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Air Mechanical, Inc.
- Heating & Air Conditioning/HVAC
- Ham Lake, MN
About this business
Air Mechanical, Inc. is the premier heating, cooling, plumbing & electrical company that serves Minneapolis, St. Paul, and the Surrounding Communities. We are a privately owned and operated business and, since opening our doors in 1985, we’ve always shown our commitment to our customers.
Location details
16411 Aberdeen St NE, Ham Lake, MN, 55304, United States
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Last spring we had five mini-split heads and two compressors with heat pumps installed in our 1924 four square home. While we’ve had some issues with the system (all fixable), we’ve had phenomenal customer service and overall are quite happy with the system. Mike Simon has been our main point of contact and has been an exemplar of maintaining positive customer relationships. He responds in a timely and polite manner, communicates proactively, and clearly is determined to help us through the issues we’ve had (again, all solva... read more
Business response:
<p>Hi ******,</p><p>Thank you so much for taking the time to share your experience! We're thrilled to hear that you're happy with your mini-split system and the service you've received. At Air Mechanical, we strive to provide not just quality installations, butalso ongoing support to ensure your comfort and satisfaction. We're glad **** has been able to assist you effectivelyhe truly embodies the dedication we aim to provide to all our customers. We appreciate your recommendation and look forward to continuing to serve you i... read more
Technician was very communicative and explained the condition of my unit in detail. I was most impressed.
Business response:
<p>Hi *****,</p><p></p><p>We appreciate your five-star review! I am so glad that we exceeded your expectations on your appointment. We pride ourselves in learning the most about our industry and being communicative with our customers. We will pass along this review to the technician. If you ever need anything for your home in the future, please do not hesitate to reach out to AMi!</p><p></p><p>Thanks,</p><p>****************, Marketing Manager</p>
- On 05/29/24 Air Mechanical came to my house to get my Air Conditioner running. The technician spent 1.75 hours at my house and fixed my Air Conditioner. When I asked for a labor rate, I was not given one. When I was told by the technician he found the part that needed to be repaired he never told me the cost of the part. When the technician was done, he presented me with a bill for $793.00. Included was the cost of the broken part called a contactor for $376.00. When I questioned the technician regarding the cost of the co... read more
Business response:
***, I appreciate your feedback but, I must reiterate the same information that we spoke about over the phone. The cost you were given was not for the part, the cost is for the service we provide and the repair. Included in this cost is everyone involved in the repair, from the person answering phones, the person ordering parts, and the technician themselves just to name a few. Anyone can quote a repair over the phone once someone has already diagnosed the issue, so what someone else quoted over the phone is irrelevant t... read more
I had a mini split installed on May 2. The installers, Sergio and Chris were very professional, concerned for working in my home by making sure they left the area clean. Sergio explained each step of the process and he answered all my questions, and made sure that I understood the operation of the mini split. I was very satisfied with their work ethic and highly recommend Air Mechanical for their service. The Sales Agent, Bruce Bradley was extremely helpful, knowledgeable and accommodating to meet my schedule for installatio... read more
Business response:
<p>Hi *********,</p><p>Thank you so much for the five-star review! We will pass this along to the team and look forward to helping you again in the future! We hope you enjoy your new mini split. We appreciate you, and your awesome review.</p><p>Thanks,</p><p>****************, Marketing Manager</p>
They were wonderful as always! Derek explained everything they had done and I understood it all. He was very pleasant and professional. We have used Air Mechanical for 30 years and will continue to use them.
Business response:
<p>Hi *****,</p><p>Thank you for your wonderful review. I will pass this along to *****! We are so glad that you had a great experience at your appointment. If you ever need anything else, please don't hesitate to reach out to us we look forward to working with you in the future.</p><p>Thanks,</p><p>****************, Marketing Manager</p>
Installation of a new furnace and central air conditioning system in my house went flawlessly and was professionally done in a timely manner. The quality of the work was first class and the folks at AMI with whom I dealt were courteous and cheerful. Initial contact, estimating, scheduling, work, and billing went smoothly. This project is well done and I heartily recommend AMI for any who wants this work done for them!
Business response:
<p>Hi ***,</p><p>It is so amazing to hear that your AC install went so flawlessly. We always strive to make sure that our installs are done with the highest quality and standards. We appreciate your business and great review. If you ever need anything further, please let us know and we would be happy to help. Thanks so much ***!</p><p></p><p>Thanks,</p><p>****************, Marketing Manager</p>
I should have read reviews before I scheduled them. They charged a service call fee, which was fine than $251 for 30 minutes of work. When I called to discuss they did not want to discuss and could have cared less. Time to find a HVAC company that values customers.
Air Mechanical has a policy that they can't give ANY estimate without being onsite. Since I'm asking about installation of new hardware in a new home that I don't own yet, this would cause an unnecessary delay in my planning. I understand they can't give me a complete estimate without being on-site (measurements, other details), but I specifically asked if they could quote me the costs for the 3 new plumbing-related items I'm looking to get, and they said they couldn't -- citing their onsite policy requirement. Another compa... read more
Air mechanical, I got charged $1,100.00 to replace a main water valve. $30.00 part took 10 minutes to install. It was on a Saturday, $206.00 just to show up. $818.00 an hour I was told after they showed up. Will never use or recommend them to anyone.
Frequently asked questions about Air Mechanical, Inc.
How is Air Mechanical, Inc. rated?
Air Mechanical, Inc. has a 4.8 star rating with 3,914 reviews.
When is Air Mechanical, Inc. open?
Air Mechanical, Inc. is open now. It is open 24/7.
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