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Acura of Peabody
- Used Car Dealers
- Peabody, MA
About this business
Location details
233 Andover St, Peabody, MA, 01960, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I waited almost 2 years to get a recall taken care of. When I called this time, Danielle called me back a few hours later and scheduled my appointment for 1 week. I dropped my car off 10 am Tuesday and she called me that afternoon with an update. I was able to pick it up the next morning. I appreciate the communication and quick work.
Business response:
Hi thank you for taking the time to leave a review for us at Smail Acura. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
The service is always great. The place is very clean and so is my car when I leave. Friendly staff and they are all there to serve you.
Business response:
Hi! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Smail Acura. Have a wonderful day
Honored my trade-in, professional, quick and easy. Make it happen to drive off in a new lease
Good experience . We’ve purchased many cars from here. Excellent service is everything. Everyone in every department does their job proficiently and with a smile.
Business response:
Hi thank you for taking the time to leave a review for us at Smail Acura. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Elite is a fantastic dealership to work with! They were clear and concise when explaining the recalls on my vehicle and went above and beyond by performing a full inspection to identify any additional needs. I ended up getting a brake job done during the visit, and the difference in how my SUV drives is incredible—in the best way possible. Thanks again to the team for the excellent communication and top-notch service!
I really struggled with working in my recalls due to scheduling, living too far away, no loaners, etc I just kept putting them off letter after letter! When I received an email from local Gunn service department personnel that a loaner was available and detailing what I needed, I responded right away and was contacted immediately for an appointment within the week! My advisor, JT, communicated thoroughly & efficiently, answered all my questions, and performed and delivered my vehicle as promised. I am so grateful that someth... read more
Business response:
Thank you so much for taking the time to share your experience! We understand how frustrating and stressful recall scheduling can be, and we're thrilled to hear that JT and the Gunn Acura team were able to make the process smooth, stress-free, and convenient. It’s great to know the communication, service, and loaner vehicle exceeded your expectations. We truly appreciate your trust and are so glad we could turn things around for you. And yes—that 2025 MDX is a beauty! We hope to see you again soon!
My service advisor, Decklin (sp? ), was very attentive and knowledgeable. He kept me informed and educated throughout the whole process.
Business response:
Thank you for the wonderful feedback! We’re so glad to hear that Decklin provided attentive and knowledgeable service throughout your visit. Keeping our customers informed every step of the way is a top priority, and we appreciate you recognizing his efforts. We’ll be sure to pass along your kind words!
Dealership is clean. Also the staff are very professional and courteous. Elite Acura took care of the recalls for my car in a timely manner. I appreciate the dealership
Business response:
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Bill was easy to work with and made my experience pleasant and painless. 10/10
Frequently asked questions about Acura of Peabody
How is Acura of Peabody rated?
Acura of Peabody has a 4.8 star rating with 4,220 reviews.
When is Acura of Peabody open?
Acura of Peabody is closed now. It will open tomorrow at 7:00 a.m.
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