambia) screwed up the install and promptly went out of business. After many failed attempts Ambia contracted a new installer....the Ambia folks were still **** When Everbright (finance people who as far as I can tell are not associated with Ambia. I have been on hold for about 30 min since I started writing this review and will stay on hol... read more
Business response:
*******,We sincerely apologize for the challenges you encountered with your previous contracted installer. Your feedback has been conveyed to Everbright, our finance partner, to address and rectify the issues you faced during your experience with them. As part of our commitment to assisting you in completing your solar journey, we have thoroughly examined your account. Despite the visual appearance that one panel may not be operational, our records indicate that your entire system is indeed generating production.It's importa... read more
A horrible experience. Stay away from ************************* and this company.
Ambia has surpassed my expectations. I didnt know exactly how the process would work but they were super knowledgeable and helpful with the process.
Business response:
We extend our sincere gratitude for your thoughtful feedback. It is truly rewarding to learn that Ambia has exceeded your expectations. We appreciate your acknowledgment of our team's knowledge and helpfulness throughout the process.Your positive experience reinforces our commitment to delivering exceptional service. If you have any additional inquiries or require further assistance, please do not hesitate to contact us. We value your trust in and look forward to continuing to meet and exceed your expectations.
NEGATIVE STARS IF I COULD. But I have to chose 1. Do not hire this company, I repeat, DO NOT HIRE THIS COMPANY!!! They lie, cheat, and harass. AND, they don't complete the project!!!!! I was told I would be saving long before my first payment was due, NOT THE ********* Five months since install, almost 6, NO SAVING A **** *****. Now I have a payment due January that I cannot afford because I am NOT saving on electricity. WHAT A BS COMPANY, and I am being nice!!!!! I have PROOF of the tall tales and lies. They simply won't ad... read more
Business response:
We deeply regret that your experience with Ambia has been unsatisfactory, and we genuinely apologize for any frustration or inconvenience caused. Your feedback is crucial, and we take it seriously as we continuously strive to improve our services.We understand that the process has taken longer than anticipated. However, your account has been submitted for permission to operate with KUA and we are at the finish line for getting your system running and you saving on your electricity bill. Our customer support team has been in ... read more
I touched base today with the first guy, ***, who was out to my house end of last week to set up an in-home consult and told him I wasn't ready for a meeting. ****** proceeded to contact me tonight and was insistent on a home visit. I asked him to stop messaging me and he continued to harass and borderline threaten me. I am glad I didn't let this person in my home and around my family. I can't stress the aggression in his communication and warn others to stay away. He is a serious problem. I will never do business with this ... read more
Business response:
We are truly sorry to hear about the challenges you faced in your communication with our sales representative. It is disheartening to learn that their approach did not meet the standards of professionalism and respect that we aim to uphold. Your safety and peace of mind are our top priorities, and we deeply regret any unease this situation may have caused. Please rest assured that we are investigating the matter thoroughly and taking immediate steps to address the behavior exhibited. We are committed to learning from this i... read more
Frequently asked questions about AMBIA
How is AMBIA rated?
AMBIA has a 4.3 star rating with 784 reviews.
When is AMBIA open?
AMBIA is closed now. It will open tomorrow at 9:00 a.m.
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