ADT

Eliott Konsin 

on Google

4 weeks ago

We moved into a new home and ADT has been nothing but a nightmare. A tech came on 9/18, couldn’t get the system set up, said he’d mail batteries and we’d have to do it ourselves, then booked a “digital appointment” for 9/22. When ADT called, the rep had no idea what the tech had done and basically told us it was our job to figure out installation. We canceled within the 3-business-day window, but a week later no one came to pick up the equipment. Instead, ADT billed us $53 for a month of service we never got and is now claim... read more

Debra Robertson 

on Google

3 months ago

I was moving to my new house and was told by one of ADT’s employees that I didn’t need to bring my equipment with me because they would replace all the same equipment that I purchased I explained to the young man by the name of Scott Adam that I paid 1800 dollars for this alarm system and why should I leave it for someone else to just move in and pay nothing except monitoring fee? The balance of what I owed on the 1800.00 was 112.00 and all I would have to pay was 47.00 monthly for 24 months of monitoring and get the equipme... read more

Debra K Robertson 

on Google

3 months ago

I was moving to my new house and was told by one of ADT’s employees that I didn’t need to bring my equipment with me because they would replace all the same equipment that I purchased I explained to the young man by the name of Scott Adam that I paid 1800 dollars for this alarm system and why should I leave it for someone else to just move in and pay nothing except monitoring fee? The balance of what I owed on the 1800.00 was 112.00 and all I would have to pay was 47.00 monthly for 24 months of monitoring and get the equipme... read more

priscille fleurimont pierre 

on Google

a year ago

If I can give this company negative stars I would but unfortunately, you have to at least give one star long story short purchased our home two years ago it came with a ADT door lock doorbell, and thermostat unfortunately for me the panel, which is the hub has gone out it’s been three weeks now going back-and-forth with several rude ADT associates And no one can get out to me till September 20. This issue started occurring September 8. My home is and has been 84°. I’ve got six kids and a dog. This is inhumane. ADT told me th... read more

Maya Jones 

on Google

a year ago

When moving you can not take your equipment to your new house. I spent over $2000 in equipment and was told by the technician that they would come out and uninstall everything when I moved and restall it at the next place. That was important to me because I was only living at that home for a couple of years. When it came time to move to my new home, ADT stated I would have to purchase all new equipment.