Airport Home Appliance

Phil E 

on BBB

a year ago

After spending $5,035 on appliances, and two defective microwave ovens, where they didn't even hook up, the new range said we needed a 5/8 connector which isn't true according to a plumber we hired. In turn, we spent $800 on take-out food because they took our old stove, and we had nothing to cook on. I came to find out on Saturday, September 9th they scratched our refrigerator. ******************************* incompetent store manager; hasn't gotten back to me about the scratch.STAY FAR AWAY FROM AIRPORT HOME APPLIANCE - EX... read more

Darlene K 

on BBB

2 years ago

Bought a new dryer and it does not work. Called airport appliance and they are not interested in resolving this. Say I should just call for repairs. YOU SHOULD NOT HAVE TO REPAIR A NEW DRYER. **************** is non existent! Will not ever buy anything from Airport appliance again. 

Brian O 

on BBB

2 years ago

The absolute worst customer service I've ever had is with ********************. Delayed delivery with absolutely no communication. Several messages left, zero response ever. No returned phone call. No returned email. Item received and doesn't work. **************** was rude, lectured ** about being nice, and offered nothing but to accept it as a return and to refund **. Refused to provide warranty info, despite item coming with 2 year warranty. ******************* was lauded as a new owner a while back. Bang up job, ****! 

Maria Jose A. 

on BBB

2 years ago

As a longtime client of AirportHome Appliance this last interaction was unacceptable. We ordered a refrigerator from them and unfortunately the first unit would not fit. Unfortunately, the delivery company opened the box and we were stuck with the open box fee. But after picking out the replacement refrigerator that Airport Appliance poorly handled the situation. We arrived the same day when the incorrect refrigerator to handle the change and ensure the second fridge was good. It was explained to us that they wouldnt be able... read more

Jackie K 

on BBB

3 years ago

ABSOLUTELY ZERO STARS The salesman, ****** OVERCHARGED us by $301.51 on our invoice which I noticed later when I redid the calculations. And, in addition, when I requested a price match for an item posted at a lower price on their OWN website, I was given multiple excuses...oh I need to talk to my manager, sorry I'm home sick, but I will email him him today about your credit... No returned phone calls for messages left, ignored email. Had to PHYSICALLY go to the store TWICE and was FALSELY promised issues of credit from the ... read more

Jessica Z 

on BBB

3 years ago

I placed an order of thermador bundle with Airport Home Appliance on 2021/10. It first said the average deliver time is3-6monthes. And after postpone again and again! It has now told me I am the 21st on the list and maybe will receive it until December. I am pretty sure they told me I am on the second position on the list. They are liars! They just take your money, and never give the product! 

Christopher C 

on BBB

3 years ago

Ordered a fridge, range, dishwasher, and microwave with haul-away for both the fridge and range. Delivery team refused to remove the old fridge and told me I had to reschedule for another day. I was also told (after the fact) that I would be charged an additional fee for them to disassemble the fridge if they needed to do so to remove it. The delivery/haul-away team left without clearly communicating why they were refusing to take the fridge. After calling the local store and speaking with the manager, Sim, half a dozen time... read more

Susan K 

on BBB

3 years ago

ZERO stars! I purchased 3 appliances ******** refrigerator, Miele stove and dishwasher) at the ********** location in November 2021, and was promised refrigerator delivery the following week. The Miele appliances, stove and dishwasher, were not in stock, expected in January 2022. The salesperson did not schedule the refrigerator delivery,o the 2nd delivery failed because of a narrow kitchen opening, third try at delivery almost failed because the hose for the ice-maker is not included in the appliance price. As to the Miele ... read more

John S 

on BBB

3 years ago

I purchased over $6000 in appliances in July of 2021 for my kitchen remodel. I inspected the appliances when delivered and all appeared to be fine. After installation of the microwave it was noted that the turntable rubbed the floor of the microwave. I emailed them with photos of the defective microwave and called Airport Appliance 3 times only to be promised that I would receive a call back from the manager or sales rep. I never received a call back or response to my email. This company is one of the worst I have ever dealt... read more