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ADT Solar
- Consumer Services
- Tempe, AZ
About this business
ADT Solar is one of the leading providers of rooftop solar in the United States. ADT Solar designs, installs, and maintains solar panels on residential and commercial properties. ADT Solar has a proven history and reputation for providing quality service and was ranked #2 for 2021 Solar Power World's Magazine Top Solar Rooftop Contractors nationwide. Offering the strongest WARRANTY and GUARANTEES, we believe in the solar products we sell and the work we perform.
Location details
1258 W Southern Ave Suite 101-102, Tempe, AZ, 85282, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | 7:00 a.m. to 4:00 p.m. |
Sun pro has been calling me every day for the past 3 weeks. I already told them I’m not eligible for this program. It’s 9 pm and they just called me again. I don’t know what scam they’re trying to run but the excessive calls tells me folks need to run for the hills.
Business response:
Hello Skyler, We do apologize. I will immediately handle this for you. Please email me at solutions@gosunpro.com to have you removed from the database.
Two years have gone by and we are still paying for electricity. $200 dollars average per month. We reached out to the company but to no avail. Referred a friend and he bought in , but I haven’t received my bonus for referring him. Enrique ****was the salesman, he painted a perfect picture , assuring us that Sun Pro would deliver. Well they haven’t. The number of panels are not producing what they promised. Terrible customer service, I feel bad because I recommended this company to my friends, Now I learned that Spectrum Cred... read more
Business response:
Hello Mr. Badillo. We deeply apologize for the concerns you have in your comment. I will be sending you an email to further address your concerns. Thank you.
We were sold solar panels by sun pro and promised that the system would be large enough to cover our electric bill. Since then we have had bills from both tech cu and our electric company triple what we were told. Brandon also promised if a panel was down for a storm or whatever reason they would pay us double the amount of solar produced and fix ASAP, they did not do that. We were told the highest bill from our electric company would be 30$ and we have not had one lower than 100$. He informed us that with a tax credit we wo... read more
Business response:
Hello Jaree. We are sorry to see this review but do understand your frustration. One of our Client solutions specialists will be giving you a call today 05/11/2021, to find a resolution to your current issues. You are a valued customer here at Sunpro, and we will continue to work with you until a resolution is found. Sincerely, Sunpro Client Solutions Team.
I received a call from this company regarding solar for my home. It would appear they are purchasing leads from a company which has been difficult to identify, and which they could not provide information for. However, the information Sunpro is obtaining is gathered using methods in violation of FTC rules on telemarketing. A complaint has been filed with the Federal Trade Commission.
Run the other way!!! If you want to pay for your electricity and solar system at the same time Sunpro is your company. Once they install your system they don’t care about you!!! First, they will tell you “we do everything”. Then you wait and wait and nothing gets done. Of course this all starts after the install. That is because that is when the clock starts to pay for the system. Second, the installers showed up and installed the system without a building permit. I know this because I call the county to schedule the inspect... read more
Their sales rep are giving the consumers misinformed information. Telling the consumer the loan on the panels can be resumed by new owner, thats panels can be moved once to a new home.... none of this is true. When you call the company they tell you if you didn't get the sales rep to write it down its not happening. They will tell you everything that sounds good and once they get their money. You are no longer a customer to them.
Business response:
Hello Gabrielle, we are sorry to see this review but do understand your frustration! One of our Client Solutions representatives talked with you yesterday, 3/23, and we will be working to find a solution to your current issues. You are a valued customer, and we will continue to work with you until a resolution is found. Sincerely, Sunpro Client Solutions Team
This company will not stop calling and texting me despite requests to be taken off their call list. I never even gave them my information so I’m not sure how they got it.
Business response:
Hello Linda, we're sorry to hear about this issue. This is not the Sunpro way. Unfortunately, there are many companies now calling about solar, so unless you supply your phone number, there is no way for us to tell if we are the ones calling you and will be unable to take you off our calling lists. Please email us at solutions@gosunpro.com with your contact information so that we may search our records and remove your number if we do, in fact, have it on file. Thank you! Sunpro Client Solutions Department
I want to start out by stating that we virtually never write reviews even when asked. Most are self serving or speciously gratuitous. We would be happy to write a review about the quality of the installation, the savings, the great value of the equipment and everything else about a new solar experience in the Rio Grande Valley. My husband and I had a 10kWh system in Florida and we loved it. We were hoping for the same here. Now the problem, we had a 10 am appointment on Mar 8, 2021 with the customer service from Sunpro rep t... read more
Business response:
Dear Mr. DuBois, we deeply regret that our representative did not make it to your home! We will look into what happened in this situation and work to make the process better so that this will not happen again. Thank you for your feedback on our company.
Don't believe this company they lie and cant keep promises. Since day 1 its been hell electricity was installed wrong and wires were crossed, pipes were installed at an ugly angle. The electricity guy was watching youtube to install everything.. To top it off one of the guys told me there's no point in solar because you don't save money!!! I Called the next day to my sales guy everything and sent him pictures of the project they had another group of people come fix the first group of guys mistakes. They came and went a few t... read more
Business response:
Hello Crystal, your situation sounds incredibly frustrating! We are saddened to hear that your install process has unfolded in this way. Our Solutions Department has started an internal investigation to figure out what went wrong but more importantly, work to show you that we take these issues seriously and want to do right by you. We will be in touch with you soon to talk about this more.
Frequently asked questions about ADT Solar
How is ADT Solar rated?
ADT Solar has a 1.9 star rating with 568 reviews.
When is ADT Solar open?
ADT Solar is closed now. It will open tomorrow at 7:00 a.m.
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