Airport Home Appliance

Cynthia J 

on BBB

3 years ago

For starters I'm sorry that we have to start at one, ZERO is appropriate for the ************** *******, ** location. I purchased a $2600 Frigidaire Refrigerator in July 2020, purchased a 5 year extended warranty for $300 prior to the manufacturer's warranty expiring (one year).The refrigerator went out completely on Friday May 5, 2022 and today is May 18 and I still have not gotten a repair, a loaner, a replacement NOTHING but apologies with NO ACTION !!!!!The warranty company Epic has sent 3 service repairman to my home an... read more

Evelyn C. 

on BBB

3 years ago

Zero stars is what airport appliance in ************ gets. I went into the store purchased a refrigerator promised delivery next day and that did not happen. Three days later delivery comes but refrigerator was damaged. Next day I get another delivery with another damaged refrigerator. Since my refrigerator was not working **** the store manager then suggested for me to accept the damaged refrigerator and took my old refrigerator until I received a non damaged refrigerator. This goes on for couple weeks in where every refrig... read more

Carla F 

on BBB

3 years ago

Ordered a dishwasher on 3/5 and my card was promptly charged for the item. Said they would call within 24 hours to arrange delivery. Never got the call. 9 days later I have called them no less than 8 times and left no less than 8 messages. NOT ONE CALL BACK. At this point, I think they have no intention of fulfilling my order. I have had to call my credit card company to try to resolve this issue since I can't get anyone there to call me back. Horrible customer service. I would have left less than one star if I could - they ... read more

Linda B 

on BBB

3 years ago

On January 28, 2022, I purchased a washer/dryer set. It was an inexpensive set to be delivered to an inexpensive home. The dryer needed some adjustments like left venting and a periscope vent to the outside. What could possibly go wrong? Turns out everything could and did go wrong. The sales person was consistently rude. The manager actively lied to me and the installers were both rude and dangerous. They hooked up the gas line and left it leaking.On the up side: The washer appears to be fine. The dryer, which was to be left... read more

Steve D 

on BBB

3 years ago

What a joke of a company.....I paid for same-day delivery which did not happen. No apology....nothing. Just so sad, we can not honor our commitment. Avoid this business at all costs !!!!!!! Drive down the street to Friedmans !!!! It will be worth it. 1 star is an overrating of this business. ***** 

Sharon C 

on BBB

3 years ago

1/28/22 Zero starts thus far! Purchased dryer/washer set online. Was contacted within 24 hrs to set up delivery. No problem. Yet.Washer/dryer come within delivery time. Unboxed, getting ready for install. Wrong color dryer was sent by Airport Warehouse (not what I ordered), so back on truck. New delivery date/time was set without contacting us to make sure it was acceptable. 1/29/22 Good thing we were able to be home! New dryer now arrives on new scheduled date. Dryer needs a different plug. No problem bc we already had the ... read more

Matthew B 

on BBB

3 years ago

One star is very very generous! Made an online order and the day of our scheduled delivery, find out that our appliances are backordered. But they 'could find comparable solutions'. We immediately canceled the order and got a WAY better deal from a large orange 'box store'. After a month of no refund, finally had to contest the charge. It didn't take but 12 hours for amex to refund our charge, which goes to show the lack of credibility of this sham company. Never ever buy anything from these people, EVER! 

Sudeshna G 

on BBB

3 years ago

I had the worst experience possible with *** (said he is the general manager of this store) ... shows the utter lack of customer service on the other staff member's part too. I first tried to place the order in September, and ended up placing the order in November. Black Friday weekend. They charged me right away of course. That was the end of any customer service from their end. The person I had placed the order with, *****, had a hard time coordinating delivery. Finally at the time of the refrigerator delivery, the deliver... read more

Ellen M 

on BBB

3 years ago

Three weeks after purchasing a refrigerator, it died. I called ******** and they told me to return it to the merchant since it was only 3 weeks old. AHA told me "it's not our problem". After this, they were completely unresponsive. They didn't call back, they didn't answer emails. I reported this to the credit card company. I was without a refrigerator for over a week, and AHA did not respond. I also found out that I was overcharged for a unit that I had first looked at but was unavailable. This refund only occurred months l... read more