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Acura at Erie
- Car Dealers
- Erie, PA
About this business
Location details
4910 Peach St, Erie, PA, 16509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Caller was pleasant, courteous, helpful and efficient (brief -- a blessing)
The dealership is nice (clean bathrooms, free water, etc), and the staff is friendly. However, I looked at two vans there. Both vans I called ahead to see. For the 1st van, I had an appointment, which I scheduled about 4 days in advance. They brought the van around, and I was shocked to find it filthy! It hadn't been cleaned at all. There were even food wrappers in the door. The cable to use the automatic doors was snapped and hanging off the side. Parts of the cover for the under carriage were in the trunk. The van was defi... read more
Okay
Was a good experience. The car was great and the agent did a good job on the process and was very simple. I have great experience with this dealer before.
Went in to see James after he called me to setup an appointment to see the Rdx. Went in and left with the car within 3 hours! Fast and amazing service and I definitely Recommend
Super bad service, I traveled two hours for an appointment, I confirmed it twice by calling before traveling, which was confirmed, and I arrived and they told me that they had just sold the car, what a lack of respect, what a lack of professionalism, what terrible service.
Business response:
I believe you may have confused us with another dealership. We had an appointment scheduled for you on Monday, June 23rd at 12pm. We have had the vehicle out front awaiting your arrival. This review was left on Saturday, June 21st. We have a process in place to prevent someone driving here and the car is not available. We send a confirmation email for the appointment and call directly. We understand a persons time is valuable Please feel free to reach out to me directly at 603 816 1353 so I can further assist. Anne W Plourde... read more
Bought this car on the spot, sales team was very educated, the finance department was phenomenal in making the process easy. Love the staff and would recommend to any of my family or friends. Love the car too! The price was right!
Contacted me and was helpful
Business response:
Thanks for the great feedback, Daniel! We're glad to hear you had a positive experience with our team. Your satisfaction is our priority, and we're here to help whenever you need us.
Had a very rocky start with the vehicle not being on site after we were told it was and drove almost 2 hours to view. However the manager really stepped up by bringing it to our house for a test drive and talking numbers over the phone prior to driving back to the dealership. This avoided an unnecessary trip and ended with us buying the vehicle.
Frequently asked questions about Acura at Erie
How is Acura at Erie rated?
Acura at Erie has a 3.9 star rating with 57 reviews.
When is Acura at Erie open?
Acura at Erie is open now. It will close at 8:00 p.m.
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