Amarillo Hyundai

Gee Y 

on BBB

a week ago

My car requires repair work at Hyundai. It has been there for more than a month and there still no resolution. I have been promised on multiple times my car would be ready for pickup however still not ready for pickup. This has caused alot of inconvenience as this is my only vehicle that was running. Hyundai also did not offer loaner cars for taking so long to repair my car nor have they kept their word on timely follow-up and repair work. This is definitely not professional service and I would not recommend Hyundai cars bec... read more

Gabriel R 

on BBB

2 weeks ago

They conviently for them lost the We Owe You paperwork. The funny thing is I asked for a copy of it when I was in store and purchased the car and they said I was not allowed untill I received the finalized paperwork a few days later. Then they lost it and did not want to complete the work that was on it. Eventually after enough persistence and demanding they fixed the problems with the car they sold me. They really did not want to stand behind there vehicles. Would NEVER shop here again. It was a NIGHTMARE EXPERIENCE! 

Katelyn C 

on BBB

3 weeks ago

ZERO STARS. I brought my car in to be serviced at the end of May. They had no loaner cars available so we had to pay for a rental for over a week. I was finally told my car would be ready by end of day. My husband received a call, assuming it was that our car was ready, but instead that their service team crashed my car. All of a sudden they had a loaner available. I have their service guy on camera driving while on his phone and another clip of him disabling my car camera. We kept being told it was being fixed by their trus... read more

Bryan C 

on BBB

3 weeks ago

BUYER BEWARE Worst experience ever at a dealership culminating in likely illegal pricing practices breaking some or all of the following statutes in both TN and Federal law which carry penalties ranging from severe fines to revocation of license to do business. T.C.A. § 55-17-114 (Unfair Trade Practices) Tenn. Comp. R. & Regs. 0960-01-.12 (Advertising of Motor Vehicles) T.C.A. § 47-18-104 (TCPA - Unfair or Deceptive Acts) 16 CFR Part 455 - Used Car Rule (FTC Used Motor Vehicle Trade Regulation Rule) 15 U.S.C. § 45 - Federal ... read more

Alyssa C 

on BBB

3 weeks ago

I have been trying to resolve an issue with a refund check for over a month now, and the level of service has been extremely frustrating. Getting in touch with anyone has been nearly impossible, calls go unanswered, voicemails are ignored, and on the rare occasions when someone has reached out (only twice in an entire month), there has been no meaningful follow-through.For something as simple as tracking down a refund check, the lack of communication and accountability is unacceptable. Customers shouldnt have to chase down a... read more

Diane P 

on BBB

3 weeks ago

Worst experience in 50 years of car buying. Bought a 2026 3.3 RWD yesterday. Unscrupulous procedures going on here. The dealers protection package ($1995) was not negotiable they say. That also comes with tinted windows. I said, well what if you don't want the tint as mine didn't have tint? The sales manager (****) says then you pay it and won't get tinted windows. $2000 for that?!!! I knew they were being shady, but I figured I had to pay a destination charge of $1450. So it was almost a wash in my financial numbers for the... read more

ROCK L 

on BBB

4 weeks ago

I bought my son a new Palisade 3 months ago and he is yet to get his tags/ registration. His temp tags have expired. He continually gets the run-around along with multiple excuses, and nobody calls back. Its sad that a member of the military gets treated this way. The customer service is terrible at this dealership. 

Larissa B 

on BBB

4 weeks ago

What happened within 30 daysautomatic windows on drivers side took multiple tries, shaking when first accelerating for the day, air went out, back door wouldnt not open from the inside or outside. All of these things functioned properly during test drive Happened shortly after 30 daysno heat, back door handle came off in my hand while opening, oil was completely bone dry after they told me it just had an oil change Went to talk to them after having the car 3 weeks hoping they would work with me after they expressed how great... read more

Ashley/Wesley M 

on BBB

a month ago

Please, LOVE YOURSELF and DO NOT PURCHASE HERE There is nothing on that car lot or in the building that is worth your time, safety, energy, peace, and hard earned money. Do not purchase unless you find a car that is worth the cost of all that. Because I promise it will cost you every bit of what I *********** of luck and prayers to those of you smart enough to check BBB before purchasing from anywhere. I have learned my ****** and I learned how to use the BBB thanks to ***** that likes to say his title a lot:used car manager... read more