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All Star Hyundai
- Car Dealers
- Baton Rouge, LA
About this business
If you re looking for America's Best Warranty, then you'll find it at All Star Hyundai of Baton Rouge. We combine unsurpassed customer service with a diverse lineup of cars for sale to create a better dealership experience in the Baton Rouge, Louisiana, area. We have New, Certified, and Pre-Owned vehicles to meet any needs on our lot. After choosing your perfect vehicle, our finance team will build you a personalized lease or loan deal. We also offer a full Hyundai Service Center, making us your one stop auto shop destinatio... read more
Location details
10313 Airline Hwy, Baton Rouge, LA, 70816, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Vehicle and sales are fine. Service center is a customer service nightmare. Service center used to be great, but has gone downhill rapidly over the past year. I tried to schedule a service appointment last week. First, the online scheduler did not work and the online chat was a chat bot who sent your email to sales (I'm STILL getting sales emails from that... even after talking to the sales person.) I tried calling for two days and only connected to a "...your call is important..." message which then promptly hangs up afterw... read more
Business response:
Hi Paul, Thank you for bringing this to our attention. We would like the chance to speak with you to learn more about your disappointment with any customer service and any lack of communication. Can you please email us with your preferred contact information? Best, Customer Relations Manager reviews@allstarautomotive.co
Vehicle and sales are fine. Service center is a customer service nightmare. Service center used to be great, but has gone downhill rapidly over the past year. I tried to schedule a service appointment last week. First, the online scheduler did not work and the online chat was a chat bot who sent your email to sales (I'm STILL getting sales emails from that... even after talking to the sales person.) I tried calling for two days and only connected to a "...your call is important..." message which then promptly hangs up afterw... read more
Business response:
Hi Paul, Thank you for bringing this to our attention. We would like the chance to speak with you to learn more about your disappointment with any customer service and any lack of communication. Can you please email us with your preferred contact information? Best, Customer Relations Manager reviews@allstarautomotive.co
Absolutely terrible customer service!! Discussed final pricing, trade-in amount, pre-approval, etc. Called and told them we were 1:00 away and hour away. Left Baton Rouge headed to the dealership and got halfway there and they called and sold it. Cas (Kaz), Haley, etc are all terrible. Compared the sale to buying a roll of toilet paper in Walmart.
Business response:
Hello, We are disappointed to see that you felt you had a negative experience. We would like more information on what happened as our dealership, All Star Hyundai, is located in Baton Rouge and the names mentioned are unfamiliar. Please contact us at your convenience so that we can be of further assistance. Best, Customer Relations Manager reviews@allstarautomotive.com
RecommendedI still recommend All Star Hyundai overall. Have used them since buying my car from them in 2012. Not sure what has happened this summer to have them not call me when part came in and then not respond at all when I sent message thru the website. Have been very frustrated by time frame of 5-6 weeks to order, receive and then install taillight assembly. But, at this point, am still thinking this is an aberration and not the norm here.
Bait and Switch - DO NOT TRUST THEM! I'm very upset at this dealer. After finding a Civic online, my son was excited about checking it out. He asked me to come with him, so I told him I would. I live in New Orleans, so before I drove 1.5 hrs to see the car with him I asked him to call and make sure the car was there. He did and they told him it was. But, when we got there an hour and a half later the salesperson said they didn't have it and asked if we'd like to see anything else. A manager confirmed the car wasn't there and... read more
Business response:
Marc, We would like to apologize for your negative experience and for any miscommunication that may have occurred. We would greatly appreciate the opportunity to connect with you directly to address your concerns. Would you mind providing us your contact information at reviews@allstarautomotive.com? Best, Customer Relations Manager reviews@allstarautomotive.com
Bait and Switch!!!! I'm very upset at this dealer. After finding a Civic online, my son was excited about checking it out. He asked me to come with him, so I told him I would. I live in New Orleans, so before I drove 1.5 hrs to see the car with him I asked him to call and make sure the car was there. He did and they told him it was. But, when we got there an hour and a half later the salesperson said they didn't have it and asked if we'd like to see anything else. A manager confirmed the car wasn't there and then got offende... read more
Larry + Joseph were amazing to work with! Made my experience great + easy. Highly recommend this dealership!
Business response:
Baylee, thank you for taking the time to mention Larry and Joseph! We appreciate your feedback, and we can't wait to see you again!
Fast & EASY!!!
Business response:
Thank you for the stellar review! We appreciate your feedback, and we can't wait to see you again!
great place to do business with
Frequently asked questions about All Star Hyundai
How is All Star Hyundai rated?
All Star Hyundai has a 4.1 star rating with 1,767 reviews.
When is All Star Hyundai open?
All Star Hyundai is closed now. It will open at 9:00 a.m.
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