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AMBIA
- Consumer Services
- Provo, UT
About this business
Location details
5132 N 300 W #200, Provo, UT, 84604, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It has been a full year since my panels were installed. This has been an insane experience. We have been ghosted by several different "customer service" people. The original installer (not Ambia) screwed up the install and promptly went out of business. After many failed attempts Ambia contracted a new installer....the Ambia folks were still **** When Everbright (finance people who as far as I can tell are not associated with Ambia. I have been on hold for about 30 min since I started writing this review and will stay on hol... read more
Business response:
*******,We sincerely apologize for the challenges you encountered with your previous contracted installer. Your feedback has been conveyed to Everbright, our finance partner, to address and rectify the issues you faced during your experience with them. As part of our commitment to assisting you in completing your solar journey, we have thoroughly examined your account. Despite the visual appearance that one panel may not be operational, our records indicate that your entire system is indeed generating production.It's importa... read more
A horrible experience. Stay away from ************************* and this company.
Ambia has surpassed my expectations. I didnt know exactly how the process would work but they were super knowledgeable and helpful with the process.
Business response:
We extend our sincere gratitude for your thoughtful feedback. It is truly rewarding to learn that Ambia has exceeded your expectations. We appreciate your acknowledgment of our team's knowledge and helpfulness throughout the process.Your positive experience reinforces our commitment to delivering exceptional service. If you have any additional inquiries or require further assistance, please do not hesitate to contact us. We value your trust in and look forward to continuing to meet and exceed your expectations.
NEGATIVE STARS IF I COULD. But I have to chose 1. Do not hire this company, I repeat, DO NOT HIRE THIS COMPANY!!! They lie, cheat, and harass. AND, they don't complete the project!!!!! I was told I would be saving long before my first payment was due, NOT THE ********* Five months since install, almost 6, NO SAVING A **** *****. Now I have a payment due January that I cannot afford because I am NOT saving on electricity. WHAT A BS COMPANY, and I am being nice!!!!! I have PROOF of the tall tales and lies. They simply won't ad... read more
Business response:
We deeply regret that your experience with Ambia has been unsatisfactory, and we genuinely apologize for any frustration or inconvenience caused. Your feedback is crucial, and we take it seriously as we continuously strive to improve our services.We understand that the process has taken longer than anticipated. However, your account has been submitted for permission to operate with KUA and we are at the finish line for getting your system running and you saving on your electricity bill. Our customer support team has been in ... read more
I touched base today with the first guy, ***, who was out to my house end of last week to set up an in-home consult and told him I wasn't ready for a meeting. ****** proceeded to contact me tonight and was insistent on a home visit. I asked him to stop messaging me and he continued to harass and borderline threaten me. I am glad I didn't let this person in my home and around my family. I can't stress the aggression in his communication and warn others to stay away. He is a serious problem. I will never do business with this ... read more
Business response:
We are truly sorry to hear about the challenges you faced in your communication with our sales representative. It is disheartening to learn that their approach did not meet the standards of professionalism and respect that we aim to uphold. Your safety and peace of mind are our top priorities, and we deeply regret any unease this situation may have caused. Please rest assured that we are investigating the matter thoroughly and taking immediate steps to address the behavior exhibited. We are committed to learning from this i... read more
The workers who have done the install of solar panels and new electric box have been great! They were courteous, helpful, polite and I would gladly have them work again.HOWEVER, communication has been sorely lacking. The solar panels went ** in July. It is now Dec and the final hook up has not been completed. The electric box replacement was not done until Nov. Since the panel install in July, it has been VERY HARD to get anyone to talk to us. Email and occasional text but nothing else.Had I known it was going to take this l... read more
************************* *********************** did my install of panels. They were friendly and respectful. I would be honored to have them work at my home again.
This is a terrible company and should be avoided at all cost. My father paid for solar panels which were installed last year and they have yet to turn them on. He has now tried to contact the company several times with no response. We even tried to email the address they provided, but it no longer exists anymore. AVOID THIS COMPANY.
Business response:
We extend our sincere apologies for the challenges your father has faced with our services, and we appreciate your diligence in bringing this matter to our attention. Recognizing the importance of effective communication and the urgency surrounding the activation of the solar panels, we would like to clarify that your father's agreement is with ************** and Ambia Solar is actively assisting in the activation process.Our team is committed to collaborating with ************* to address and resolve the challenges promptly... read more
Ambia has the worst customer service of any company I have ever worked with. They were very quick to get me under contract and install, but then would not respond to emails or messages left. Ambia does not do the installs they subcontract, and on the day of my installation, they installed a different size of panel than the drawing that was submitted to my city and utility company, so the installation failed when inspected. They have not updated the drawing, which would take 5 minutes. The installation was completed in August... read more
Business response:
We sincerely apologize for the difficulties you've faced in your experience with Ambia, and we genuinely appreciate your feedback. It's disheartening to hear about the lapses in communication and the issues with the installation process. We understand the importance of having your solar system operational and the frustration this delay has caused. Your concerns are our priority, and we are actively working to rectify the situation. If you have specific details or additional concerns you'd like to share directly, please don't... read more
Frequently asked questions about AMBIA
How is AMBIA rated?
AMBIA has a 4.3 star rating with 766 reviews.
When is AMBIA open?
AMBIA is closed now. It will open at 9:00 a.m.
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