Airport Home Appliance

Sudeshna G 

on BBB

3 years ago

I had the worst experience possible with *** (said he is the general manager of this store) ... shows the utter lack of customer service on the other staff member's part too. I first tried to place the order in September, and ended up placing the order in November. Black Friday weekend. They charged me right away of course. That was the end of any customer service from their end. The person I had placed the order with, *****, had a hard time coordinating delivery. Finally at the time of the refrigerator delivery, the deliver... read more

Ellen M 

on BBB

3 years ago

Three weeks after purchasing a refrigerator, it died. I called ******** and they told me to return it to the merchant since it was only 3 weeks old. AHA told me "it's not our problem". After this, they were completely unresponsive. They didn't call back, they didn't answer emails. I reported this to the credit card company. I was without a refrigerator for over a week, and AHA did not respond. I also found out that I was overcharged for a unit that I had first looked at but was unavailable. This refund only occurred months l... read more

eddy R 

on BBB

4 years ago

These guys are crooks. I canceled an order for a dish washer immediately after making it due to the delivery time. I noted a month later that they never returned the $1200 they had charged me to my **** account. Only after several back and fourths did they return the money to my account. 

David H 

on BBB

4 years ago

The worst experience ever the salesman told me that fridge raider would fit, when the movers got there they told me I had to remove my porch light and they could not wait for me to remove the light, so they took the fridge back , I got my money back and bought a refrigerator freezer from Home Depot they took the doors off and it went right in, airport appliance movers don’t know what they are doing!!!! 

Susan T 

on BBB

4 years ago

I am sorry I didn't read the BBB reviews before I chose to do business with AHA. If I had, I never would have purchased my appliance from this company. On October 21, 2020 I purchased a microwave/oven combo for nearly $4,000 and was told it would take a couple of weeks to get in. It was only today, almost 4 months later, when it was finally installed to the tune of an additional $280. What was particularly annoying was each time I called to enquire about my order I was given the run around and even told one time to call back... read more

Philip R. 

on BBB

4 years ago

After shopping here for over twenty years we have this warning: stay away. Like the others we strive to shop local. Non-existent managers , always "at lunch" ( at 10:00) or " in meetings" work for a regional manager more interested in having salespeople hustle our money than getting $10,000 worth of appliances properly delivered and installed. Delivery is a nightmare and they are simply unwilling and unable to get it right. Hours and hours spent on the phone and driving back and forth just to talk to someone. It took 5 calls... read more

Deb B 

on BBB

4 years ago

***** ***** lost a customer for Airport Home Appliance with his rude behavior after being faced with his own mistake. He canceled an order and took a new one, but after a week when I called to follow up another coworker checked and said I was not refunded. ***** then got on the line and insisted it was a lie. The coworker also mentioned he charged the install kit twice and did not setup haul away. ***** insisted it was the same price and did not matter. The coworker said my delivery had been canceled and ***** said it was my... read more

HW 

on BBB

4 years ago

I brought a refrigerator at Emeryville location on 12/19/20 and delivered on 12/22/20. Here is a problem with the refrigerator The rubber sealed around the freezer door is not in the right place. It does not seal properly. This is much more than cosmetic damage. This is functional and need to be replaced (see attached picture). Staff and myself sent serval emails with attached pictures to store manager before Christmas but as of today have not gotten any responses . Per staff , only the store manager can resolve/authorize fo... read more

Sharon S 

on BBB

4 years ago

AHA does not stand behind their mission and value statement of offering “outstanding customer service”. Once they receive your money, them resolving any issues let alone replying to your emails or phone calls is like getting orange juice out of a lemon!!! I have been dealing with a defective refrigerator for almost a month!!! Not to mention I declined the first one due to several dents. Can anyone say quality control? Even the delivery company sent photos of the defects and I guess that carries no weight either. The I have c... read more