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Aig Direct INC

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About this business

Located in San Diego, Matrix Direct is one of the leading providers of various insurance plans. Its cancer care insurance covers in- and out-of-hospital medical services, such as chemotherapy, transplants and intensive care unit confinement. Matrix Direct offers various insurance services for adult, children, accidental death and health. The company also offers auto, travel and pet insurances for its clients. Matrix Direct provides insurance from various companies, such as American General Life Insurance Company, American Ma... read more

Location details

9640 Granite Ridge Dr, Ste 200, San Diego, CA, 92123, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 5:00 p.m.
Tue7:00 a.m. to 5:00 p.m.
Wed7:00 a.m. to 5:00 p.m.
Thu7:00 a.m. to 5:00 p.m.
Fri7:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
1.225 reviews
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mike's profile image
mike 
7 years ago

Will take care of you while in the hospital but will not reimburse when it comes time to pay up on airfare. Flew my fiance over to be by my side and paid my hospital bill but as I already had a ticket to return home when I was well I bought her ticket for much less than the original ticket through AIG. Will not reimburse even though they didn't have to pay my ticket, didn't have to pay food, didn't have to pay anything else. All I asked was for the flight back to be reimbursed. NOPE! They were just going to leave my fiance o... read more

WB's profile image
7 years ago

When my Mom passed and her insurance policy was with AIG, it took me numerous calls to obtain help. I received a different story every time I called. I was told the forms were in the mail which I never received, and finally, I was able to reach someone that was knowledgeable and experienced that told me the forms were on the website and the URL to obtain them. However, in my numerous previous calls, I had asked if the forms were on the website, and was told: “No it wasn’t” on the website. A Vice President of a national bank ... read more

gary p.'s profile image
gary p. 
7 years ago

aig insurance on flights is not worth the time or money. on $200 flight missed they want you to spend more on doctor notes to get them to refund your money. they have no regard that it was out of you state and you have no access to this info. 

H's profile image
7 years ago

They have been calling me at 3am. I am on no call list. 

Jennell B.'s profile image
Jennell B. 
8 years ago

Do not due business with these guys! They misled me into thinking this was legit life insurance and then stole my $100. I have written, faxed and called to get my cash back to no avail. AIG will take your money! I guess they really needed my $100. 

Mary B.'s profile image
Mary B. 
8 years ago

I am not happy at all with their service. They never had a set date to withdraw fee, when they finally drew out their fee they caused my other bills to bounce. I only went to the Doctor once while I had this insurance, but they have refused to pay their part of the bill. To make matters worse, no one answered the phone to resolve any issues. 

Hopeless victim of insurance scam's profile image
Hopeless victim of insurance scam 
8 years ago

My husband took out a life insurance claim throughout NYSUT while employed by SUNY college. After he retired he still paid out on his claim. My husband died and I the designee was then redirected to Mercer Consumer 12421 Meredith Drive in Urbandale IA. They asked for and received an original copy of my husband's death certificate together with the corresponding forms filled out at the direction of one of their employees. They received this information because I have the proof of an overnight delivery. I never got any verific... read more

Frequently asked questions about Aig Direct INC

How is Aig Direct INC rated?

Aig Direct INC has a 1.2 star rating with 25 reviews. 

When is Aig Direct INC open?

Aig Direct INC is closed now. It will open tomorrow at 7:00 a.m. 

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